Section B of Waimao Building, No.15 Hubin North Road, Siming District, Xiamen, Fujian, 361006, ChinaView Hotel Details
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Atour Hotel(Xiamen cruise center) Guest Reviews
4.6/5
Very Good
1248 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1248)
Positive reviews(1205)
Reviews with photos/video(155)
Friendly front desk staff(184)
Convenient location(147)
Easy to get around(122)
Delicious breakfast(101)
Quiet & comfortable(76)
Close to metro(45)
Perfect for business trips(36)
Poor air conditioning(14)
Negative reviews(43)
Jean
Jimu Double Bed Room
Stayed in Sep 2024
Couples
6 review
4.2/5
Very Good
Posted on Nov 12, 2024
Nice staff. Still a bit far away to the cruise center.
Response from Property: 親愛的朵友,十分感謝您的五分鼓勵!朵兒們看到了很開心,您在我們家住的開心和愉快是朵兒們最大的追求呢!我們一定會更加努力的,我們會一直在這裏期待您的下次入住呢!
Amy
Superior Double Room
Stayed in Apr 2024
Solo travelers
22 review
4.7/5
Amazing
Posted on May 21, 2024
Atour hotel fan. Clean and comfortable.
Response from Property: 貼心的服務和完美的硬件設施是您和更多朵友選擇我們的原因,我們的床上用品四件套是新疆長絨棉裸棉材質,無化學印染,天然更健康。慢回彈記憶枕,全新升級,可以更好的保護您的頸椎。如您喜歡可隨時聯繫朵兒購買哦,期待與您的下次相遇哦!
Air113
Superior Mountain-view Queen Room
Stayed in Dec 2022
Solo travelers
3 review
4.0/5
Very Good
Posted on Feb 8, 2023
Staff is very friendly and helpful despite no english. Location depends what you want to do but still close to several spot (especially Xiamen Mountains-to-Sea Trail - Health Footpaths- photo attached). Unfortunately, there is no restaurant in the hotel, which would have been quite convenient.
Response from Property: 親愛的朵友,非常抱歉沒有給您帶來好的體驗,謝謝您能給朵兒們指出不到位的地方,朵兒家肯定及時改進,希望您給朵兒一次改正的機會,下次給你帶來不一樣的入住驚喜體驗 !
Guest User
Elegant Room
Stayed in Feb 2024
Family
2 review
3.5/5
Posted on Apr 11, 2024
staff are helpful and accomodating.
Response from Property: 尊敬的用户,非常感謝您選擇入住我們酒店,並且抽出寶貴時間給出您的評價。對於您在入住期間遇到的問題,我們深感抱歉。首先,我們對您在住宿期間出現的房間味道很重的問題表示誠摯的歉意。我們非常重視客人的入住體驗和舒適感,因此我們已經對您反饋的問題進行處理,加強對房間進行除味與通風處理以及進行房間全方面的排查。再次感謝您對我們酒店的評價和反饋,我們非常重視每一位客人的意見。我們將一直努力為每一位客人提供優質的住宿體驗,您的滿意是我們最大的動力。如果您還有其他的建議或需求,請隨時與我們聯繫,我們將竭誠為您服務。期待您的再次光臨!
W
Elegant Room
Stayed in Sep 2022
Solo travelers
62 review
1.5/5
Posted on Oct 7, 2022
This hotel didn’t even clean the room. I had to ask them at 16:00 to send someone to clean the room. I have no idea how this is a 4- star hotel. The shower floods into the bathroom because it was built poorly and no seal on the shower door. The air conditioner vent is taped on to the wall with clear tape. It took 20 minutes to check-in because they could not find my reservation or something. The buffet is not good. It’s very limited. The eggs are burnt and brown. Yes, the eggs are brown! There are people smoking cigarettes in the hallways next to the elevator. The wifi does not work. The signal is so low that it is unusable. This is the worst Atour Hotel that I have stayed in.
