SIG Resort

SIG Resort Reviews

SIG Resort

1168 Chaoyuan Road, Tongan District, Xiamen, ChinaView Hotel Details
SIG Resort
SIG ResortSIG ResortSIG Resort
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1 night

SIG Resort Guest Reviews

4.4/5
Very Good
343 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All Reviews(343)
Positive reviews(318)
Reviews with photos/video(68)
Classy environment(63)
Relaxing hot springs(46)
Perfect for kids(20)
Tasty food(17)
Large rooms(16)
Friendly front desk staff(13)
Has facilities for children(5)
Shower difficult to use(5)
Negative reviews(25)
Davina Ellen
Vanilla Spring Villa
Stayed in Aug 2022
Couples
3 review
4.0/5
Very Good
Posted on Aug 7, 2022
Usually I’d have something good to say but this time when my fiancé and I went for a lovely getaway, SIG’s amenities were horrible and they fail to mention that on their booking information. There was construction within the hot springs and the the spa was closed. There was no special massage for us. We would usually get the Jade massage but that was not possible this trip. Furthermore, being the only foreigners that had the Vanilla Villa, no one knew what we wanted when it came to driver coming to retrieve us—we spoke mandarin on the phone; they still did not understand us. Lastly, the “western” dinner and breakfast buffet was missing the western food. Needless to say, SIG is not what it use to be. We’ll try again in 2023; this when the place should be done with construction and offer all its great amenities again.
Response from Property: Dear guest: Hello, hereby we sincerely apologize for not being able to bring a satisfactory holiday environment to you and your family because the resort is under upgrade and renovation. We attach great importance to the issue mentioned by you, and the resort will also make improvements and perfection in terms of the issue you mentioned. Thank you a lot for your feedback. Meanwhile, we sincerely look forward to and welcome you to come again. We will do our best to provide you and your family with a more perfect trip. Looking forward to seeing you again!
Sven Mirko
Forest Spring Villa
Stayed in Feb 2022
Couples
1 review
4.2/5
Very Good
Posted on Feb 22, 2022
Nice hotel, friendly staff, this hotel has potential for more... unfortunately a little bit worn out, rooms need renovation...
Response from Property: Thank you very much for your feedback.We will strive to improve our shortcomings and provide better service for every guest.
Anonymous User
Superior Room - Garden-View (2 beds) (Balcony)
Stayed in Jul 2023
Family
2 review
4.2/5
Very Good
Posted on Aug 3, 2023
This time I took my children to stay at a hot spring hotel for two nights. Overall, it felt quite relaxing. There were hot spring robes provided in the room. It was the first time I arranged a shuttle with the hotel to go to the hot spring spot, but it was actually very close. The weather was good and it didn’t rain. We walked on our own on the way back. Back to the guest room. Whether it is an outdoor hot spring or an indoor cave hot spring, it is very comfortable. Some of the dishes in the hotel's breakfast have changed over the two days, and there are many types to choose from, which is quite filling. The cleaning staff are very attentive, polite and provide good service. The hotel also arranges robots to deliver takeaway food to the door of the room, which is very interesting!
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Response from Property: Thank you for your review and sharing, and we look forward to having the opportunity to provide vacation services for you and your family.
Guest User
Superior Double Room
Stayed in May 2023
Family
4 review
3.5/5
Posted on May 10, 2023
I was traveling with my baby on a staggered peak on May 1st, and the experience was not very good! early departure 1. There is no porter at the door 2. The lights in the Children’s Paradise are not turned on, whichever one you want to play, you need to ask the waiter to turn it on now; the air conditioner in the naughty castle is not turned on Service: The attitude of the front desk clerks and restaurant clerks is super good Environment: The environment is very good, the hotel rooms are also very clean Diet: The hotel is relatively remote, and there are no takeaways nearby
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Response from Property: Thank you for choosing Shengzhixiang Hot Spring Resort. We have received your feedback and will feed it back to the reception department for correction. I am very sorry for bringing you a bad experience; and thank you for your recognition of the service and environment. We sincerely look forward to seeing you again to give us a chance to improve.
