Grand Mercure Xiamen Downtown Reviews

Response from Property: Dear guests, thank you for choosing to stay at Xiamen Kai Hiromi Hotel and leaving your valuable comments here.We will conduct English training for the front office staff.We believe that it is worth exploring its food, art and nature to deeply experience a city. Xiamen Kai Hiromi Jue Hotel is located at No.128 Jiahe Road, Siming District, and the lotus intersection station of Metro Line 1 is on the left hand side, with convenient transportation. Xiamen, a garden city on the sea, faces Taiwan's Penghu Islands across the sea, making it a star choice for your holiday in the center of the city. As a landmark hotel in Xiamen, you are welcome to experience and explore. Looking forward to serving you again, let us continue to create a classic and extraordinary Grand Mercure trip for you. I wish you a happy life! Guest service manager -Gabriel

Response from Property: Dear guest: Thank you very much for taking the time to leave your review. We are delighted that you had a wonderful time at Grand Mercure Xiamen Downtown. Our highest mission is to make our hotel a place where guests receive sincere care and comfortable hospitality. We sincerely look forward to your next visit, giving us the opportunity to provide you with another comfortable stay experience.

Response from Property: Dear guest, Thank you very much for your positive review. The hotel is located in the city center with its own parking lot and adjacent to Metro Line 1. It is only a 10-minute drive from Xiamen Station and a 20-minute drive from Gaoqi Airport. Within a 15-minute walk from the hotel, there are Panji Famous Brand Center, Mingfa Commercial Plaza, and convenient options for dining, shopping, and watching movies. It is our responsibility and honor to provide good service to every customer with a positive and enthusiastic attitude. We sincerely hope that every guest can have a wonderful stay at the hotel. I have conveyed your praise to my colleagues and leaders, and everyone is very happy. We look forward to your return and believe that we will provide you with an even better experience.

Response from Property: Dear guest: Thank you for taking the time to share your stay experience with us, and we are truly sorry that we were not able to provide you and your family with a perfect stay experience this time. The issue regarding bed bugs at the hotel that you mentioned is highly valued by us, and relevant measures have been taken to address it. We always believe that with the feedback and opinions provided by our guests, we can continuously improve the quality of our products and services, thus providing guests with a satisfactory and thoughtful stay experience. We sincerely hope that you will continue to support Grand Mercure Xiamen Downtown in the days to come. Warmest regards to you!

Response from Property: Dear guest, Thank you very much for your positive review. The hotel is located in the city center with its own parking lot and adjacent to Metro Line 1. It is only a 10-minute drive from Xiamen Station and a 20-minute drive from Gaoqi Airport. Within a 15-minute walk from the hotel, there are Panji Famous Brand Center, Mingfa Commercial Plaza, and convenient options for dining, shopping, and watching movies. It is our responsibility and honor to provide good service to every customer with a positive and enthusiastic attitude. We sincerely hope that every guest can have a wonderful stay at the hotel. I have conveyed your praise to my colleagues and leaders, and everyone is very happy. We look forward to your return and believe that we will provide you with an even better experience.

Response from Property: Dear guests, thank you for choosing to stay at Xiamen Kai Hiromi Hotel and leaving your valuable comments here.We will conduct English training for the front office staff.We believe that it is worth exploring its food, art and nature to deeply experience a city. Xiamen Kai Hiromi Jue Hotel is located at No.128 Jiahe Road, Siming District, and the lotus intersection station of Metro Line 1 is on the left hand side, with convenient transportation. Xiamen, a garden city on the sea, faces Taiwan's Penghu Islands across the sea, making it a star choice for your holiday in the center of the city. As a landmark hotel in Xiamen, you are welcome to experience and explore. Looking forward to serving you again, let us continue to create a classic and extraordinary Grand Mercure trip for you. I wish you a happy life! Guest service manager -Gabriel

Response from Property: Dear guest, thank you very much for choosing Grand Mercure Xiamen Downtown and taking the time to leave a review! We appreciate your feedback on the room soundproofing issue, and we take it very seriously. Currently, the hotel is gradually updating and renovating all rooms, and we expect that the hotel will be completely renovated in the near future. Looking forward to your next visit!

Response from Property: Dear guest, thank you for choosing the Grand Mercure Xiamen Downtown and for your high commendation, we are deeply honored. We regret that the hotel front desk did not arrange a non-smoking room for you as you requested, this is a mistake on our part. We will enhance staff training and strive to improve service quality to ensure that guest needs are met. We sincerely apologize once again and look forward to your next visit.

Response from Property: Dear guest, We sincerely apologize for the unsatisfactory experience you had with our hotel towels and ropes. We have promptly inspected and addressed the towels and bath towels in all rooms to ensure they are dry, soft, clean, and tidy. Thank you for your feedback, which serves as a driving force for our continuous improvement. We look forward to serving you again and let us continue to create a classic and extraordinary Grand Mercure trip for you.wish you a happy life!Guest Services Manager-Gabriel

Response from Property: Dear guest, thank you for choosing to stay at Grand Mercure Xiamen DownTown Hotel and leaving your valuable review here.We are very happy to see that you recognized us and gave us a good review.We believe that experiencing a city in depth is worth exploring its food, art and nature.Grand Mercure Xiamen DownTown Hotel is located at No. 128 Jiahe Road, Siming District. On the left side of the door is the Lianhua Intersection Station of Metro Line 1, with convenient transportation.It has Xiamen, a garden city on the sea, facing Taiwan's Penghu Islands across the sea. It is the star choice for your city-center vacation.As a Xiamen city landmark hotel, you are welcome to experience and explore it one by one.We look forward to serving you again and let us continue to create a classic and extraordinary Grand Mercure trip for you.wish you a happy life!Guest Services Manager-Gabriel

Response from Property: Dear guest, thank you for recognizing our team and hotel. The hotel is located in the city center with its own parking lot and adjacent to Metro Line 1. It is only a 10-minute drive from Xiamen Station and a 20-minute drive from Gaoqi Airport. Within a 15-minute walk from the hotel, there are Panji Famous Brand Center, Mingfa Commercial Plaza, and convenient options for dining, shopping, and watching movies. It is our responsibility and honor to provide good service to every customer with a positive and enthusiastic attitude. We sincerely hope that every guest can have a wonderful stay at the hotel. I have conveyed your praise to my colleagues and leaders, and everyone is very happy. We look forward to your return and believe that we will provide you with an even better experience.

Response from Property: Dear guest, Thank you very much for your positive review. The hotel is located in the city center with its own parking lot and adjacent to Metro Line 1. It is only a 10-minute drive from Xiamen Station and a 20-minute drive from Gaoqi Airport. Within a 15-minute walk from the hotel, there are Panji Famous Brand Center, Mingfa Commercial Plaza, and convenient options for dining, shopping, and watching movies. It is our responsibility and honor to provide good service to every customer with a positive and enthusiastic attitude. We sincerely hope that every guest can have a wonderful stay at the hotel. I have conveyed your praise to my colleagues and leaders, and everyone is very happy. We look forward to your return and believe that we will provide you with an even better experience.