Response from Property: Hello, dear, thank you for sharing. We are very sad about what happened to you. The front desk can serve you all day. We clean the room every day. As for your suggestion, the bad breakfast and eggs may be a difference between our Chinese and Western cultures. You can ask our request to prepare a five-point copy for you. Cooked eggs. I apologise for the unhappiness caused by other guests who smoke at the elevator entrance in time. We will remind guests not to smoke in public places. I'm very sorry! If you have any questions or need our help, you can call us. I apologise for your unpleasant experience!
Nosiiiii
Superior Room (2 beds)
Stayed in Dec 2022
Travel with friends
4 review
3.2/5
Posted on Mar 15, 2023
The front desk service was wonderful but the cleaners were not good. Our room was always poorly cleaned, sometimes they didn’t even change the bathroom towel.
Response from Property: 親愛的朵友,非常遺憾沒有得到您的五分好評,感謝您能給朵兒們指出不到位的地方,朵兒家肯定及時改進,希望下次入住給您帶來更好的入住體驗喲。
Guest User
Superior Double Room
Stayed in Nov 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 4, 2022
I love this place. The room was quiet and comfortable. The staff were all professional and friendly. Great location, very close to the Rd station, and Huweishan park. Breakfast was very good. Late checkout!!
Response from Property: 好開心哇!親親給朵兒點了滿滿的五分呢!有您的讚許我們一定不忘初心,砥礪前行。朵兒們在這裏等候您的再次體驗,我們會不斷帶給您驚喜的服務
Guest User
Superior Double Room
Stayed in Dec 2022
Business travelers
1 review
4.5/5
Great
Posted on Jan 19, 2023
The hotel is in a good location, the room was quiet and the bed was comfortable.
Response from Property: 親愛的朵友,非常抱歉沒有給您帶來好的體驗,謝謝您能給朵兒們指出不到位的地方,朵兒家肯定及時改進,希望您給朵兒一次改正的機會,下次給你帶來不一樣的入住驚喜體驗 !
Guest User
Superior Room (2 beds)
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 8, 2025
The room is small but clean. There is free tea in the lobby, toys for children, and a book shelf. There is also free porridge in the evening. The front desk service is very good. Because I came with my children, I sent a large box of clothes in advance and contacted the hotel to help receive the express delivery. The front desk receptionist took the initiative to add WeChat and sent travel information. Although it was not very useful, the intention was there and it was very enthusiastic. I also selected many hotels before coming here. Star-rated hotels can also be selected at the same price. In the end, I decided on this hotel because the hotel is conveniently located. The bus and subway are very close. It is very close to the Xiamen-Guangzhou Wharf, the Health Trail, and the Bay Park.
Original TextTranslated by Google
Response from Property: Dear little master, thank you for your careful review. Your satisfaction and praise are the best affirmation for us. Thank you for your perfect review. As long as you come to Duoer's home as a guest, you will be served a cup of warm tea. The warmth starts from here and continues. Your satisfaction is the greatest comfort and the greatest reward for Duoer. Please also contact Duoer as soon as possible if you have any questions during your stay. Duoer will solve the problem for you without stopping. At the same time, Duoer will continue to work hard to improve and perfect themselves, so that they can more confidently welcome you back next time. I look forward to meeting you again with Duoer.
beyondcharlie
Superior Room (2 beds)
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The decoration of the hotel is very new, the equipment is complete and advanced, the bedside tables and desks have magnetic fork functions, mobile phone charging is very convenient, and the TV is large and high-definition! The breakfast is also very diversified, with many choices, all you can eat! The family is very satisfied!
Original TextTranslated by Google
Response from Property: Duoer believes that every encounter in life is not easy, and is very happy to bring you good memories after separation~ Duoer's only hope is to use our professional and caring service to add a little happiness and beauty to your journey life. Atour, be a safe hotel, Duoer is also your eternal guardian, waiting for your next trip home.
