Kun yi Time Hotel (Xi'an Xijing Hospital Tonghuamen Subway Station Branch)

This is the car that this shop washed for me. There are these marks on the engine cover. I just bought a new car. This kind of hotel is not responsible for washing it for me. I really don’t want to go there. It’s really unlucky.

For a hotel worth 300 yuan, with a score of 4.8, the towels and bath towels are shedding, and there are still hairs, how can guests use them? The bathroom is still wet, did the room just leave?

The room environment is okay, but the service is very poor, especially the security guard, whose attitude is extremely bad, and the front desk is unprofessional.

Stayed for four nights in total and the key card could not open the door three times. The first time we came back at around 4 o'clock in the morning and the room door couldn't be opened by swiping the room card. The next day the hotel upgraded the room and we were understanding. The next night it happened again that the room door couldn't be opened by swiping the room card. Then we asked the hotel manager to come over, right? I don’t know about the manager, but this lady changed the room card for us again and guaranteed that the room door would not open again. There was no compensation or other explanation this time. Then the room card failed to open the room door for the third time. It’s really amazing. I booked three times for four nights and couldn’t open the room door. After the third time, the hotel still didn’t have any solution and no relevant personnel came to explain the situation. Such a large hotel made three low-level errors in a row. Only after the first time the problem occurred. They gave us an excuse to upgrade the room type and did nothing in the subsequent two times. It is really bad. As a tourist city, Xi'an has such a hotel manager and it has lowered the overall level of Xi'an. I have complained to all major platforms and I will do the same. I uploaded this to help other friends traveling to Xi'an avoid this incompetent and extremely poor hotel.

The attitude of the front desk this time was really unfriendly. I checked in at around 12 o'clock on August 26th. I redeemed my points on the platform for a room upgrade. When I got to the front desk, I was told that there was no room upgrade available. I had to wait half an hour before I could move in, or I couldn't upgrade. The tone is very bad and the attitude is also very bad. This has happened before, but other staff members are very gentle and will actively help to verify the situation. I have always trusted Kunyi, but this experience is really bad. , there was a smell of smoke in the room as soon as I entered the door. This has never happened before. I hope it can be improved.

There is a strong fishy smell in the house. The water in the bathroom is blocked. After taking a shower, the bathroom is full of water. The staff came to deal with it and said that it could not be repaired. They changed the house. No one responded to it for a long time, so I called the front desk No replacement, it was still being repaired and launched at 12 o'clock in the middle of the night, really speechless

