Home Inn Neo

Home Inn Neo Reviews

Home Inn Neo

No.40 Hubin East Road, Xiamen, ChinaView Hotel Details
Home Inn Neo
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Home Inn Neo Guest Reviews

4.6/5
Great
1059 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(1059)
Positive reviews(1026)
Reviews with photos/video(118)
Easy to get around(199)
Convenient location(144)
Classy environment(134)
Close to train station(92)
Average sound insulation(62)
Friendly front desk staff(57)
Delicious breakfast(20)
Perfect for business trips(14)
Negative reviews(33)
Guest User
Business Double Room A
Stayed in Jun 2023
Business travelers
20 review
4.2/5
Very Good
Posted on Jun 7, 2023
Is a nice hotel
Guest User
2-bed Room
Stayed in Aug 2023
Friends
1 review
5.0/5
Outstanding
Posted on Aug 13, 2023
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Guest User
Queen RoomA
Stayed in Jun 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 28, 2023
YYDSS
Anonymous User
Queen RoomA
Stayed in Oct 2023
Friends
10 review
1.0/5
Posted on Oct 7, 2023
Facilities: The room is really small and the price is very unreasonable. Booking on the same day is 200 yuan more expensive than booking in advance. There is no reminder at the front desk. This is obviously a scam. It is difficult for two people to turn around in a room with a price of nearly 500 yuan. They are covered with quilts at night. It is itchy, the desk lamp won’t light up, one bedside lamp lights up and the other doesn’t, and there are hairs on the corners of the toilet. Environment: The store is really small and the location is hard to find. I can’t always find the taxi driver at the door and the location is not clear. The fried noodles for breakfast were still sour, and one of the two eggs was broken. Behind the huge restaurant was the kitchen. The chef was washing things and farted loudly. I was very speechless. Service: It’s a shame that the hotel doesn’t have conditioner. I just ignored them when I called them. This is the attitude of hotel chains.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Queen Room
Stayed in Jul 2023
Other
4 review
1.0/5
Posted on Jul 25, 2023
As soon as I entered the door, I found a lot of hair on the floor and hair on the nozzle, indicating poor hygiene; The aunt who did the cleaning on the first day took the room card and wanted to come in without knocking. She was probably doing the cleaning, but regardless of whether there was anyone in the room, she should knock on the door first and ask; Wi-Fi is also difficult to get on; The room is very small. Apart from convenient transportation, there is no other advantage. It is not worth the price.
Original TextTranslated by Google
Response from Property: Thank you for your choice to stay and your feedback. We apologize for your unpleasant experience! Small things like discovering shortcomings from the smallest details and maintaining the good aspects. I believe you will have a new experience next time you stay, and we look forward to your arrival!
Guest User
Business Double Room A
Stayed in Aug 2023
Friends
1 review
1.0/5
Posted on Aug 13, 2023
I really didn’t expect that I could book such a good hotel at the price of over 400 per night. I was stunned when I entered the room. There was no place except for a bed. There were no windows in the room, and the lighting was terrible. The table was so small and the stool was yellow. I don’t know what it is and I don’t dare to sit on it. Girls can’t put on makeup at all. It’s so light that it’s difficult to open the suitcase in the aisle. There’s a terrible smell in the room. I can’t tell what it smells like. The bathroom doesn’t even have a disposable toilet seat. The smell is bigger. The shampoo and shower gel are not disposable. I don't dare to use the sink. It also leaks. Every time I put water on it, there is water on the floor. My feet are wet even if I wear disposable slippers. It's very disgusting. I don't know what it is on the toilet seat or myself. The soundproofing effect of the wiped-out room is as bad as cardboard. Anyone who makes a little noise outside can be heard in the room. Every morning, while I am still sleeping, it is very noisy outside. Room service is completed in seconds. It has been more than ten minutes and there is still no call. After urging the front desk twice, I came over. I booked three nights at once and couldn't change it. It was really depressing. The room worth more than 400 yuan made me feel that it was only worth more than 100 yuan. It was almost full of shortcomings and I couldn't complain... Anyway, it was only 1,000 yuan. Don’t come 🥹
Original TextTranslated by Google
Response from Property: Thank you for your choice to stay and your feedback. We apologize for your unpleasant experience! Small things like discovering shortcomings from the smallest details and maintaining the good aspects. I believe you will have a new experience next time you stay, and we look forward to your arrival!
Turtle2288
Guestroom (2 beds)
Stayed in Jul 2023
Business travelers
6 review
1.0/5
Posted on Jul 20, 2023
The most rubbish hotel I have ever stayed in in Xiamen, bar none. The environment in the alley is terrible. What is even worse is that the hotel room is on the first floor and the smell of cigarette smoke is terrible.
Original TextTranslated by Google
Response from Property: Dear, I may be small but exquisite. Xiaoru has a variety of room types for you to choose from. Tell me your preferences next time and we will choose the best room for you. Looking forward to our meeting again~~~~
