Luca quaglia
August 12, 2024
The only positive note about this place is the location, very close to the south gate of Xi'An wall and metro stations, everything else is terrible.
Our room was in the top floor and when we entered we noticed that it was super dirty, full of humidity stains, the bathroom was not clean at all and, above all, there were many insects, including a huge cockroach. We asked for a room change, which was provided by the staff (that did not seem to be bothered at all by this information) and also the second room was in the same condition (cockroach included). We spent 1 out of two nights and the second night we changed hotel at 11 pm because it was too much for us.
Staff is also not keen on helping you and we strongly suggest to AVOID this place at all cost! (we asked for a refund for both nights on trip and the hotel only agreed to refund one night).