Holiday Inn Express Xi'an High-Tech Zone Reviews

Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. Every morning, our chef team carefully prepares buffet breakfast with Chinese and Western dishes as well as local specialties from Xi'an, providing balanced nutrition and energy for your day. We are honored that you have praised our staff's service, and we will definitely share your compliments with them, especially the staff member you mentioned. We look forward to welcoming you back to our hotel on your next visit to Xi'an. IHG Social Listening Team

Response from Property: Dear Guest, Thank you for taking the time out of your busy schedule to share this valuable review with us. Our hotel advocates for a simple and intelligent travel experience, providing guests with comfortable and clean rooms, and nutritious and delicious breakfasts in the morning. We want to energize you so that you can start your new journey in the best possible condition. We look forward to your next stay with us and hope to provide you with a more satisfying experience. IHG Social Listening Team

Response from Property: Dear guest,Thank you very much for the comments you shared. I am pleased to hear you enjoyed your stay with us. We work hard to make our guests happy and appreciate your feedback! Also, we do make sure that we have the best locations.We hope to see you back with us again soon. IHG Social Listening Team

Response from Property: Dear guest,Thank you so much for taking time out of your day to give us a fantastic review and for giving us a perfect score.We work hard to make our guests happy and appreciate your feedback! Also, we do make sure that we have the best locations.We hope to have you back with us again. IHG Social Listening Team

Response from Property: Dear guest, thank you for staying at Holiday Inn Express Xi'an High-tech Zone during your trip. Xi'an has been experiencing a lot of cloudy and rainy weather recently, and the weather is hotter after sunny days. Some rooms may experience a return of moisture. When the air conditioner is turned on and the room temperature drops, the feeling of humidity will be alleviated. We will strengthen our handling of similar situations in the future. Our guest rooms use hollow double-layer soundproof glass, special thickened solid wood doors, soundproof door seals and other measures to isolate noise. The effect is not up to your expectations. Xiaozhi is deeply sorry and is gradually repairing it. Xiaozhi sincerely recommends that if you are a light sleeper or feel that the surrounding environment affects your sleep, please inform us in time and Xiaozhi will try to arrange a quieter room according to the room status. We sincerely look forward to your stay again. May all your wishes come true. Holiday Inn Express Guest Care Team

Response from Property: Dear distinguished guest, thank you very much for choosing Xiaozhi to accompany you on your trip to Xi'an. Xiaozhi will conduct a comprehensive investigation on the bathroom noise problem you reported. Xiaozhi also sincerely recommends that no matter what problems you encounter during your stay, you are welcome to communicate with us candidly at any time, and we will do our best to improve and solve them. During the Spring Festival, Xi'an welcomed "700 million" enthusiastic tourists. The number of diners increased sharply during the peak breakfast period, which affected your breakfast experience. Xiaozhi sincerely apologizes to you. In the future, we will strengthen order management in the restaurant and make full preparations to help guests dine in an orderly manner. Xiaozhi is really sorry and regretful that we were unable to show you the quality we deserve this time. We hope that we will have the opportunity to receive your patronage again and give us a chance to make amends. I wish your family happiness and happiness. Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for staying at Holiday Inn Express Xi'an High-tech Zone during your trip. We are very sorry that the room size and price/performance ratio did not meet your ideal requirements. Although the guest rooms are not as spacious as you expected, they have all the necessary supporting facilities to meet the guests' needs for a simple, efficient, comfortable and worry-free stay. Our hotel's prices are in line with other hotels of the same type in the area. In addition, the hotel is located in the core of the High-tech Zone, adjacent to the High-tech Zone Management Committee and Pico Convention and Exhibition Center. It is only about 200 meters away from Exit C of Zhangbasi Road Station of Metro Line 6. It is adjacent to the Korean Food City and is right next to it. The airport bus stop is close to the entrance and exit of Xi'an Ring Expressway. With such a superior geographical location and the value-added services provided, Xiaozhi thinks it is worth the money. If you book in advance after confirming your itinerary, you can enjoy more discounts. Xiaozhi will work hard to innovate services and sincerely look forward to your stay again. May all your wishes come true. Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for choosing Xiaozhi as your support for your trip to Xi'an. Xiaozhi sincerely apologizes for failing to bring you a wonderful experience during your stay. During holidays, the hotel occupancy rate is high, and the elevator usage rate is high during peak periods, so it may be slower. Xiaozhi has fed back your opinions to the relevant departments and actively discussed reasonable solutions to make it easier for guests to travel. Our guest rooms use hollow double-layer soundproof glass, special thickened solid wood doors, soundproof door seals and other measures to isolate noise. The effect is not as good as your expectation. Xiaozhi apologizes again. When you check in next time, if you are a light sleeper or the surrounding environment affects your sleep, please inform us in time and Xiaozhi can try to arrange the room to a quieter location for you according to the room status. Xiaozhi provides free parking for staying guests. If you have difficulty parking, you can call the front desk and Xiaozhi will try its best to coordinate for you. Xiaozhi’s warm reminder is that if you book in advance after confirming your itinerary, you can enjoy more discounts. Xiaozhi will check and fill in the gaps, work hard to improve the details, and sincerely invite you to come again. May you always smile. Holiday Inn Express Guest Care Team