Hanting Hotel (Xi'an Xiaozhai History Museum) Reviews
Hanting Hotel (Xi'an Xiaozhai History Museum)
No.35 Xingshansi East Street, Yanta District, Xi'an, Shaanxi, 710061, ChinaView Hotel Details
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Hanting Hotel (Xi'an Xiaozhai History Museum) Guest Reviews
4.6/5
Very Good
1387 review
Verified reviewsLocation4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1387)
Positive reviews(1350)
Reviews with photos/video(188)
Convenient location(163)
Classy environment(133)
Easy to get around(102)
Delicious breakfast(91)
Friendly front desk staff(87)
Close to scenic area(37)
Small room size(28)
Would stay again(27)
Negative reviews(37)
Anonymous User
SingleRoom
Stayed in Jul 2024
Travel with friends
4 review
Amazing
Posted on Aug 26, 2024
I always use this hotel chain. This is cheap and clean. However the staff doesn’t speak English. Even “Check in” they don’t know. Except it, perfect
Response from Property: Thank you very much for your support and praise of our hotel! We are delighted to hear that you find our hotel to be good value for money and clean. We deeply apologize for the English communication issues with our staff. We will enhance the English training for our team to provide a more convenient service for every guest. Once again, thank you for your valuable feedback; we will continue to make improvements and strive to offer you an even more perfect stay experience. Looking forward to your next visit!
Guest User
Superior Double Room
Stayed in Apr 2024
Solo travelers
1 review
Very Good
Posted on May 5, 2024
The hotel is close to the Shanxi Museum and a bit of a walking distance to the 大唐不夜城. The staff are friendly and helped me pack my breakfast. There are some local eateries near the hotel. Overall, it's quite convenient.
Response from Property: Thank you for your stay and review. We are glad to hear that you find our location convenient and the service of our staff satisfactory. We are always committed to providing guests with a comfortable and convenient accommodation experience. If you have any other needs or suggestions, please feel free to contact us and we will do our best to meet your needs. I hope you will choose our hotel again when you come to Xi'an next time. I wish you a pleasant journey!
Yunyuer
Guestroom
Stayed in May 2024
Solo travelers
1 review
Outstanding
Posted on May 3, 2024
gopdgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Lay Ing
2-bedroom Suite
Stayed in May 2024
Family
9 review
Great
Posted on May 27, 2024
The staff there is super friendly.
Response from Property: We’re delighted to hear that you found our staff to be super friendly! Providing exceptional customer service is our top priority, and we’re thrilled that it positively impacted your experience. If there’s anything more we can do to enhance your stay or future visits, please don’t hesitate to let us know. Thank you for your kind words, and we look forward to welcoming you back with the same warmth and friendliness.
Anqi
SingleRoom
Stayed in Jan 2024
Solo travelers
2 review
Outstanding
Posted on Mar 23, 2024
Nice location and great service.
Response from Property: Thank you very much for your recognition and praise! We are delighted to hear how much you like our location and how satisfied you are with our service. Your satisfaction is our biggest driving force, we will continue to maintain high standards, to provide you with a better service experience. Thank you again for your support and look forward to your visit again!
Guest User
Superior Double Room
Stayed in Jan 2023
Couples
26 review
Outstanding
Posted on Jan 16, 2023
It was clean and convenient, the only problem was that the window didn’t close completely so it was cold in the room.
Suoposhijie
Double Room
Stayed in Sep 2024
Business travelers
9 review
Outstanding
Posted on Sep 26, 2024
The front desk staff is handsome and has high emotional intelligence. They handle things in an organized manner. The hotel is clean and hygienic, and the breakfast is rich. The hotel is one street away from the History Museum and is convenient to Line 2. I didn't take any photos.
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Response from Property: Thank you for your love for our hotel. We are honored to have you spend a wonderful night. We attach great importance to your evaluation and will continue to improve our services to make you satisfied every time you stay.
