Wenlai Hotel

The hotel was temporarily selected on Ctrip at nearly 12 o'clock the night before. Looking at the pictures, I felt that the price/performance ratio was pretty good, and the price of nearly 200 yuan was not considered a cheap hotel in the northern suburbs of Xi'an (after all, it was compared to the Huazhu Nihao Hotel on the same day). , only separated by a street, the price difference is less than 10 yuan), but the actual living experience is extremely bad. There were so many cockroaches in the room and the bathroom was so humid in the morning. When I went to the toilet in the morning, there were at least ten cockroaches in the toilet sink. When I got up to go to the toilet without turning on the light, I felt like I had been bitten. It was the same as being bitten by a mosquito. I reported to the front desk many times that their manager was not at work. The last manager who added me on WeChat said that he would refund half of the room fee and change the room. I accepted it, and when I finally checked out in the afternoon, the front desk said that I would only be refunded half of the original price (that is, about 50 yuan less), and asked me to cancel the Ctrip order and pay at the front desk of their hotel. At the same time, the hotel front desk They frantically blamed me and pretended that even they had nothing to do, saying that there was no way to refund half of the room fee on the Ctrip platform. They could only let me cancel the order and pay half of the original room price at the front desk. As a result, I called the Ctrip platform and the problem was solved within five minutes. On the contrary, the attitude of the front desk was very disgusting. My request to them was that they would always talk to other customers, answer the phone, and leave me alone. It really felt like the store was bullying customers. Attached below are pictures of cockroaches in the hotel. I would like to add that it is really rare to see cockroaches in the north. Moreover, when the hotel manager came to answer the phone, he blamed the problem on the community, saying that it was a problem of the community's pest control and epidemic prevention department. As a manager, it can be said that there is nothing wrong with it. Take responsibility. Moreover, I went to report the problem to the front desk at around 8 a.m., and the front desk said that their hotel manager usually doesn’t go to work until 10 or 11 a.m., which was really disappointing. And the most interesting thing is that the manager called me and said that he would not go to work today and would not come back until tomorrow. Is the job of a hotel manager in Xi'an so relaxing? ? ? ? ? ? Moreover, in such a huge hotel, there is no one to talk to face to face, which is even more embarrassing! ! ! ! !

After staying in the hotel, the bathroom has a very large smell from the sewer pipe. You must close the bathroom door to eliminate the odor in the room. The washroom has wooden shutters for privacy, but it's not working and partially damaged. The check-in experience is very average, and I probably won't stay again.

Bad review Two hotels mixed together