Ibis Hotel

The hotel said that the renovation was from 2pm to 8pm, but in fact it was done from morning to night. I called the front desk and they said they had a renovation permit and that it had nothing to do with the hotel. It was good enough for us to stay on the sixth floor because the eighth floor was being renovated. The seventh floor was even noisier. I went to the front desk to apply for a renewal. Without informing me, they issued me a hotel membership card, a silver card for 49 yuan, saying that it was cheaper to book a room. It was only 2 yuan cheaper when compared with Ctrip. I said I would not apply for it, but who knew it would be so troublesome. To refund the card, they first asked me to go upstairs to get my ID card, and then told me that I couldn’t refund it at that time. I had to take a photo and send an email. I asked several times before they said it would take 1 week to refund it. I confirmed several times whether I could book a room on the APP now. Would it affect the refund? She told me that it would not affect it. Today, I asked about the renovation and they told me that the silver card could not be refunded because I used the discount... I have never seen such a bad hotel service. I stayed for two or three days and had to go 4-5 times. I couldn’t rest in the room. My child broke his leg and went to the Red Cross Hospital next door for treatment. He was in a bad mood due to the injury. This hotel is too bad. It’s not the hardware that’s bad, but the people and service.

The hotel is located in a quiet place in a busy city, very close to the Ming City Wall, and the subway station is also very convenient. Opposite is Zhongmao Plaza, Wangfujing Department Store, Xi'an SKP, and it is very convenient for eating. The front desk lady is also very enthusiastic! The lemon mint water in the hotel lobby is perfect for summer. I will drink several cups when I go in and out. It is especially refreshing. I will continue to stay here next time!

1. Someone knocked on the door in the middle of the night. The room card does not have a floor partition. If the guest or the delivery man went to the wrong place, he would be disturbed by knocking on the door in the middle of the night. 2. The bathroom smelled bad, and it smelled like feces. It was very smelly. 3. The room was very small. I booked a superior king-size bed room. After putting the suitcase between the end of the bed and the TV cabinet, I could not walk. I had to step over it. . I booked a superior king-size bed room for three nights on Qunar and Ctrip. It was the smallest and worst room I have ever stayed in. How small is it? There is a suitcase between the bed and the TV cabinet. Don't even think about walking over there. . On the second night, after my child and I fell asleep, someone knocked on the door. I was so scared that I forgot to call the police at that time. I didn't want to disturb the child's sleep, so I sent a WeChat message to the front desk. The front desk replied that it was a guest for a while and a delivery man for a while. Because I was alone with the child, I was very scared and forgot to call the police. I just sent a WeChat message to the front desk to ask them to come up and see. After the shock, I was disgusted by the stench of the bathroom. That was the stench of feces in the room. I was worried that it would affect the children's sleep, so I didn't change the room at that time. The hotel did not solve any problems, and I regretted not calling 12315 to complain at that time. The next day I asked to change rooms. The room was a little bigger than the previous two nights. At least I didn't have to step over the suitcase. 4. The carpets in the elevator and corridors smelled very moldy. When I first arrived at the hotel, the carpets in the elevator and the corridor outside the room smelled very moldy, and the children covered their noses. I put my luggage down and went downstairs to tell the front desk. The front desk said perfunctorily that it was the smell of disinfectant. When I activated the room card the next day, the front desk asked me to give a five-point praise on Ctrip. I said that the carpet smelled very moldy. At this time, I was very responsible and said that it would be cleaned in the next two days. In short, it was the worst hotel I stayed in, no one. I will attach a screenshot of the WeChat record between me and the front desk. I can't attach proof of the stench, but I was really disgusted. I have hardly reviewed the hotel I stayed in, and even if the front desk asked me to review it, I would give it a full five points. I can't even give this one point, it's too bad.

The stay was quite satisfactory, the service attitude was very good, the location was also good, close to Yongningmen and Nanshaomen subway stations, not far from the city wall, the room was cleaned once a day. I will stay here again when I come back.

The room I booked for my child's high school entrance exam was very close to No. 6 Middle School. It was cleaned up quickly that morning, so the child's lunch break was not delayed. The staff had a very good service attitude, and the front desk even prepared special gifts for the high school entrance exam!