Guest User
Business Double Room A
Stayed in Jan 2024
Business travelers
8 review
4.0/5
Very Good
Posted on Jan 13, 2024
Very good, this hotel is very cost-effective
Original TextTranslated by Google
Response from Property: Thank you for your affirmation, your affirmation is the greatest support for Xiaoru! Xiaoru is honored to receive your praise. My heart feels sweeter than tasting honey. Xiaoru will continue to provide high-quality services as always. Thank you for sharing this love with everyone. Satisfaction is only the starting point. You are here We are particularly concerned about everything during your stay. Xiaoru will definitely show you a better self and stay with you all the time. Remember to come often~
HHYyang
Business Double Room A
Stayed in Jan 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Location, service, rooms are all great!
Original TextTranslated by Google
Response from Property: I am really excited to see the simple but profound praise from the guests. Xiaoru strives to provide the most considerate and meticulous service to each guest and looks forward to meeting you again^
sweet995
Queen RoomA
Stayed in Apr 2023
Friends
4 review
1.0/5
Posted on Apr 12, 2023
The room was too smelly at first, so I had to wait for a long time before agreeing to change the room. However, the room on the first floor was too humid and had a bit of a musty smell. The bathroom was super small and crowded, and I had to go to the front desk to get things myself.
Original TextTranslated by Google
Response from Property: Xiaoru is very sad that I didn't get your 5-point rating~~ Xiaoru will always work hard to do better, we will continue to improve, and we hope that our next stay can bring you a better stay experience. Please believe that we, Xiaoru, will Continuously improve and do better and better. Xiaoru looks forward to meeting you next time and will bring you different surprises~
cicy—
Queen Room
Stayed in Apr 2023
Friends
1 review
1.0/5
Posted on Jun 21, 2023
Not recommended. In the alley, the sound insulation is very poor. The space is very small. The worst hotel I have ever stayed in. The hotels in Xiamen are really speechless.
Original TextTranslated by Google
Response from Property: Thank you for your choice to stay and your feedback. We apologize for your unpleasant experience! I am small but exquisite. Xiaoru has a variety of room types for you to choose from. Tell me your preferences next time and we will choose the best room for you. Looking forward to our meeting again~~~~
Anonymous User
Queen RoomA
Stayed in Dec 2022
Friends
4 review
1.0/5
Posted on Dec 10, 2022
It's too bad. It's impossible to go there a second time. The room is on the first floor. It's a renovated house. It's too outrageous. There is no signal in the room and I can't even receive the wifi verification code! The air in the room is so bad that I feel suffocated without turning on the air conditioner! ! The sound of leaking water came out of nowhere in the middle of the night and woke me up! ! There is no soundproofing at all, you can hear people talking outside clearly. I don’t know if the bedding has been changed, but I feel itchy...
Original TextTranslated by Google
Response from Property: Sir, we are very sorry to see your review and let you down during your stay. We will work hard to improve our shortcomings. We strive to satisfy every guest and look forward to your visit again!
akira chen
Business Queen Room
Stayed in Jul 2021
Family
23 review
5.0/5
Outstanding
Posted on Jul 18, 2021
Very suitable place, very convenient for parents to travel. Because my father had a bad nose, after the call, the hotel arranged a room by the window in time. Because I was a gold member of Ctrip, I got the opportunity to upgrade the room for 16 yuan! Thanks to Ctrip, the journey is very happy!
Original TextTranslated by Google
Response from Property: Dear little master, thank you for your favor and love for Xiaoru, the pace of progress will never stop, I hope Xiaoru is the most warm and unique one in your memory, come back often to see Xiaoru~~~~
Guest User
2-bed Room
Stayed in Jul 2021
Friends
5 review
5.0/5
Outstanding
Posted on Jul 4, 2021
The breakfast is very good, there are many types, the overall environment is very good, there is also a separate laundry room, the balcony is particularly convenient for travel, and the customer service is very attentive.
Original TextTranslated by Google
Response from Property: Thank you family for giving us such a high evaluation. Hey, Xiaoru is beautiful in my heart~~ Your affirmation makes us full of motivation. I look forward to experiencing our changes and intentions every time you come. Xiaoru looks forward to your family. Come back~ I wish you success in your work and a happy life~~
Guest User
Queen RoomA
Stayed in Jun 2021
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 2, 2021
The service is very good, the hygiene is very clean, the location is next to the railway station, coming in from a small alley, sleeping at night is very quiet, the buses and subways are very close, easy to travel, highly recommended!
Original TextTranslated by Google
Response from Property: Thank you family for giving us such a high evaluation. Hey, Xiaoru is beautiful in my heart~~ Your affirmation makes us full of motivation. I look forward to experiencing our changes and intentions every time you come. Xiaoru looks forward to your family. Come back~ I wish you success in your work and a happy life~~