Pan Pacific Xiamen

Pan Pacific Xiamen Reviews

Pan Pacific Xiamen

No. 19 Hubin North Road, Xiamen, ChinaView Hotel Details
Pan Pacific Xiamen
Pan Pacific XiamenPan Pacific XiamenPan Pacific Xiamen
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Pan Pacific Xiamen Guest Reviews

4.6/5
Very Good
2504 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(2504)
Positive reviews(2423)
Reviews with photos/video(442)
Friendly front desk staff(232)
Easy to get around(197)
Close to metro(103)
Tasty food(64)
Nice sea view(33)
TV was average(20)
Awesome gym(16)
Negative reviews(81)
Limhor
Superior Double Room
Stayed in Jun 2024
Couples
17 review
4.7/5
Amazing
Posted on Jun 28, 2024
Room is clean and spacious. Location is around 250m away from a metro station. Short (walking) distance to Gulanyu Ferry Terminal. Good breakfast.
Response from Property: Thank you for your positive feedback!We will continue to provide excellent service to all our guests. We look forward to welcoming you back in the future. Thank you for choosing our hotel!
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 13, 2024
Nice clean hotel with friendly staff. The rooms are spacious and clean. Location is near to mass rail train station.
Response from Property: Thank you for your review! We are delighted to hear that you enjoyed your stay at our hotel.We will continue to provide good service.Thank you for choosing. Have a wonderful day!
Guest User
Superior Double Room
Stayed in Apr 2024
Couples
9 review
1.7/5
Posted on Apr 26, 2024
The service experience was extremely disappointing, characterized by extensive delays during the check-in process and facilities that appeared outdated and poorly maintained. These shortcomings significantly detracted from the overall experience and left much to be desired in terms of customer satisfaction.
Response from Property: Dear Valued Guest,Thank you for comments for stay experience with us and we are highly appreciated for it. The issue you mentioned we will strengthen the training for hotel staff and we are looking forward welcoming you back in near future. Sincerely Yours,Pan Pacific Xiamen
Guest User
Superior Double Room
Stayed in Mar 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The hotel. Cleanliness . πŸ‘ Reception counter. Service πŸ‘ Room service . Bell boy . Helpful πŸ‘ Security guard. Helpful to order πŸš• taxiπŸ‘ All staff good service....
6/9
Response from Property: Dear guest,Thank you for recognition for hotel overall facilities and service. We are sincerely welcoming you back in near future.Sincerely Yours,Pan Pacific Xiamen
Guest User
Superior Double Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 26, 2024
Clean, comfortable. Service with warm heart. Great experience in pan pacific hotel.
Response from Property: Thank you for your love of us, we will continue to work hard to bring you a better experience. Welcome you to Xiamen again!
Guest User
Superior Double Room
Stayed in Apr 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Apr 30, 2024
It was comfortable stay.
Response from Property: Dear Guest, Thank you for comments for stay experience with us and we are highly appreciated for it. We will continue to work hard and look forward to serving you next time
Dfoo
Superior Room (2 beds)
Stayed in May 2024
Couples
5 review
4.0/5
Very Good
Posted on May 23, 2024
Other than the good location and cleanliness of the room, all the TVs in the rooms need to be replaced, reception and quality are really bad
Response from Property: Dear Valued Guest,Thank you for comments for stay experience with us. For the TV in room, the project is listed into our upgrade project and will be implemented in next step. Thank you for understanding.Wish you good day there.Sincerely Yours,Pan Pacific Xiamen
KIM CHUAN
Superior Double Room
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on May 28, 2024
Pros: (1) Very near to metro station, walk less than 3 min (2) Spacious room Cons: (1) few eateries nearby (2) still need to place deposit, which some hotels have already done away with
Response from Property: Dear Valued Guest,Thank you for your full satisfaction for the stay experience with us. For the deposit issue, the cash amount will be return back to your bank account after check out. Thank you for your kind understanding.Have a good weekend.Sincerely Yours,Pan Pacific Xiamen
SuShuNing
Superior Room (2 beds)
Stayed in Jun 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Great location Excellent hotel staff service Highly recommended Breakfast 🍳 is very πŸ‘
Response from Property: Thank you for your positive feedback.We strive to provide a memorable experience for all our guests, we are glad to make you satisfied.We look forward to welcoming you back in the future. Have a wonderful day!
Chor Yaw
Superior Double Room
Stayed in Apr 2024
Solo travelers
6 review
4.5/5
Great
Posted on Apr 8, 2024
Love the location of the hotel, not in the middle of tourist area, so peaceful. Very convenient to amenities. Nearby have lots of nice cafes to hang out.
Response from Property: Dear guest,Thank you for your recognition for hotel location which is just 100 metres walk away from MRT Line 2 and Coffee & Bar stress is arrounded nearby our hotel. We are looking forward welcoming you back in near future.Sincerely Yours,Pan Pacific Xiamen
Anonymous User
Superior Double Room
Stayed in Mar 2024
Family
3 review
4.5/5
Great
Posted on Apr 5, 2024
Right beside subway station. Taxis are cheap so didn’t use much. Must go to park beside hotel. Really good service.
Response from Property: Dear guest,Thank you for recognition for hotel convenient location and good service. We are looking forward welcoming you back soon to Pan Pacific.Sincerely Yours,Pan Pacific Xiamen
Ang Chwee
Superior Room (2 beds)
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 19, 2024
We stayed there for 10 days, convenient and the staff were all very friendly and helpful.
Response from Property: Dear Valued Guest,Thank you for your great support to stay with us. We are looking forward welcoming you in near future.Sincerely Yours,Pan Pacific Xiamen
NataliePl
Superior Double Room
Stayed in Mar 2024
Couples
3 review
4.5/5
Great
Posted on Mar 21, 2024
Some rooms smell badly of sigarette smoke. And need to say that for that price rooms are a bit old and need some renovation. On the other hand staff is rather helpful and polite.
Response from Property: Thank you for your feedback and recognition, we will make improvements to it. We sincerely hope that we bring you a good experience.
Guest User
Superior Room (2 beds)
Stayed in Sep 2023
Couples
5 review
4.0/5
Very Good
Posted on Sep 2, 2023
All the staff were super helpful and friendly. We felt really welcomed during our stay. Unfortunately, the mattress was extremely hard, not a very comfy stay if you cannot withstand the hard mattress.
Response from Property: Dear Valued Guest,Thank you for your comments and recognition for hotel friendly staff service. For the room preference, please do not hesitate to contact with front desk to maximum your stay experience.Sincerely Yours,Pan Pacific Xiamen
marktty88
Studio Suite Room
Stayed in Jan 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jan 30, 2024
Perfect hotel if you are travelling for business or with family. Staff is friendly and helpful, up to their international standards. Keep it up!
Response from Property: Thank you very much for your love, we will continue to work hard to do our service better, to bring you a better experience. Happy Year of the Dragon!