Sheraton Xi'an North City Hotel(Longshouyuan Subway Station Store)

Hotel staff are very friendly and helpful. Room was kept spotless cleaned. Also the Chinese restaurant Yue at the third floor is recommended to visit. We ordered Biang biang noodles and Chicken feather green vegetables ( which has nothing to do with chicken or feather it refers to it's lightness in digestion and Beijing style grilled duck and it was really fesh and one of the bes ducks we taste!

Check in took way too long and front desk staff seemed unsure about the process. Nonetheless, was pleasantly surprised to receive a room upgrade. Room was well kept and included multi plug sockets and bottled water. Shower area was well designed with a non-slip centre section and the bathtub was a nice addition. However, there was some leakage of water to the toilet section so some maintenance is needed there. Room could be improved with the inclusion of a simple card detailing the hotel’s facilities, operating hours and additional services that could be requested for, such as firmer pillows - which were actually available. Breakfast was not overly costly and spread was decent. Hotel has a decent length pool but that was rather crowded, and hot tub was not hot enough. Steam room and spa were also closed during the time there with no mention of when they would reopen. Hotel is well located with shopping malls and subway station under 10 minutes walk away.

Absolutely lovely hotel with lovely staff! Room was very nice and clean and the location was ideal. Only minor issues with the aircon not cooling down and resetting itself, and the bath plug didn’t work so couldn’t fully enjoy. However, overall a lovely hotel.