I booked a private room and the standard was better than most hotels! Room was very spacious, big enough for 2 people. It had towels and various amenities such as cotton buds, comb, shower cap, shower gel, shampoo. The staff were friendly and helpful (thank you for helping me book my ticket to terracotta warriors, and the lunch recommendation!). Some of the staff can speak/understand English, to a good standard. The common area had a friendly vibe too. Location was great, right next to bell tower, although a little difficult to find as no sign outside and no directions were given (its exit 7 Zhonglou station, building next to Huawei, up the black stairs, then lift to 3rd Fl). Overall, recommended and would stay here again.