Ramada Plaza by Wyndham Xi'an South

The room is clean and sanitary, the floor-to-ceiling windows have a wide view, the room layout is also very comfortable, and the overall is very good! Manager Sun at the front desk recommended the aromatherapy check-in service, which feels very novel. When checking in, you can choose an aromatherapy according to your preferences. The room is always fragrant and the mood is very pleasant. This time I chose the gardenia scent and plan to experience Zen tea when I come again!

The hotel is in a good location, not far from the expressway exit and subway entrance. The lighting in the hotel lobby is quite special. I especially want to praise Manager Zhao who checked me in at the front desk. His warm and welcoming reception left a deep impression on me. After Manager Zhao learned that a friend was staying in the hotel, he added WeChat to ensure convenient service. If any problems occurred during the friend's stay, the person who made the reservation could be contacted directly without disturbing the guests. The service was considerate and humane. When checking out, I received the invoice QR code directly, which saved the trouble of communicating with the hotel again about the invoice. I like Manager Zhao of the hotel for his excellent service!

Xiao Xue from the front office is very polite. He called in advance to inquire about the arrival time and sent small gifts and children's toiletries to the room in advance. It is very good and worth recommending. The hotel is in a good location, close to Vientiane City and the Natural History Museum. It is not far from the Never Sleep City and Shaanxi Museum.

From booking to check-out, this trip to Xi'an was completely sublimated by the ultimate service of Ramada Plaza Xi'an Imperial Garden! Not only did I appreciate the shock of the Terracotta Warriors, but I also felt the warmth of my family. It is no exaggeration to say that I was very satisfied with the hotel stay. The hotel room attendant was very surprised by the birthday arrangement: because I was celebrating my birthday with my child, I contacted the hotel housekeeper in advance to communicate the needs. The hotel also had a lot of advances and retreats that day, but it was always responsive. After arranging it, the housekeeper communicated the room arrangement in advance. As soon as I opened the door, there were balloons on the floor, and towels were used to fold cute elephants and cakes on the bed. What was even more touching was that the housekeeper Rose Sun Wenjing also prepared a panda gift, and was very surprised to send a small cake. She communicated the time of sending the room in advance and took the initiative to sing birthday songs for the children. I thought it was just the housekeeper, but I didn't expect the hotel front office manager and other colleagues to sing birthday songs. I felt that the hotel valued the guests. During the three-day stay, the butler was very friendly and enthusiastic, and answered all my questions. The best thing was that he helped me to check out late on the day of departure. It was really great. I happened to go to the Shaanxi History Museum in the morning, and I came back just in time. This trip to Xi'an was perfect.