Marco Polo Xiamen Reviews

Marco Polo has the best staff service of all the 5 stars hotel i have ever been in Xiamen and Guangzhou. I was helped and welcomed buy Ivy and her manager. Everything was great , the Cabana room that i stayed is very unique and give the guests the feeling of beach front resorts!!!!

A wonderful stay for 2 nights. The location, staff and facilities are amazing. The service and friendliness of everyone made our experience extra special. A special mention to the gym and swimming pool staff who were ever so friendly every time we visited. Also Wendy on reception was wonderful and really helpful and accommodating. A would highly recommend this hotel, great location, staff and multiple restaurants on site.

I had a comfortable stay here. My room was upgraded for free! It was easy to go around as well since the hotel is in a good location. And just across the street, there’s a park!

When I visit Xiamen I always stay here. They have a great location for sightseeing, restaurants, and bars. The hotel staff is always friendly and welcoming. The pool is nice and has a wonderful view. The beds are nice and comfy.

Service is very good, front desk is fast and prompt, I had a free upgrade, break fast is super, only problem is rooms are old specifically bathroom, need room renovation.

We had a wonderful stay at Marco Polo Xiamen. The staff was incredibly helpful and went above and beyond to ensure our comfort. Their friendly service made our visit truly enjoyable. The location was also fantastic, with easy access to nearby attractions, dining options, and beautiful views. Highly recommend!

The hotel’s staff were very friendly and helpful. The hotel manager,Vincent was patiently listened and solved our questions. My husband and I stayed at the seventh floor and they’ve provided afternoon tea for the executive floor members. The executive lounge was super clean,quiet and comfortable. We really enjoyed the afternoon tea. If there is one thing I can suggest, I will strongly suggest to change the guest room carpet and update the hair dryer. 马可波罗酒店的前台以及其他工作人员的服务态度都非常温馨贴切。酒店经理，Vincent耐心的帮我们解决问题。八楼层的行政楼下午茶，点心虽然不多但很精致，很开心享受下午茶时光。酒店客房若能换新地毯以及吹风机，会是厦门最高级的酒店之一,因为它的地理位置优越，闹中取静，俯瞰湖景…….

We always stay at Marco Polo when we're in Xiamen. Great location if you want to stay in a beautiful area with lots of food options.

Great location, spacious rooms, accommodating staff. 👌👌

Lucky from the reception was very helpful . Se helped me in my check in twice and upgraded me for free twice. The pool is nice.

Well located with nearby Coffee and Ice streets offering high quality western style cafes, bars and and Pastry shops. Staff at the hotel are attentive and conscientious, however overly zealous about upselling the benefits of the club lounge rooms. Club lounge is small, doesn’t have much to offer by way of snacks. Very limited food options at breakfast. Doesn’t open of offer anything around lunchtime and has limited options for dinner. Ok if you’re a drinker, but range of spirits is small. Didn’t feel I received value for money for the upgrade. My clients and I ended up eating at the main restaurant for breakfast, which was not included in the club price? Also, the views from the club floor rooms were not river views- we overlooked the noisy bar street at the building across the road. Had a problem getting fruit to my room over my 4 day stay, so had to go out and buy Bananas for myself. Another issues was that despite leaving the room available and arranging with reception for housekeeping to clean the room in time for me to have a video conference call without interruptions, they did not and so, i was interrupted during my call and had to repeatedly explain and deal with housekeeping insisting on coming in! The last straw for me was when reception neglected to extend my stay as requested the day before and so I had issues with my card and with checking in again, so I simply booked into another, more welcoming hotel. Overall, the hotel is professional and well managed, but they do seem to have some problems co-ordinating back of house teams.

We extended another night due to Typhoon and it's a pity that with the amount of nights we have been there already. That didn't even offer us a complimentary breakfast. It would have been a nice touch. Overall, a good stay. The team at the reception has been really efficient and friendly. And cleaner aunty on level 5 is really great!

Excellent staff who were extremely helpful. Extremely efficient check in and out. Nice clean room

Room facilities are quite limited. In China, most room woul be provided with tooth brush, comb etc, however these were not found in the room. The weighing scale was also mal-function.