Guest User
Superior Double Room
Stayed in Oct 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 16, 2024
The room is very clean, the front desk staff is welcoming and warm, and they also upgraded the room with mountain view for free. The location is excellent, right near the sea, and it is very convenient for eating, traveling, and taking a walk after dinner. It takes about 10 minutes to walk to Xiagu Wharf and Binhai Park, and it is more than 2 kilometers away from Zhongshan Road Pedestrian Street and the Eight Markets. The surrounding environment is beautiful. I will stay at his house again when I come to Xiamen next time.
Original TextTranslated by Google
6/16
Response from Property: Seeing your comments makes us full of confidence and joy. We are a humanistic hotel with the theme of reading and local photography. Atour serves tea 100% and brings you the warmth of home. We believe that guests are family members, and let you feel the neighborhood service, which makes you feel more intimate. Atour is your home away from home on your journey. Welcome to experience it!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 21, 2024
The location is excellent and the transportation is convenient. The hotel facilities are complete, the rooms are clean and tidy, and the stay is very comfortable. There are many attractions within walking distance. You can take a walk in the Bay Park after dinner, and the night view is also beautiful. The front desk staff are very good, very proactive and enthusiastic. The breakfast is good with many varieties. I personally think it is very cost-effective.
Original TextTranslated by Google
Response from Property: Seeing your comments makes us full of confidence and joy. We are a humanistic hotel with the theme of reading and local photography. Atour serves tea 100% and brings you the warmth of home. We believe that guests are family members, and let you feel the neighborhood service, which makes you feel more intimate. Atour is your home away from home on your journey. Welcome to experience Ha
Guest User
Superior Double Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 17, 2024
From the greetings at check-in, a cup of tea, to the reluctant farewell, I really felt at home. The young front desk staff provided great service, and the room lady also greeted me warmly and kindly. The service staff were very enthusiastic, and they also greeted me warmly in the elevator.
Original TextTranslated by Google
Response from Property: Thank you for your careful review, your satisfaction and praise are the best affirmation for us. Thank you for your perfect review. As long as you come to Duoer's home as a guest, you will be served a cup of warm tea. The warmth starts from here and continues. Your satisfaction is the greatest comfort and reward for Duoer. Please contact Duoer as soon as possible if you have any questions during your stay. Duoer will solve the problem for you without stopping. At the same time, Duoer will continue to work hard to improve and perfect themselves, so that they can more confidently welcome you back next time. Looking forward to meeting you again with Duoer!
Huixinxijienankou
Superior Double Room
Stayed in Nov 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Dec 13, 2024
It was quite good. When I checked in on the first day, the 8th floor was being renovated. The smell was a bit strong and the exhaust vent in the room was a bit noisy. I called the front desk and the lady was very nice. She took the initiative to help me change the room and upgrade it. I was very satisfied with the new room. The breakfast was also quite rich! It is in the city center and it is quite convenient to drive anywhere, especially to Gulangyu Island, which is near the ferry! I had a broken leg and was given iodine
Original TextTranslated by Google
Response from Property: 親愛噠小主感謝您這麼細心的點評,您的滿意和讚許就是對我們最好的肯定,謝謝親的完美點評。衹要您來朵兒家做客,都會奉上一-杯温心的茶飲,温暖由此開始,一直持續,您的滿意是對朵兒們最大的欣慰,最大的回報。也請您在入住期間有任何問題第一時間聯繫朵兒喲, 朵兒會馬不停蹄的為您解決問題。同時朵兒們也會不繼續努力提升自己,完善自己,這樣才能更自信的迎接您下一次回來,期待您與朵兒再次相遇!
Guest User
Elegant Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 4, 2024
The overall feeling is very good. I booked this hotel for a business trip. The room is clean and quiet. The mattress and pillow are comfortable. The details of the room are very well done and considerate. The front desk clerk is very nice and the service is very considerate. The hotel lobby is clean and hygienic. The breakfast is also good. Overall, it is recommended. Very good~
Original TextTranslated by Google
Response from Property: Duoer feels so sweet when seeing your review. It is the unshirkable responsibility of every Atour person to provide our most sincere and loving help to every guest on the journey. Duoer is looking forward to meeting you again!