The female receptionist at the front desk had a very good service attitude and was supposed to be praised, but the front desk staff ** had a bad service attitude. We are resident and have already paid for the elegant room type, but when a colleague applied to change from the third floor to the second floor, * *I did not inform that the room types were inconsistent, and it was a downgrade change, I just asked about the situation, ** yelled: "Why should we tell? Didn't I let him change? Why didn't he ask me why did he say?" Arguing with me endlessly.
I have been traveling for a few months and have never seen such a service attitude in the hotel every day. You are the front desk staff. Only you understand the room type. The guests only want to change floors. Isn't it your duty to inform the guests of the room type change?
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