Chaozhuoguangqianxing
Vanilla Spring Villa
Stayed in Apr 2023
Family
3 review
5.0/5
Outstanding
Posted on Apr 30, 2023
The outdoor hot spring of the hotel has been upgraded throughout the year, and the environment has been improved a lot. The small pool is the main one, and the privacy is very good. Whether it is a couple or the whole family, it is a good choice, and it is also very suitable for taking pictures. It is a very good stay.
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Response from Property: The photos you took are very beautiful, welcome to come to vacation again~
GuanliPshi
Deluxe Room
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 29, 2023
The service is good, Xiaohongshu said that the service attitude is poor, just the opposite. Environment: Quiet, newly renovated karst cave Complimentary hot springs for two at check-in: cost-effective
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Response from Property: Thank you for choosing to stay at Shengzhixiang Hot Spring Resort. Your affirmation is our greatest encouragement. You and your family are welcome to come back for a vacation~
Guest User
Villa11
Stayed in Oct 2023
Family
17 review
4.0/5
Very Good
Posted on Oct 16, 2023
The outdoor hot spring ♨️ is worthy of praise, and the service attitude is really good. Unfortunately, the supply of barbecue food is limited and the karaoke bar has no speakers📣.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at the resort. You have reported that there is little barbecue food. In addition to the basic ingredients provided by the hotel, it is recommended to bring your own ingredients. Due to the close distance between villas, in order to reduce the impact on other guests, no comparison amplification is prepared. equipment; the newly upgraded cave hot springs are designed with natural caves as the concept. Welcome to come back to check in and experience it~
Xmheima
Superior Room - Garden-View (Double bed) (Balcony)
Stayed in Oct 2023
Friends
31 review
5.0/5
Outstanding
Posted on Oct 3, 2023
The room is quite nice. You can see the hotel garden from the balcony and hear the chirping of birds in the morning.
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Response from Property: Thank you for choosing to stay at the resort. We are very happy to bring you a satisfactory vacation environment and look forward to your coming again~
Melindatuibian
Deluxe Room
Stayed in Apr 2023
Family
6 review
5.0/5
Outstanding
Posted on Apr 2, 2023
I have been to Sun Moon Valley before, and I feel that the soup ponds in Shengzhi Township are more private, small and numerous, which is pretty good. I would like to praise their buffet dinner. You can enjoy a discounted price when you check in. Salmon is fine, seafood is fresh, and live shrimp are all available in hot pot. Almost jumped out of the pot, personally, it is not inferior to the buffet of a few star hotels. On the day of check-in, I soaked in the hot spring. The next day, the children played in the children's playground on the second floor of the hotel, and refused to go home. The overall experience is a good itinerary! The sister at the front desk is also very enthusiastic
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Response from Property: Thank you for your good review; the buffet dinner is a highlight of the upgrade of the resort. There are freshly steamed seafood, freshly made Japanese hand rolls, Wagyu small hot pot, Haagen-Dazs ice cream and other delicacies. I am very glad that you like it. You and your family are welcome again.
Guest User
Vanilla Spring Villa
Stayed in Sep 2023
Family
2 review
1.0/5
Posted on Oct 1, 2023
Really sucks! ! I have never given a negative review. My first negative review was to Shengzhixiang Hot Spring. Not many of them were open. I told you earlier that not many were open. There was no need to change clothes. It didn’t work when I went into the room. The lights inside responded very slowly and it took about 10 minutes to turn on the switch. Like **, I still recommend going to Banyue Mountain, the land of Sun and Moon Valley. It’s impossible to come here a second time.
