Guest User
February 25, 2024
I forgot to take a photo. This hotel is super, super bad. It has such a high rating. I wouldn’t believe it if it wasn’t a good one! I stayed in room 1804. First of all, there was a metal cabinet next to the balcony in the room. It should be locked inside the water pipes. Every few minutes there will be a super loud noise, the same as the sound of a big truck passing by! There is no way to rest! Second, the mattress in the room sank in! This should be the most important! It collapsed in! I called the front desk. The front desk had a very bad attitude. They first asked if they were staying, and then told me to wait and they would change rooms if there was one. However, their attitude was very bad. At that time, I had already checked in with Ctrip, and there was no way to cancel it. I couldn't get through Ctrip's customer service phone number, so I just made do with it. I didn't sleep all night, and the next day, my waist hurt so much! This is the worst hotel I have ever stayed in, and it has such a high rating! It’s incredible!
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