This is my first time giving a negative review!
1. The room I stayed in smelled very badly and I felt dizzy after staying there for 10 minutes. Room number is 2163. Later, I contacted the hotel to change to another room. The one I got was better and acceptable, but I could still feel a little bit of decoration smell. I think it is impossible for a hotel opened in 2020 to have such a great smell today. If there are newly renovated rooms, I hope the hotel will test them, or live in them to experience them before selling these rooms.
2. My friend and I booked 2 rooms together. We bought 2 breakfasts in one room and no breakfast in the other room. But when I went to have breakfast today, I was stopped and told that because the room where I bought breakfast had only one occupier, I could only have one breakfast. The short-haired staff member in the restaurant even said in an impatient tone that they had reconciled the account. I went upstairs to find the front desk, and I was speechless. We were in a hurry to catch the train at that time, so we didn't eat any breakfast. You have your own rules, but at least I think breakfast needs to be explained to us when we check in. My friend and I booked a room together and checked in together, but nothing was explained to make us want to have breakfast. You know the situation, isn’t it a service that a five-star hotel should have?
Original TextTranslation provided by Google