Wutong Su · Selected Designer Hotel (Xi'an Bell and Drum Tower Dachai Metro Station Store)

Wutong Su · Selected Designer Hotel (Xi'an Bell and Drum Tower Dachai Metro Station Store) Reviews

Wutong Su · Selected Designer Hotel (Xi'an Bell and Drum Tower Dachai Metro Station Store)

No. 35 Jianguo Road, Xi'an, ChinaView Hotel Details
Wutong Su · Selected Designer Hotel (Xi'an Bell and Drum Tower Dachai Metro Station Store)
Wutong Su · Selected Designer Hotel (Xi'an Bell and Drum Tower Dachai Metro Station Store)Wutong Su · Selected Designer Hotel (Xi'an Bell and Drum Tower Dachai Metro Station Store)Wutong Su · Selected Designer Hotel (Xi'an Bell and Drum Tower Dachai Metro Station Store)
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Wutong Su · Selected Designer Hotel (Xi'an Bell and Drum Tower Dachai Metro Station Store) Guest Reviews

4.3/5
221 review
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.1
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All Reviews(221)
Positive reviews(213)
Reviews with photos/video(47)
Convenient location(36)
Easy to get around(26)
Classy environment(20)
Friendly front desk staff(13)
Close to metro(13)
Comfortable bed(12)
Average sound insulation(9)
Many dining options(8)
Negative reviews(7)
ZarraJae
2-bed Room With Balcony
Stayed in Oct 2023
Friends
6 review
4.7/5
Amazing
Posted on Nov 1, 2023
Hotel is a little bit old but in a nice and charming location. The wet Market is a short distance away and we loved going there for fruits and dried stuff. Lots of food shops around as well. The hotel staff is patient, friendly and helpful. Metro is about a 10 min stroll away.
Response from Property: Dear friend, thank you for choosing Wutong and giving Wutong a chance to meet you in the vast sea of ​​people. It is Wutong's responsibility to provide you with the best service possible. Thank you again for your praise of Wutong. The facilities in the room are complete, including tea bags, mineral water, etc., and WiFi is available throughout the network. Wutong also firmly believes that all the customers and friends who come to us deserve the best stay experience. At the same time, we hope that the warm and considerate one-on-one service of the hotel staff will add a touch of color to your journey, so that your journey will leave no regrets. If you like Wutong, recommend it to more of your good friends, so that more friends can feel the sincerity and enthusiasm of Wutong. I look forward to meeting you next time.
Jane Chenn
Cozy Family Room
Stayed in Aug 2023
Friends
3 review
3.7/5
Posted on Oct 21, 2023
The hotel hallway has no lights at night, checking in at midnight, the security guard and receptionist are not enthusiastic. No help with luggage even though there is a lot of luggage. The room is fully furnished, but a bit dirty and has some trash from before. Reasonable price, located right on the main road, very bustling in the morning.
Response from Property: Hello, dear sir. Sorry, this check-in did not provide you with a good check-in experience. Hygiene is something we have always valued and strengthened. We will also strive to do a good job in all aspects of hygiene. We will continue to strive to strengthen hygiene, provide training and handling for security personnel and our receptionists. We also guarantee to prevent this incident from happening in the future and strive to serve every guest well 笔记
energy_girl
Boutique Queen Room
Stayed in Jul 2023
Solo travelers
13 review
5.0/5
Outstanding
Posted on Jul 15, 2023
Location is inside city wall. It is walkable to major attractions. Hotel is very clean and new
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel in all aspects. The wind blows the fleeting years like flowers, and your smile is swaying, becoming the most beautiful embellishment in my life. Dear customer, thank you five-star praise. Everything we do is to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are really touched. We will continue to work hard and be ready at all times. Welcome you back anytime. !Every city always has a reason to miss, every season has our unforgettable scenery, every hotel has their sweet and warm memories, I hope Wutong Hotel will be the warmest and most unique one in your memories ! Come back often, wish: well
Pedro
Superior Queen Room
Stayed in Dec 2023
Couples
3 review
3.7/5
Posted on Jan 15, 2024
The location is quite handy. The room wasn't really clean: some dust on the floor/corners and on the chair. But the bed was fine. The receptionist doesn't speak English but we sorted it out using a translation app, so it was fine.
