Ibis Hotel (Xi'anDaming Palace West Subway Station)

Ibis Hotel (Xi'anDaming Palace West Subway Station) Reviews

Ibis Hotel (Xi'anDaming Palace West Subway Station)

No. 111-1 Weiyang Road, Weiyang District, Xi'an, Shaanxi, ChinaView Hotel Details
Ibis Hotel (Xi'anDaming Palace West Subway Station)
Ibis Hotel (Xi'anDaming Palace West Subway Station)Ibis Hotel (Xi'anDaming Palace West Subway Station)Ibis Hotel (Xi'anDaming Palace West Subway Station)
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Ibis Hotel (Xi'anDaming Palace West Subway Station) Guest Reviews

4.8/5
Excellent
892 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(892)
Positive reviews(883)
Reviews with photos/video(126)
Delicious breakfast(81)
Easy to get around(61)
Friendly front desk staff(55)
Large rooms(43)
Close to metro(31)
Convenient parking(30)
Delicious buffet(4)
Negative reviews(9)
blueyoshi78
Family Room
Stayed in Aug 2024
Family
5 review
4.7/5
Amazing
Posted on Aug 27, 2024
Good price, good location and good room. A noticeable negative is that the bathroom door and shower door are semi transparent. Not much privacy for the person in the washroom/shower.
6/13
Response from Property: Dear customer, thank you for staying at Xiaosi. We are sorry to learn that you are not satisfied with our service. Regarding the drawbacks you mentioned, we sincerely invite you to call the convenient number at the front desk or contact the lobby manager to tell us the specific details so that we can improve. Thank you again for choosing to stay at Xiaosi. I hope this experience will not affect your mood and look forward to your visit again.
Anonymous User
Family Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 13, 2024
There are a few Ibis in Xian. I choose Ibis Daminggong due to impressive reviews and our stay was truly enjoyable. The customer service at Ibis Daminggong is truly exceptional. The staff went above and beyond to ensure their customer’s stay was comfortable and enjoyable. There was once we were late to pick up our washed laundry and the staff even helped us fold our clothes! Ibis Daminggong breakfast offers a wide array of delicious food, such as milk, coffee, fruits, desserts, cold dish, hot dish and even ShaanXi Chinese Hamburger. We enjoyed the breakfast so much! We have stayed in Ibis China, Europe, Australia, New Zealand and this is the best Ibis we have stayed in so far! We truly enjoyed our stay in Ibis Daminggong. Will definitely stay in Ibis Daminggong if come to Xi’an again.
Response from Property: It is our greatest honor to receive your recognition, and it also gives us great motivation. We look forward to your visit again and wish you a happy life.
Anonymous User
Queen Room
Stayed in May 2024
Solo travelers
7 review
4.2/5
Very Good
Posted on May 20, 2024
Room was very nice and clean. Breakfast was also good, buffet style.
Response from Property: It is our greatest honor to receive your recognition, and it also gives us great motivation. We look forward to your visit again and wish you a happy life.
Guest User
Queen Room
Stayed in Sep 2024
Family
14 review
4.5/5
Great
Posted on Sep 10, 2024
The hotel far from subway the area do not have much restarant. The room can't keep the noisy you we hear anything from next door.
Response from Property: First of all, on behalf of the hotel, I would like to express my deepest apologies to you. We are very sorry to learn that you were not satisfied with your experience during your stay. We have carefully investigated and reflected on the issues you mentioned. Indeed, this is our mistake, and we are well aware that such service conditions cannot satisfy you. We are deeply sorry for the inconvenience and trouble caused to you. We have begun to make improvements, including strengthening employee training, optimizing service processes, and improving the maintenance and management of facilities and equipment. Our goal is always to ensure that every guest feels at home in the hotel and enjoys high-quality services. Your feedback is very important to us. It is the driving force and source for us to improve the quality of our service. We sincerely thank you for taking the time to tell us how you feel. We attach great importance to your opinions and suggestions and will do our best to improve. If you are willing, we very much hope to have the opportunity to serve you again and let you see our efforts to improve.
Guest User
Guestroom (2 Beds)
Stayed in Sep 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Sep 13, 2024
Very nice place to stay at the price range. And the representatives were so eager to help. I enjoyed very much.
Waiguoren
Family Room
Stayed in Feb 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Mar 6, 2024
I would recommend this spot to anyone arriving late from the north train station. The breakfast exceeded my expectations and the staff are attentive and friendly. Very soft beds and clean rooms 👍🏻
Response from Property: It is our greatest honor to receive your recognition, and it also gives us great motivation. We look forward to your visit again and wish you a happy life.
