Xi'an Xinxing Hotel Reviews
Xi'an Xinxing Hotel
189 North Jinhua Road (Jinhua Bei Lu), Xincheng District, Xi'an, Shaanxi, 710032, ChinaView Hotel Details
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Xi'an Xinxing Hotel Guest Reviews
4.4/5
1466 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(1466)
Positive reviews(1388)
Reviews with photos/video(137)
Easy to get around(96)
Friendly front desk staff(77)
Convenient parking(42)
Close to metro(36)
Large rooms(33)
Average lighting(15)
Perfect for business trips(14)
Stayed multiple times(11)
Negative reviews(78)
Anonymous User
Superior Room (2 beds)
Stayed in Jun 2024
Family
7 review
Very Good
Posted on Jul 7, 2024
I was a disappointment to see that they had a pool in the pictures but did not actually have one. The staff were very friendly and made sure we were comfortable. The hotel did look like it is a bit outdated and falling apart. The hallways smelled of cigarettes. I think this is because of parties that were happening downstairs. Overall I did enjoy my stay because of how the staff took care of us.
Response from Property: Dear guest, thank you very much for choosing our hotel and taking the time to leave us a review! It is a pity that you were not satisfied with your stay. Regarding the issues you mentioned, I will convey your feedback to the relevant departments and take action. Your satisfaction is the direction we have been paying attention to and working hard. We hope to provide perfect service to every guest. I hope you can still choose Xinxing Hotel as your travel hotel! I wish you and your family a happy and healthy stay!
Guest User
Superior Double Room
Stayed in Mar 2024
Couples
30 review
Posted on Apr 30, 2024
Nothing I could say about this hotel would be good.
When we arrived we were told that the aircon was not working, did we want to stay. Because late & tired we said yes but can you give us a free breakfast or something to compensate. A distinct "No"
Room smelt badly of stale cigarette smoke. Nor uncommon in China even if you ask for a no smoking room.
Reception staff cold & rude.
Would ne er stay at this hotel again
Response from Property: Dear guests! Thank you very much for staying in our hotel. During your stay, the central air conditioning of our hotel was being debugged and was not turned on 24 hours a day. We apologize for not bringing you a good stay experience. Welcome to come again next time!
Qals
Superior Double Room
Stayed in Mar 2024
Couples
23 review
Outstanding
Posted on Apr 7, 2024
It is a old hotel but nothing wrong.it only takes a minute to The MRT.
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Deedee8
Deluxe Twin Room
Stayed in Jul 2022
Solo travelers
14 review
Outstanding
Posted on Aug 7, 2022
Hotel staff are very helpful and friendly, they helped me extend my booking for a cheaper price. The room is bigger than I expected.
Response from Property: Dear customers, hello! Thank you very much for your support to our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again, whether for business or travel! Sincerely look forward to your coming again!
露子
Superior Room (2 beds)
Stayed in Jun 2023
Family
4 review
Posted on Aug 9, 2023
Goot hotel, but 4⭐
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
1 review
Outstanding
Posted on Sep 16, 2024
The room layout is reasonable and the accommodation experience is very good. Xiaohan at the front desk provides warm and thoughtful service. The hotel is close to many well-known scenic spots. It is conveniently located at the subway entrance. Recommended to stay!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and sharing your experience! Guests can report any problems encountered during their stay to the front desk in a timely manner. The hotel has someone on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. Our branch is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again!
Anonymous User
Superior Double Room
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jul 22, 2024
The hotel is very convenient for travel. There are many delicious foods nearby. The service of the front desk clerk is very good and the hospitality is very warm. It is a hotel worth recommending. If you come to Xi'an, you can come and experience it. It is very good. I will stay at their hotel next time I come to Xi'an
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Superior Double Room
Stayed in May 2024
Business travelers
1 review
Outstanding
Posted on Jun 15, 2024
The room is very bright, the air conditioning is powerful, the breakfast is also rich, and there are many Xi'an special snacks. It is worth recommending. Parking is also very convenient.
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Superior Double Room
Stayed in May 2024
Business travelers
1 review
Outstanding
Posted on Jun 15, 2024
I stayed at this hotel to attend a friend's wedding. The overall environment was great. It was directly accessible by subway from the North Railway Station. The wedding venue was also beautiful.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Superior Double Room
Stayed in May 2024
Travel with friends
1 review
Outstanding
Posted on Jun 14, 2024
Clean and hygienic, comfortable to stay, good service, high hot water pressure, will choose to stay again
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Superior Double Room
Stayed in May 2024
Business travelers
1 review
Outstanding
Posted on Jun 14, 2024
Overall, I was very satisfied. The staff greeted me when I met them. The breakfast was good. Parking was free. It was convenient to travel along the East Second Ring Road. The room was comfortable, and the bath water and toiletries were good.
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Superior Double Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on Jun 14, 2024
The hotel is located at the entrance of Tonghuamen subway station. It is convenient to eat around. The bed is very comfortable. My partner likes this hotel very much. The front desk staff is very enthusiastic and patiently answers every question. It is worth recommending.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Superior Double Room
Stayed in May 2024
Solo travelers
1 review
Outstanding
Posted on Jun 14, 2024
A very good hotel with traditional decoration style, wide view, powerful air conditioning, rich breakfast. The transportation is very convenient.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Lvxingjiagogo
Superior Double Room
Stayed in May 2024
Business travelers
2 review
Outstanding
Posted on Jun 6, 2024
This hotel is a traditional 5-star hotel with good overall service. I came to Xi'an to attend a meeting. I could get to the hotel downstairs by subway after leaving the high-speed rail station. I personally like the overall style and color. The layout of the conference room is also standardized. The breakfast is very rich and suitable for my fat loss. There are grains, meat and eggs. The room hygiene is also good. The room aunt will help disinfect the bathtub in person. It was a good stay experience.
Original TextTranslated by Google
6/9
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Kafeizhannifu
Deluxe Twin Room
Stayed in Apr 2024
Travel with friends
10 review
Outstanding
Posted on May 29, 2024
The front desk is Chen Jie and Xiao Wang. The service is very good, free parking, check-in is very convenient, and there is a subway entrance downstairs
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!