Ramada Plaza by Wyndham Xi'an South

Booked for a friend, checked out today and all said they were very satisfied with their stay, especially mentioning that the pillows were very comfortable. The hotel also has a butler who added WeChat, whose name should be Xiao Sun. If you need anything, the butler will reply quickly and deliver it to the room. Check-out also arranged a late check-out in advance, and the invoice was issued in advance. They responded to any request. The other hotel staff were also very polite and greeted each other when they met. We went to the Mixc and the Tree of Life in the evening, and it was good for taking pictures.

The hotel is in a good location, not far from the expressway exit and subway entrance. The lighting in the hotel lobby is quite special. I especially want to praise Manager Zhao who checked me in at the front desk. His warm and welcoming reception left a deep impression on me. After Manager Zhao learned that a friend was staying in the hotel, he added WeChat to ensure convenient service. If any problems occurred during the friend's stay, the person who made the reservation could be contacted directly without disturbing the guests. The service was considerate and humane. When checking out, I received the invoice QR code directly, which saved the trouble of communicating with the hotel again about the invoice. I like Manager Zhao of the hotel for his excellent service!

From booking to check-out, this trip to Xi'an was completely sublimated by the ultimate service of Ramada Plaza Xi'an Imperial Garden! Not only did I appreciate the shock of the Terracotta Warriors, but I also felt the warmth of my family. It is no exaggeration to say that I was very satisfied with the hotel stay. The hotel room attendant was very surprised by the birthday arrangement: because I was celebrating my birthday with my child, I contacted the hotel housekeeper in advance to communicate the needs. The hotel also had a lot of advances and retreats that day, but it was always responsive. After arranging it, the housekeeper communicated the room arrangement in advance. As soon as I opened the door, there were balloons on the floor, and towels were used to fold cute elephants and cakes on the bed. What was even more touching was that the housekeeper Rose Sun Wenjing also prepared a panda gift, and was very surprised to send a small cake. She communicated the time of sending the room in advance and took the initiative to sing birthday songs for the children. I thought it was just the housekeeper, but I didn't expect the hotel front office manager and other colleagues to sing birthday songs. I felt that the hotel valued the guests. During the three-day stay, the butler was very friendly and enthusiastic, and answered all my questions. The best thing was that he helped me to check out late on the day of departure. It was really great. I happened to go to the Shaanxi History Museum in the morning, and I came back just in time. This trip to Xi'an was perfect.

Overall, the hotel has a good price/performance ratio. The rooms are spacious, comfortable, clean and hygienic. Manager Zhao at the front desk added a lot of warmth to my journey with his professional and enthusiastic service. From the detailed communication before check-in to the thoughtful arrangements upon arrival, he always responded to my needs with efficient work efficiency and a sincere smile. He even took the initiative to coordinate resources after learning that I had special needs to ensure that the problem was solved satisfactorily. Whether it was the quick response late at night or the patient answers at any time, it made me feel very caring. This service attitude that goes beyond expectations has undoubtedly won the trust and goodwill of customers for your hotel. I will definitely choose this hotel again and am willing to recommend it to my friends!