Guest User
Superior Double Room
Stayed in Sep 2024
Travel with friends
2 review
Outstanding
Posted on Sep 11, 2024
Although the room is a bit odd-shaped, the dry and wet areas are very good! It's just opposite the Shaanxi History Museum. The front desk also gave us free parking from 4pm to 8am the next day! Parking is very difficult around here. Thank you, Miss, for helping me solve the parking problem!
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Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Guest User
SingleRoom
Stayed in Aug 2024
Solo travelers
6 review
Outstanding
Posted on Aug 18, 2024
The hotel is in a very suitable location, right in the Yanta District, with the back door of Shaanxi History Museum at the door, which is very convenient for eating and playing. It takes less than ten minutes to get to Cyber Expo. The hotel has complete facilities, breakfast buffet, many kinds, a combination of Chinese and Western, and everything you need. Needless to say, the hotel's hygiene and service are good. People who often go out know what a hotel is like and what a homestay is like. The front desk and the backstage are very enthusiastic. I forgot to bring the access card. A phone call, verified my identity and quickly opened the door for me. It was safe and thoughtful. Because I didn't book the ticket in advance, I didn't experience the airport pick-up service, but it should be nothing to say. In general, it was a very good experience. Next time I come to Xi'an, I will stay here again!
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Response from Property: Dear guest, we are honored by your words! We are very happy to know that you felt good service attitude and clean room environment during your stay with us. Our team always strives to ensure that every guest can enjoy a warm and clean accommodation space. Your satisfaction is the best affirmation of our work and the driving force for our continuous improvement. We look forward to your visit again and promise to continue to provide you with excellent service. Have a nice day!
Shuaiqiechibupang
Superior Double Room
Stayed in Jul 2024
Solo travelers
3 review
Outstanding
Posted on Aug 2, 2024
The hotel is behind the Shaanxi History Museum, in the middle of the line connecting Xiaozhai Subway Station and Dayan Pagoda Subway Station. It is very convenient to visit the museum in the morning and the city that never sleeps at night. You can also walk to Zhangji Roujiamo.
Although the room is small, it has everything. The room is very compact, but the bedding is soft, the bathroom is clean, and the air conditioning is also very powerful, which really saves lives in the hot summer. There is no refrigerator in the room, but the front desk can provide refrigerator storage.
The service staff are very warm and friendly, and they will give you directions when they meet on the road (the road from the front desk to the elevator is really a little roundabout).
For one or two people's travel accommodation, I think it is very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Hanting Xi'an Xiaozhai History Museum Branch and sharing your stay experience with us in your busy schedule. Time is like wine. Only when you are drunk can you know how strong it is. The warm touch you seek permeates the poems and paintings and permeates all the years. The tender years are with you. Thank you for your recognition and support, and look forward to meeting you again.
Guest User
Superior Double Room
Stayed in Jul 2024
Business travelers
3 review
Posted on Jul 28, 2024
The room was very crowded and small, and different from the superior king-size room I had stayed in before. The TV could not be turned off at night, and it was not exchanged to a larger superior king-size room.
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Response from Property: Dear guest, we are very sorry for the inconvenience caused to you during your stay. If you have any needs for the room, you can contact the front desk as soon as possible. The staff will help you solve it as soon as possible. We look forward to your next stay!
Guest User
Superior Double Room
Stayed in Jul 2024
Family
3 review
Outstanding
Posted on Jul 19, 2024
I usually stay at Hanting when I go on business trips. The rooms at this Hanting are clean and hygienic, and the service attitude is very good. They will recommend suitable rooms according to the tenants' situation, and will ask for the tenants' opinions to see before booking. This time I brought my children out, and the children and I were very satisfied with the room arranged! I especially want to mention that the laundry and drying service was very helpful this time. The clothes and backpacks soaked in the rain were washed and sent to the room by robots. It was so convenient that I was very touched! In addition, this Hanting is right next to the Shaanxi History Museum. You can walk to visit the History Museum. It is also very close to the popular Zhangji Roujiamo on Ziwu Road. I ate their Roujiamo twice and it was very authentic. There are also many places to buy fruits and eat around. There is also a convenience store downstairs. It is not far from SEG. In short, it is very convenient.