Olsen
Superior Double Room
Stayed in Aug 2024
Couples
10 review
5.0/5
Outstanding
Posted on Sep 1, 2024
This is an excellent place to stay, our apt was being painted so we needed a place for a week, the hotel staff allowed us to checkin early and were so helpful throughout our stay, would definitely stay again.
Jenjen
Superior Double Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Clean, relaxing,close to the mall.
Belalcazar Silva
Family Room
Stayed in Apr 2024
Family
6 review
4.5/5
Great
Posted on May 24, 2024
Extremely clean, odourless room, very good coffee available at the lobby, and helpful and polite staff, made our stay very enjoyable!
Guest User
Queen Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 25, 2024
was an unforgettable experience. From the moment I checked in, the staff went above and beyond to ensure my comfort and satisfaction. The room was impeccably clean and tastefully decorated, with a balcony overlooking the stunning sunset views. I particularly enjoyed lounging by the infinity pool, sipping cocktails from the poolside bar. The resort's attention to detail and commitment to guest satisfaction truly made my stay memorable, and I can't wait to return for another relaxing getaway."
Response from Property: Dear guests, thank you for your support. We will continue to work hard and look forward to your next visit.
Guest User
Family Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on May 14, 2024
It's a hotel you can find anywhere in the world, but it was very comfortable. The room was clean, there was a free washer and dryer, and breakfast was included (it was just as tasty). They also looked after my luggage, and it was easy to order Uber Eats.
Response from Property: It is our greatest honor to receive your recognition, and it also gives us great motivation. We look forward to your visit again and wish you a happy life.
Swee369
Queen Room
Stayed in Oct 2023
Solo travelers
36 review
2.5/5
Posted on Oct 17, 2023
I was planning to stay for 3 nights but left immediately the next morning. I couldn’t bear to stay one more second in that room. Firstly, the room has a really bad odor. I thought it was just my room, but then I was told most of the rooms have that odor due to the material they used in the room. To me, the smell is excruciating. Secondly, my room window faces the south, hence it’s getting morning and afternoon sun (it was really sunny). I turned on the AC, but there was no cold air. In the morning at 9 a.m., the temperature was 28 °C (as shown here), and it was very uncomfortable the whole night. They told me they have shut off the AC main unit preparing for the cold season, so I guess those who stay in the rooms with the sun shining through would just have to bear the uncomfortable, warm stuffiness of the rooms. Lastly, the gym is opened very late in the morning, at 10 a.m. (just because they have breakfast on the same floor; the logic didn’t make sense to me)! I have traveled in Asia for almost two years, and this is the first hotel I have encountered where the gym opened so late in the morning. Basically, it’s a bad decision to pick this hotel. I trusted the brand; guess I was wrong. I will definitely think twice before I choose “ibis” again.
Response from Property: The sun is warm and the years are quiet. Thank you very much for your valuable suggestions. Xiaosi will definitely strengthen rectification. Xiaosi is here to wait for your next arrival and spend the wonderful moments of your journey with you.
Wai Tien
Queen Room
Stayed in Apr 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 10, 2024
A very clean room and near to the metro station. Staffs are friendly to the customer. Recommended to book this hotel.
Response from Property: Dear guests,thank you very much for your recognition of the geographical location and service support of our hotel sisi must not have done well enough to get your five-star praise,We are very sorry We will continue to improve We hope to strive to provide We hope to strive to provide you with a better accommodation experience when you stay next time Welcome to visit Xi'an next time~
Joe1992
Family Room
Stayed in Jan 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Jan 22, 2024
The hotel was very comfortable and very clean .the Front desk was very nice .I had an amazing time staying there
Response from Property: It is our greatest honor to receive your recognition, and it also gives us great motivation. We look forward to your visit again and wish you a happy life.
g1121
Family Room
Stayed in Oct 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Great hotel, near the metro and has free laundry
Response from Property: Thank you for falling in love with Xiaosi at first sight! Good products speak for themselves. Good hygiene is the bottom line requirement of the owner for Xiaosi. Your recognition and praise will make Xiaosi get sweet treats from the owner. I look forward to your visit again. I will repay with my better hygiene and service. You, hehe!