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Response from Property: Hello, we are sorry for not providing a good vacation experience. If you have any questions during your vacation, you can contact us at any time. At present, the hotel products are also being gradually upgraded and renovated. In the hot spring park, more than 30 swimming pools and swimming pools, hydrotherapy pools, children's swimming pools, etc. are opened every day; and according to changes in passenger flow, more swimming pools will be opened in a timely manner; the renovation area layout There are fences and warning signs; the vanilla villa you booked has not yet been renovated. It is recommended that you choose to experience the newly renovated villa next time (new style Pinnacle, new vanilla villa, etc.). We also look forward to having the opportunity to provide vacation services for you and your family.
HsinYi Chris Tsai
Vanilla Spring Villa
Stayed in Mar 2023
Friends
23 review
4.5/5
Great
Posted on Jun 11, 2023
service quality can also It's a pity that it happened to be partially renovated The price/performance ratio is pretty good The restaurant food in the resort is delicious very large see photo again I kind of miss wanting to eat Service: something is missing, service will arrive soon deep impression
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6/7
Guest User
Deluxe Room
Stayed in Mar 2023
Family
1 review
5.0/5
Outstanding
Posted on Mar 12, 2023
This is the second time to stay at Shengzhixiang Hot Spring Hotel. It is perfect to choose a place for the children on weekends and relax by yourself. Children spend a whole day in the children's paradise, happy to leave, and parents can completely liberate themselves! Tired of playing in the hot springs, eating a buffet is very pleasant! The overall check-in experience is still very good, especially thanks to Zheng Rongrong at the front desk, who is beautiful and friendly, and has provided us with a lot of help
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Response from Property: Your choice again is the best affirmation for us. We are very happy to provide you with a satisfactory holiday experience. We sincerely look forward to your coming again with your family~ welcome welcome
Sotine
Superior Double Room
Stayed in Mar 2023
Family
15 review
5.0/5
Outstanding
Posted on Mar 7, 2023
Service: The environment of the resort and the hotel is very good, and the service is also very special. Whether it is check-in, accommodation needs or check-out, they are responsive and patient to answer. Ms. Zheng Rongrong at the front desk is also very patient and enthusiastic! Environment: The layout of the room is also very thoughtful. Each room has a towel animal, which is very warm. The room has a small balcony, and there is also a tea set in the room. It is very comfortable and comfortable to sit there and make tea if you don’t go to the hot spring in the afternoon. Facilities: The hotel has complete facilities. There are Chinese and Western restaurants. There are also children’s playgrounds, fitness equipment, and recreational facilities on the second floor of the hotel. It would be great for a family to come and experience relaxation on weekends. It is highly recommended 🎉🎉 Free hot springs for two when you check in: the hot spring tickets included in the room are also convenient to use, you can enter with the room card, and the hotel room is also thoughtfully prepared with bathrobes and flip-flops. If you come on Friday and Saturday, you can enter the park twice
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6/8
Response from Property: Thank you for your heartfelt recommendation. Your affirmation is our greatest recognition and encouragement. We will continue to work hard and look forward to your coming vacation~
Guest User
Vanilla Spring Villa
Stayed in Aug 2023
Family
11 review
4.0/5
Very Good
Posted on Aug 23, 2023
The facilities are old. The glass door of the room has to be opened with great force. The same is true for the bathing pool downstairs. The TV is also old.
Original TextTranslated by Google
Response from Property: Thank you for choosing Shengzhixiang for your vacation and sharing your stay experience. Problems with the guest rooms have been reported to the reception department for rectification. Recently, we have begun to renovate and upgrade the guest rooms in the main building and villa area. We also welcome you and your family to come back to Shengzhixiang for vacation!
Peileiyajinuo
Superior Double Room
Stayed in Aug 2023
Friends
3 review
4.0/5
Very Good
Posted on Aug 14, 2023
Checking out at 12 o'clock is too early. Generally, hotels check out at two o'clock in the afternoon, so you can't sleep in.
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Response from Property: Thank you for choosing to stay at the resort, your suggestion has been received. Welcome back to Shengzhixiang for vacation~