Response from Property: Dear guest, thank you for your review of the hotel. I am very sorry that your stay this time did not bring you a perfect stay experience! Your valuable opinion is very important to us. Hello, first of all, thank you very much for your recognition of the location of our hotel. Our hotel is located in the southeast corner of the city wall, which is quite convenient. We deeply regret that the room you mentioned is not clean. We have ordered the guest room staff to deal with the dust on the tables and chairs you mentioned in order to ensure the room. Clean and tidy, and thank you for your affirmation of our bedding. We use the branded mattress Mengbest to ensure the guests' absolute sleep. We will also train the receptionist's English ability in the future. To make our services smoother, you can contact our front desk at any time during your stay, and we will actively handle it for you. If you find anything unsatisfactory or dirty during your stay, please contact our front desk in time and we will give you a satisfactory reply. If you come here next time and hope to book this hotel again, please give us A chance to apologize. Looking forward to visiting again!
Anonymous User
Boutique Queen Room
Stayed in Jun 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 27, 2023
great location, the room is nice, clean and wonderful. the plug is convenient, which is equipped with USB charging ports. the bed is soft, which will be great for people who prefer soft bed.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. The wind blows like a flower, and your smile sways and becomes the most beautiful decoration in my life. Dear customer, thank you for your five-star praise. Everything we do only brings a unique vacation experience to every guest. Seeing your satisfaction and affirmation, we are truly moved. We will continue to work hard and always be prepared. We welcome you back anytime.! Every city has its own reason to be missed. Every season has its own scenery, and every hotel has its sweet and warm memories. I hope wutong Lodge will be the most warm and unique one in your memory! Come back often and have a look. Good luck
Guest User
Cozy Family Room
Stayed in Oct 2023
Friends
1 review
4.0/5
Very Good
Posted on Nov 23, 2023
Very good location. Many places for food. Nearby to a local market which sells vegetarian, fruits, tea and food. Near to 2 metro stations.
theworldchasers
Boutique Queen Room
Stayed in Oct 2023
Couples
18 review
3.7/5
Posted on Nov 3, 2023
This hotel accepts foreigners. Although we arrived in the morning we could check-in after waiting an hour. The staff was very helpful although they didn't speak English. Good location about 10min walking from the metro station. Various food options close by. The room was clean and had a comfortable bed.
Anonymous User
Boutique 2-bed Room
Stayed in Nov 2023
Solo travelers
5 review
4.0/5
Very Good
Posted on Jan 29, 2024
Nice place in the center of the city, very clean and the bathroom was really big too
Response from Property: Dear esteemed guest, thank you very much for staying at this hotel. We are delighted that you and your family have chosen us to accompany you on your preferred trip. We are delighted and pleased that you and your family have spent a comfortable and enjoyable time at the hotel. We are very pleased that our service has received your recognition. The purpose of our wutong Hotel is to "provide high-quality products and services" for guests. We hope that through warm and meticulous services, every guest can enjoy a super value experience. Our service philosophy is that any legitimate needs of customers should be met. Regardless of whether it is the customer's proactive needs or what we hear or see, our friends will do their best to meet them, because they can provide the happiest things that satisfy the customer. Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
MK Khor
Superior 2-bed Room
Stayed in Oct 2023
Family
7 review
4.0/5
Very Good
Posted on Nov 2, 2023
The reception staff are very helpful. Hallway carpet is very dirty and need replacement.
Response from Property: Hello, respected guest, I have seen your feedback. We will clean the carpet at irregular intervals. Due to the recent delay in cleaning the carpet, I apologize for our inadequate work arrangements. We apologize for not feeling our sincerity during your stay. We will also clean the carpet this week. Thank you for your feedback and we will promptly rectify it!!!
