Swan Hotel

Swan Hotel Reviews

Swan Hotel

No. 3 Bailuzhou East Road, Xiamen, ChinaView Hotel Details
Swan Hotel
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Swan Hotel Guest Reviews

4.5/5
Good
840 review
Verified reviews
Location4.6
Amenities4.3
Service4.6
Cleanliness4.6
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All Reviews(840)
Positive reviews(808)
Reviews with photos/video(104)
Classy environment(176)
Quiet & comfortable(56)
Friendly front desk staff(40)
Great location(28)
Tasty food(22)
Tasty restaurant(12)
Easy to call taxis(8)
Secluded lake view(7)
Negative reviews(32)
Guest User
Featured Queen Room
Stayed in May 2024
Business travelers
6 review
4.0/5
Very Good
Posted on May 14, 2024
Third time staying. Enjoy the quiet environment
Response from Property: We really appreciate your support. Hope to see you soon and your five stars' comment!
Jayce
Business Double Room
Stayed in Nov 2022
Business travelers
20 review
3.7/5
Posted on Nov 19, 2022
The air condition of the hotel is terrible. Was sweating through the night. The service staff bought a fan and turn the main power up but does not help much. Location wise is just along a lake/river. Good for weekend morning and evening stroll. Service staff were great and tried their best to help.
Response from Property: I'm sorry I didn't give you a comfortable experience. We will improve hotel facilities and comfortable hotel environment, and look forward to your coming again.
ABUBAKAR
Featured Queen Room
Stayed in Jul 2022
Couples
23 review
5.0/5
Outstanding
Posted on Jul 30, 2022
The place is awesome. The staffs are approachable and friendly. The room is pretty good. The service they offer is satisfying. The location of the place is near to malls and other beautiful spots in Xiamen.
Response from Property: hank you for chosing Xiamen Swan Hotel to stay on your juorney. And thank you for your compliment. Our hotel have a history of 18 years, we are committed to providing the best service to our guests. Look forward to meeting you next time.
Guest User
Featured 2-bed Room
Stayed in Sep 2023
Business travelers
6 review
4.0/5
Very Good
Posted on Nov 29, 2023
Good experience
Response from Property: Thank you for your comments and look forward to your visit again.
Rebecca Ann
Lake-view Deluxe Twin Room
Stayed in Jul 2021
Friends
1 review
4.7/5
Amazing
Posted on Aug 19, 2021
The hotel was clean, beds were comfortable, the bathroom is nice and has a tub, we used the pool, and it was nice to walk around the island at night.
Response from Property: Thank you for your praise. Looking forward to your coming again.
Songzhi
Elegant Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The room was very comfortable to rest in. The waiters were very polite. The waiters in 1108/1107 were warm and considerate. It is right on Bailuzhou Island. The environment is also very beautiful. The bus stop is right outside the door
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Guest User
Lake-view Deluxe Double Room
Stayed in Jun 2024
Business travelers
2 review
4.5/5
Great
Posted on Jun 21, 2024
The hotel room facilities are a bit old, but the room is quite large, fully equipped and clean. The surrounding environment is very good, quiet, and the air is fresh, suitable for running or walking. There is Shuyou Seafood Restaurant nearby, which is very convenient for enjoying delicious food. The front desk staff number 1108, the reception staff, and the restaurant staff are all very enthusiastic. The staff responsible for room cleaning are very serious and the service is satisfactory.
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Response from Property: Thank you very much for your support and recognition of the services provided by all departments of the hotel. We are gradually upgrading the facilities and equipment in the guest rooms. If you have any questions during your stay, please contact us. We look forward to seeing you again!
Guest User
Featured Queen Room
Stayed in Jun 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jun 4, 2024
The hotel is in an excellent location, located in the center of Bailuzhou, not far from the first pier. The service staff is excellent and can take care of guests' needs immediately. The tea-making facilities in the hotel corridor make the air fresh and the experience is very good
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Guest User
