There are always some beautiful things in travel that can heal you, it may be delicious food, beautiful scenery, certain people, or it may be a wonderful hotel experience! Staying at the Grand Mercure Hotel gave me an all-round excellent experience, which gave me a comprehensive understanding of the excellent standards of hotel services.
The hotel's exterior design is unique, grand yet refined, and its modern architectural lines complement the surrounding natural landscape, as if telling every passerby about its unique charm and extraordinary temperament. As I stepped into the hotel lobby, I was instantly surrounded by its luxurious yet elegant atmosphere. A lady in the lobby carefully helped me with my luggage and followed me all the way, taking great care of me. The lounge area in the lobby is warm and comfortable, with soft sofas and coffee tables arranged in an orderly manner, providing guests with an ideal place to rest. When checking in, the front desk staff, Miss Jiayi, had an enthusiastic smile that was as warm as the sun in winter. She was skilled and efficient, and completed the check-in procedures for me quickly and orderly. Not only that, she also introduced the hotel's facilities and services to me in detail with an extremely meticulous attitude. From the restaurant's rich menu and special business hours, to carefully reminding me of the check-out time and that if I have any questions I can directly call the front desk and she will solve them for me as soon as possible, to the in-depth recommendations of the surrounding tourist attractions that cannot be missed, every detail is introduced accurately and comprehensively. This thoughtful and considerate service makes me full of eager anticipation and longing for my upcoming stay in the hotel.
The room is very clean and tidy, and every detail reflects the hotel's ultimate pursuit of quality and careful care for guests. The room is spacious and open, the layout design is reasonable and exquisite, and the space is used just right, which not only ensures the independent integrity of each functional area, but also creates a smooth and natural overall feeling. The luxurious big bed is undoubtedly the focus of the room. The bedding is made of Yaland linen, which is soft and delicate to the touch and very skin-friendly to sleep on. The hardness of the mattress has been carefully adjusted to fit the human body curve perfectly, as if it was tailor-made for me, allowing me to quickly relax and fall into a sweet dream during a tiring journey. The room is fully equipped with facilities, fast wireless network speed, strong and stable signal, high-definition TV screen size is just right, the picture quality is clear and realistic, the colors are bright and gorgeous, and the channels are rich and varied, which is very suitable for people like me who love to chase dramas. Shortly after checking in, it was Miss Jiayi who took the initiative to call to visit and ask about the stay experience, and took the initiative to inform the hotel of other value-added services provided by the hotel: the location of the hair dryer and sewing kit, the time and location of afternoon tea and midnight snack. It can be seen that the introduction is really very comprehensive, which is to provide guests with the best quality service, for fear that I will not be able to experience these hotel services hahahaha! I really want to give a thumbs up, it’s often these small details that can impress me. The hotel's breakfast is also very carefully prepared, with a rich variety of dishes, steaming hot buns with tempting aroma, from all kinds of nutritionally balanced and rich hot dishes to refreshing, delicious and colorful cold dishes; from fresh, juicy, sweet and delicious seasonal fruits to rich and mellow yogurt with a silky taste, and freshly ground coffee, all seem to be carefully and cleverly matched. The restaurant's service staff always have a friendly and kind smile on their faces. They keep their eyes and ears open and can always perceive the guests' needs at the first time, add drinks for me and clean the table in time to ensure that I will not be disturbed during the meal, and I can always feel the meticulous care and thoughtful and considerate service. The hotel also thoughtfully equipped a car washing service and a free washing machine room. The aunt on the floor took the initiative to wipe the suitcase and helped me wash my socks! In summary, the price-performance ratio is very high! The service attitude is very good and the service efficiency is very high! 5-star stay experience!
Outstanding
6081 Reviews