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Response from Property: Dear guests, hello: We are very glad that the hotel can provide you with a comfortable accommodation environment and satisfactory service experience. At the same time, thank you very much for your recognition and recommendation of the hotel! The meticulous service has won unanimous praise from the majority of guests. Of course, the most indispensable thing is the staff who have been striving to pursue the ultimate service and every guest who has always trusted and supported. Your satisfaction is our greatest happiness. Thank you for your support to the hotel and look forward to your visit again!
Liuwadetudou
2-bedroom Suite
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 17, 2024
The room was clean and tidy. The only drawback was that one of the bedrooms in the suite had no windows, so it was not breathable and a bit stuffy. The front desk brother and sister were very considerate and prepared children's slippers and toiletries for the children. They were very cute and the children liked them very much. The most important thing was that due to the delayed check-in, the brother was very considerate and prepared two Xi'an specialty snacks for us. It was really thoughtful ❤️. Next time I come to Xi'an for tourism, I will choose Hanting Hotel as always. At the same time, I also give full marks to the service of the front desk brother and sister 🌹🌹🌹.
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Guest User
Double Room
Stayed in Jun 2024
Solo travelers
19 review
Outstanding
Posted on Jul 3, 2024
It's just opposite the north gate of Shaanxi History Museum, very convenient, not far from Big Wild Goose Pagoda and Daxingshan Temple, clean and tidy. I will stay here again next time I come to Xi'an!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your stay and comments. The hotel is located opposite the north gate of the famous Shaanxi History Museum. It takes 7 minutes to walk from the hotel to the most popular commercial center, SEG International Shopping Plaza, where young fashion trends gather and the most central representative of the city. The subway is well connected, and you can go to the Big Wild Goose Pagoda or the Bell and Drum Tower. At Hanting, we will always provide you with a convenient and fast life. If you love cleanliness, stay at Hanting. I hope you will recommend Hanting to your friends and relatives.
Guest User
Superior Double Room
Stayed in Jun 2024
Family
2 review
Posted on Jul 2, 2024
I stayed for 5 consecutive days.
Advantages: 1. It is close to Shaanxi Museum, and it is convenient to go to Big Wild Goose Pagoda and the Never Sleeping City in the lobby.
2. The bed is very comfortable, only the quilt and pillow are mentioned.
3. There is an airport pick-up service, which costs 30 per person at midnight. If no one wants to share a car, you can rent a car.
Disadvantages: 1. The room is super small, it is so small that you can't say it. The bed is right after you open the door. There is a super large bed in the room, and it is difficult to walk. There is a small table next to the bed, and it is impossible to do homework. There is no place to put some fruits and other things. The toilet is also small, which can be described as the size of a palm. I regretted it on the first day I moved in, but it was difficult to move, and it was inconvenient to bring a child. I also remembered that I was traveling outside during the day, and I slept at night, so I endured and stayed for 5 nights.
2. I arrived at the hotel at 2 o'clock in the middle of the night. During the day, I asked the hotel repeatedly whether there were midnight rooms? Well, they said no. At 12 o'clock in the middle of the night, I saw Ctrip put up the midnight room. I asked the hotel staff and they said it was none of their business, it was Ctrip's business. I just don't understand, you understand it yourself.
3. After staying for 5 days, I bought a return ticket, and WeChat was short of 100 yuan. I took 100 yuan in cash to the front desk to help transfer 100 yuan to WeChat. There were all kinds of excuses. Maybe they are very self-protective. I feel that the experience is not very good. Hanting is a national chain. I have stayed in many Hanting hotels in provinces, cities, and even counties. This one is the smallest. Even a super-large bed is small for one person, let alone two adults. The service is average. The tourist attraction services provided may be the kind of group travel. I am one adult and one child, and the group is formed by us temporary guests to join the big group to make up the number. Shouldn't the real service provide services according to customer needs? To be honest, I really can't give a good review. It can only be average.
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