Guest User
September 10, 2024
I am a tourist returning to China for a short trip and a novice gamer. Because of the name of Myth Wukong, I am looking forward to staying in an e-sports hotel for the first time. Accommodation summary: The gaming equipment and experience are good, and the service quality can be improved.
advantage:
The hotel is in a convenient location, and the surrounding business district is convenient for eating, shopping and traveling.
The room has sufficient air conditioning and fast cooling, and the game equipment and hygiene are in good condition (wet wipes, earmuffs and water are available).
The next day, I met what looked like a cleaning lady at the elevator entrance and she took the initiative to say hello, which made me feel cordial.
On the first day, the security guard helped carry the suitcase to the second floor when the elevator broke down.
After I left the hotel, the housekeeper sent me photos of the items left in the room (which I was not going to take away), which was a bit of a surprising "extra service".
shortcoming:
The front desk guy (x2) is cold and indifferent. Although he can handle the problem, he is not considerate and flexible enough from the customer's perspective. One of the guys seems to be the same person as the WeChat butler. When I reported to the housekeeper that I couldn't play "Black Myth Wukong" without paying, and wanted to change the projection room, the housekeeper replied that my aunt had finished get off work and could not clean the projection room. Background: I am new to the game. When I asked the front desk if there was a "Black" game during registration, I was not told that the account needs to be purchased by myself). I think I can understand the perspective of the front desk/housekeeper in handling the problem, but I feel that I was not taken care of well. There are other e-sports hotels of the same quality around the train station. I think the money is not worth it.
The other front desk guy didn't even look up when I left the store. I don’t know if it’s social fear or just such a bit of a tough attitude.
Original TextTranslation provided by Google