Business Double Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Swan Hotel is located between Yuandang Lake and Bailuzhou Park. It is adjacent to Bailuzhou in front and Yuandang Lake in the back, and the scenery is picturesque. I stayed at Swan Hotel for a week and spent 7 days of pleasant time. (Checked in on May 29, 3058 Lake View King Room) Swan Lake Hotel, a standard old four-star hotel, has very good service. When I arrived at the hotel, a doorman helped me take the luggage and sent it to the room. The front desk service was generally very good. The little girl No. 1108 who received me was thoughtful and enthusiastic. She helped me a lot during the few days I stayed there. The hotel breakfast restaurant and dinner restaurant are not a restaurant. The dining environment is very comfortable, the service attitude is very good, and the food is also good. There is Shacha noodles for breakfast. Although the hotel is old, it is not shabby, and every place is very warm. You will definitely not be disappointed if you stay, recommended!
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6/7
luoluohuahua
Lake-view Deluxe Twin Room
Stayed in May 2024
Couples
15 review
4.7/5
Amazing
Posted on May 14, 2024
The room is very big, and you can see coconut trees and the river outside the window, which is very beautiful. It is very close to Bailuzhou Park, and there is a musical fountain and light show every Saturday night.
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Response from Property: Thank you for your support and comments. The hotel is located in Bailuzhou Park, and the environment and location are excellent. You can go out for a walk, feed pigeons, and visit the beautiful scenery of the park, with clear water and blue sky. It is very pleasant! Looking forward to visiting again and giving a five-star review, I wish you a pleasant journey!
Vinland saga
Featured 2-bed Room
Stayed in May 2024
Solo travelers
5 review
4.5/5
Great
Posted on May 13, 2024
It's a little far from the downtown area, but it's quiet and nice. The building itself is a little old, but it's well-cleaned so it's not a problem. The staff are friendly, so I'll probably stay here again. I think it would be better to provide more detailed instructions on how to use the Wi-Fi in each room.
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6/8
Response from Property: Thank you for your support,we really appreciate your advice. Hope to see you soon!
🐯Infinite
Yijing Double Room
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on May 6, 2024
Not bad, very good! The environment is comfortable and the living is comfortable. I like it very much.
Original TextTranslated by Google
Response from Property: Thank you for your praise and support~~Which scenic spot are the pictures you posted? It seems that there is no such place in Xiamen! Haha, looking at us, we all want to go out for a trip!
Guest User
Lake-view Deluxe Twin Room
Stayed in Apr 2024
Friends
2 review
4.7/5
Amazing
Posted on Apr 25, 2024
The hotel is located in Bailuzhou Park, and the surrounding scenery is so beautiful! I stayed for two nights and went out for walks at three different time periods: early morning, afternoon, and evening. I took different routes and never got tired of the scenery. I chose a lake view room, and it felt like the palm trees and the lake were within reach. Picture 1: Room; 2: Outside the room window; 3: Bailuzhou Park walking path; 4: The night view of the hotel seen from across the lake; 5: The hotel cafe
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Response from Property: The room in Figure 1 is taken very well. Thank you for your detailed introduction to the location of the hotel and the pictures. I can feel your care. We look forward to your visit again and your five-star praise!
Guest User
Lake-view Deluxe Double Room
Stayed in Apr 2024
Business travelers
15 review
4.7/5
Amazing
Posted on Apr 14, 2024
Room: Large space, comfortable bedding, suitable hardness and softness, ok hygiene Environment: In the city center, beside the Yuandang Lake, the environment is very good Service: Very good, reflecting the service level of a four-star hotel. There were some minor problems in the middle, which were solved proactively and enthusiastically after feedback Breakfast: OK, ate Shacha noodles, which is not provided by general chain hotels Facilities: A little old, but basically no impact
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Response from Property: Thank you for your detailed and pertinent comments and support for the hotel. We will continue to work hard to improve the level of customer service and look forward to bringing you a different accommodation experience next time.
Candy WEST.
Business Room (2 beds)
Stayed in Apr 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The room is clean and beautiful, the front desk (work number 1108) has good service, the breakfast shacha noodles are delicious, and the restaurant environment is very good. I will consider staying here next time.
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Response from Property: Thank you for your support and praise for the hotel. The Xiamen specialty shacha noodles you mentioned are also loved by many guests. The breakfast restaurant is next to the beautiful Yuandang Lake. After breakfast, you can take a walk by the lake or in the park and breathe fresh air, which is also very beautiful.