Already commented, don't want to comment for the second time

Let me start off by saying that I have probably never typed so many words to complain about a hotel. I booked this hotel because I saw it was highly rated on the Internet. And the price of the hotel is now more expensive than that of an old brand hotel like Wyndham. Thought it would be a good experience. The result is too disappointing. First of all, I must admit that the heating of this hotel is really good. It's too warm. You can sleep with the windows open. But the service was so disappointing. Dissatisfied with the first point! ! ! I booked a zero-pressure room. As a result, after entering the room, it was obvious that the mattress was not right, and there was no latex pillow with zero pressure. So I asked the front desk if I had the wrong room. I was not given a zero-pressure room. The front desk told me for sure. That's right, it's a zero-pressure room. I asked what is the understanding of our zero-pressure room? The answer is that the mattress is a combination of latex and springs. But no pillows only mattresses. I repeatedly checked the explanation of the zero-pressure room on the Internet. This subverts my understanding of zero-pressure rooms. But the hotel's understanding of zero-pressure rooms is different from mine, which is no problem. I don't have that much opinion, I just think it's a little bit worse. But this mattress has no latex at all because it is so hard. I took videos and pictures. You can take a look. If you leave, that's all. I think it might be like that. But it was a coincidence that the itinerary changed and things were not finished and we stayed for an extra day. It was very noisy at night and someone was doing team building next door. Upgraded me to a family room. Embarrassed after changing rooms. It's wrong for me to touch the bed. Open it and see that this is a zero-pressure slow-rebound latex mattress. I also took a video. The room I lived in before was not a zero pressure room at all. The room I confirmed with the front desk again and again turned out to be really not a zero-pressure room. I paid for a zero-pressure room! ! ! The second point I want to complain about is the service. Checked in on the first day because it was not a latex pillow. It turned out that the pillows in the room were very soft. Just call the front desk and ask if there is a latex pillow or a harder buckwheat pillow. The answer is buckwheat pillow. Ask if it can be provided. The reply said that it was too late and my aunt was off work. There is no way to take it. This is understandable. Because it was really too late, I really wanted to change it because I couldn't sleep well. So the next day I called and offered to change the buckwheat pillow. But maybe because the front desk changed shift. After the substitution, he insisted that there was no. The hotel only has one type of pillow. Two answers emerged. In desperation, I could only continue to sleep. On the third day, it was really uncomfortable and it was clearly stated on the first day. Reluctantly called. As a result, the front desk said yes and brought it over immediately. three days. There are three sayings, one will be and the other will not. I don't know how the service is trained. It feels so bad. Feel free to lie to deceive customers. The third point of complaint is integrity! ! ! ! . At around 17 o'clock on the third day of my stay, I was woken up by the guests staying next door because I was sleeping and resting in the room after I went out to do errands during the day. Because it was really loud and a bunch of people were yelling. So I called the front desk and said the neighbor was noisy. Please send someone over to coordinate with them to keep the voice down. I don't think this is too much to ask. Everyone who stays in the hotel will make this request to the hotel when they encounter this situation. After the front desk answered the phone, they agreed to send someone up to coordinate immediately. After about 30 minutes it was still loud and no service staff came up to coordinate. Or call their room. They didn't answer my phone call to explain why. It's just perfunctory. So on the second call I hit the front desk and asked why no one came to coordinate. The front desk replied that I was busy and hadn't gone yet. Is this a service attitude? I expressly inform. If no one is sent to coordinate, first of all, during the epidemic period, the community itself has regulations that prohibit many people from gathering. And yelling. And I have to call 110 to call the police. Soon two service staff came up to coordinate with me. Said that the staff of the hotel next door are doing team building! Can help me upgrade the room. Fruit was also presented. I am satisfied with this result. The attitude of the service staff is satisfactory, and the upgraded room is satisfactory. Fruit is also satisfactory. But I want to say. You are in the hospitality industry. During the epidemic, you can go to the room together to do team building. You know that group building is troublesome, don't you consider the feelings of the guests staying next door? You can coordinate with the guests in advance. Can the guests get away with it without complaining? In addition, your front desk doesn't know that you are in team building? You can coordinate with me when you call for the first time. Rather than sending someone to coordinate. The second call also said he was busy and didn't go. Isn't this just knowing that the matter is still deceiving the guests and then asking the manager to come up to coordinate? When the hotel came out, I also saw the hotel's publicity. To become Haidilao in the hotel industry. I don't know how good Haidilao is. But the service that lies to customers without integrity will definitely not be the service of Haidilao fourth point! ! ! afternoon tea. Really bad. I originally booked the hotel and said that the afternoon tea is very attractive. And there is also a sign at the door that afternoon tea is 38 yuan per person. It turned out to be very disappointing after entering. There is nothing in it. Several cheap plastic-wrapped biscuits were scattered here and there. Not even service staff. I went in and strolled around and ate a biscuit, but no one greeted me. If you want to have afternoon tea, please be careful. Every order comes with afternoon tea. As a result, when the time comes, a group of guests will come down for afternoon tea. Bonus points are all complained about. Or just want to make a free afternoon tea on the website, in fact, it is just to attract people to book a room. After the goal is set, it doesn't matter at all!

The location of the hotel is very good, the parking lot is on the ground, the self-driving is friendly, the hotel bed and pillows are very comfortable, it is almost the most comfortable living on our way, the staff are very caring and welcoming, the room is smart, it is the smart robot Xiaobai in the house It’s a bit silly, I always don’t understand, we teased him when we were fine, and then found that the next door was also teasing Xiaobai, everyone hahaha, the housekeeper is enthusiastic, thank Xiaojiao