Golden Sha International Hotel

Golden Sha International Hotel Reviews

Golden Sha International Hotel

No.65 Chang'an Middle Road, Yanta District, Xi'an, Shaanxi, 710061, ChinaView Hotel Details
Golden Sha International Hotel
Golden Sha International HotelGolden Sha International HotelGolden Sha International Hotel
Check available rooms for your travel dates
We Price Match
1 night

Golden Sha International Hotel Guest Reviews

4.2/5
2943 review
Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.2
Filter by:
Sort by:
All reviews(2943)
Positive reviews(2659)
Reviews with photos/video(354)
Large rooms(293)
Easy to get around(282)
Friendly front desk staff(170)
Elevator was OK(146)
Convenient for shopping(98)
Close to metro(90)
Delicious breakfast(55)
Luggage delivery service(22)
Negative reviews(284)
The Adventurer number 15
Elegant Single Room
Stayed in Jul 2024
Couples
11 review
3.2/5
Posted on Aug 11, 2024
I recently stayed at the Golden Sha International Hotel, and my experience was mixed. The location is decent, being about 2 km from the Big Wild Goose Pagoda, but the amenities were lacking. The room was quite dusty, which affected the overall cleanliness. While the service was good, it fell short of being excellent. Some toiletries and miscellaneous items were available in the room, but it was disappointing to find out that I had to purchase them separately. Overall, the hotel could use some improvements, especially in cleanliness and amenities.
Guest User
Executive Room (2 Beds)
Stayed in Apr 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Jun 5, 2024
Goooood
Response from Property: Dear guest, thank you very much for choosing to stay at Jinsha International Hotel. Thank you for your choice and giving us the opportunity to serve. Your affirmation and support give us endless motivation. We will use patience to reach our original intention and bring the best service to more families who need us. We look forward to your visit again!
Guest User
Elegant Single Room
Stayed in Aug 2022
Family
58 review
4.0/5
Very Good
Posted on Oct 13, 2022
OK OK OK
Fengjingfengshou
Elegant Standard Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Facilities: Very good Hygiene: Very clean Service: Very considerate Environment: Very elegant 12% discount on food and beverages (excluding seafood, drinks): Very delicious
Original TextTranslated by Google
Guest User
Executive Room (2 Beds)
Stayed in Sep 2024
Family
7 review
4.5/5
Great
Posted on Oct 1, 2024
The location advantage is obvious. It is a very good choice for accommodation when visiting Shaanxi History Museum. It is close and convenient, the food and accommodation are pleasant, and the supporting facilities are relatively suitable. It is worth choosing!
Original TextTranslated by Google
Guest User
Executive Single Room
Stayed in Sep 2024
Couples
10 review
3.0/5
Posted on Sep 19, 2024
Facilities: Large but old Hygiene: The toilet and sewer in the bathroom smells terrible and uncomfortable Environment: Average Service: Average I can only say that the price is acceptable in this area. The sewer in the bathroom really needs to be improved. The large room is an advantage.
Original TextTranslated by Google
Response from Property: Dear guests! Hello: Thank you very much for staying at Xi'an Jinsha International Hotel. Thank you for taking the time to review and make suggestions. If you have any questions during your stay, you can contact the staff to handle it for you. We will serve every guest well and let you You have a satisfactory check-in experience. We have reported the issues you have reported to the relevant departments for upgrade and processing. We hope that we will welcome your next visit with satisfactory service. We apologize to you again and wish you a happy day!
Woshitiaoxiaotiao
Family Friendly Room
Stayed in Aug 2024
Family
1 review
3.8/5
Good
Posted on Aug 26, 2024
The location is very good, and it is convenient to travel. SEG is a few steps away. There are good restaurants and drinks around. Although the room is cleaned every day, there is dust on the bedside table, phone, and bedside.
Original TextTranslated by Google
Maidong001
Executive Single Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Facilities: The house is spacious and clean with no odor. The breakfast is delicious. Everything is good. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at Xi'an Jinsha International Hotel. Your support makes Xiaojin very happy. Xiaojin will also work hard to serve every customer and make every guest feel at home. I look forward to your visit again and wish you a happy life and all the best.
Guest User