TrNguyen
Boutique Queen Room
Stayed in Sep 2023
Solo travelers
17 review
5.0/5
Outstanding
Posted on Oct 11, 2023
Walking distance to Xi’an Wall and Drum bell. Hotel is clean and they have a small area where you can make coffee and tea. Free water.
Response from Property: Dear little master friends, thank you for choosing wutong, giving wutong a chance to meet you in the vast crowd. It is wutong's duty to provide you with services within its capacity. Thank you again for your praise of wutong. The room is equipped with complete facilities and equipment, including tea bags, mineral water, etc., with full WiFi coverage. Wutong also firmly believes that the vast number of customers and friends who come to us deserve the best check-in experience. At the same time, we hope that the hospitality and considerate one-on-one service of the hotel staff will add a touch of color to your journey, so that your journey will not regret. If you like wutong, I recommend you to more good friends. Let more friends feel the sincerity and enthusiasm of wutong, and look forward to meeting you again next time.
Shamae Sheath
Boutique Queen Room
Stayed in Aug 2023
Solo travelers
12 review
3.7/5
Posted on Sep 6, 2023
Staff tried their best to help me even with a language barrier, the metro was close enough and their are shops opposite. The room could do with a lick of paint though.
Response from Property: Hello, respected guest. Thank you very much for your recognition of our hotel staff. We are committed to serving every guest with our service number, and we also appreciate your suggestions. We will also paint the wallpaper of the room at the appropriate time. Thank you again and wish you a pleasant journey!
Jacopo
Superior Queen Room
Stayed in Nov 2023
Couples
8 review
3.2/5
Posted on Nov 21, 2023
When we arrived the hotel room was not clean at all. Al the rest was fine
Guest User
Boutique Queen Room
Stayed in Aug 2023
Couples
9 review
3.7/5
Posted on Sep 7, 2023
Had a great stay in Xi'an, the location was perfect. Near plenty of great food options and the staff were friendly. The room we stayed in was small (door couldn't open completely as it hit the bed) and it was not thoroughly cleaned.
Response from Property: Hello, respected guest. Thank you very much for your recognition of our hotel's services and geographical location. If you have any questions during your stay, please feel free to contact our front desk staff. If you are not satisfied with the room, please contact our front desk to inquire if it is possible to change it for you. We will also work hard to improve room hygiene. Thank you very much for your feedback on our hotel. Wishing you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Jul 2023
Friends
32 review
3.0/5
Posted on Aug 1, 2023
We got the worst room of the hotel I guess. Walls dirty, bathroom not good. Worst room we had in china so far. They changed us to a better room. Second room was okay. However the rooms don’t look as good as in the photos in the app.
Response from Property: Dear guest, thank you very much for your kind and respectful guest to our hotel, thank you very much for your good comments on our hotel, we will make persistent efforts to live up to your good comments. Our hotel has a shared lounge area, which provides hand-ground coffee, tea, and snacks for free. . . You can sit in the rest area and enjoy the afternoon sun while sipping coffee, which is very comfortable. . . About 200 meters to the north of the hotel is Zhang Xueliang's mansion, and 100 meters to the south of the hotel is the Internet celebrity check-in place: Jianguo Road Old Vegetable Market: BBQ, bar, coffee, and various Xi'an famous snacks. . . . Sitting by the window, three or five friends chatted while eating, and looked back at the Ming Dynasty city wall opposite from time to time, where modern and ancient times intersect. . . Welcome to choose Wutongsu Hotel again! Comment, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Jul 2023
Solo travelers
3 review
4.2/5
Very Good
Posted on Jul 25, 2023
The hotel is conveniently located the subway is about 10 minutes away and connecting all the important points in Xi’an. Airport, tourist sites….. it is clean and about 3 stars got air con a lift and not to noisy plenty of shops in the same street
Response from Property: Hello, respected sir, thank you very much for your evaluation of our hotel. We will provide feedback on WiFi to relevant departments to maintain network speed as soon as possible. Wishing you a pleasant journey!!!