Xinyuan Gaming Hotel (Xiamen Ferry Zhongshan Road Pedestrian Street) Reviews

Response from Property: Hello, I am very sorry to let you have an unpleasant check-in experience. The knocking sound in the morning is because of the air conditioner next door, not the decoration sound in the store; the reason why the WIFI is not available is that mobile phone verification is required for safety. Thank you very much for your evaluation and give it to you Sorry for the bad experience.

Response from Property: Dear guest, hello, I am the hotel manager of Xinyuan Hotel (Xiamen Ferry Zhongshan Road Pedestrian Street Branch). After seeing you checked in, I wrote down such a bad check-in experience. I am really sorry. It is true that we failed Well done, let you be so disappointed, although saying sorry is useless, but I still hope that you can say "I'm sorry, I couldn't take good care of you" here first. Regarding the problem you mentioned about the receptionist at the front desk who had a bad attitude when they checked in and was still playing with their mobile phones during working hours, and there was no older sister to clean up the house for the extended stay. Service, the hotel is not allowed to play with mobile phones during working hours. Thank you very much for helping the hotel discover this problem. I have already severely criticized and punished the on-duty staff. training. Secondly, you mentioned that there is no cleaning by the older lady for the extended stay. We will reasonably arrange the working and rest time of the cleaning lady to ensure that the cleaning service can be provided to the guests when they need to clean the room. I am very sorry for disappointing you this time. Don't worry, we are willing to correct any suggestions you make, and we also want to do our best. Here, on behalf of Xinyuan Hotel (Xiamen Zhongshan Road Pedestrian Street), I sincerely apologize to you again, and wish you good health and all the best.