Guest User
April 14, 2024
The hotel has very poor soundproofing, and the room is filled with cheap aromatherapy. The front desk has no sense of service and does not comply with job responsibilities. She plays with her phone during working hours. When I arrived at the hotel, I could not see the front desk staff. The front desk staff hid behind the pillar and sat on the seat playing with her phone. I asked if anyone was there? The front desk staff stood up and smiled. Then they arranged a room facing the road for us. The room had very poor soundproofing and I couldn't fall asleep at two or three in the morning!!! If I hadn't contacted Ctrip's official customer service, I might not have been able to change rooms to sleep, because when I contacted the front desk, she said there were no rooms and no room to change. If I wanted to change, I would have to pay.
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