Executive Single Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The accommodation experience and service attitude were both good. The child was very satisfied and said that when she gets older, she will take her to Xi'an for a trip and we will still live here.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your five-point praise. We have been committed to providing guests with satisfactory and surprising services. Serving you makes me happy. Every surprise and touch from you is the driving force for us to move forward. Thank you for typing the words slowly, giving us affirmation and support, and thank you for meeting you on the journey. The staff of Jinsha Hotel look forward to your visit again.
Guest User
Executive Single Room
Stayed in Jul 2024
Family
9 review
2.0/5
Posted on Jul 10, 2024
I'm too lazy to complain. It clearly stated that check-in was at 2 o'clock, and we booked two rooms. They told me that they could only get one room first. I said ok, and also explained that I was traveling with a one-year-old baby, so they asked for a quieter room. But they still gave me the room near the elevator. They didn't get the second room until 4 o'clock. As soon as I entered the room, there was a strong smell of cigarettes. There was cigarette ash around the toilet, and I didn't even take a picture of the sofa corner, it was all covered in cigarette ash. I even doubted whether you guys cleaned the room after waiting for so long!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at Jinsha International Hotel! Thank you for taking the time out of your busy schedule to leave us a review. We apologize again for not being able to bring you a satisfactory check-in experience this time. We have forwarded your feedback to the relevant departments for processing and look forward to a better encounter with you next time. We hope to give you a different surprise and experience every time! wish you a happy life
Guest User
Executive Room (2 Beds)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Very high-end, beautifully decorated, clean rooms, most importantly, convenient transportation, next to SEG, Force Field, Yintai City and other popular shopping and food paradises, convenient subway station, one stop to Big Wild Goose Pagoda, Datang Everbright City, the bell tower is also very convenient, very good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at Jinsha International Hotel! Thank you for taking the time out of your busy schedule to give us a thumbs up. I am very happy to receive your recognition and look forward to meeting you better next time. I hope every time will give you a different surprise and experience! I wish you a happy life!
Guest User
Executive Room (2 Beds)
Stayed in Jun 2024
Family
7 review
1.0/5
Posted on Jun 29, 2024
The feeling is really bad. It is the worst place in the whole journey. Bad review. First of all, the check-in is very slow. I was the fifth one in line. I waited for an hour. It took 20 minutes to check in each guest. My waist and legs were sore from standing. It was longer than the queue time at any scenic spot in Xi'an in recent days. And all the service staff had cold faces. Secondly, the waiting time for the elevator was long. The room was not soundproof at night. The elevator was loud. Half of the hole of the bathroom umbrella was blocked, the water flow was small, and the hotel facilities were old. There were paid toiletries on the left side of the sink, and there was no detailed price tag, which caused the child to accidentally open it, adding extra fees. I wanted to complain, but the waiter had an indifferent attitude and told me that you have the right to complain. His words were particularly choking.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at Jinsha International Hotel! We are very sorry that we were unable to bring you a satisfactory stay experience this time. Regarding the slow check-in problem you reported, we will definitely strengthen the business skills training of our employees and the enthusiasm of our service to give you an efficient stay experience. Regarding the room facilities and equipment you reported, we will upgrade and renovate them. If you have any questions during your stay, you can contact the front desk staff as soon as possible. Finally, we have obvious reminders for the room consumables you reported, and the charged items are all labeled with price tags. We will definitely see our shortcomings and make improvements as soon as possible. I hope you can give us a chance and have a different experience during your next stay. I wish you a happy life and all the best.
Guest User
Executive Room (2 Beds)
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The location is in Xiaozhai business district, which is very convenient for eating and traveling. The room is large and a bit old, but the hygiene is good. It is also very quiet at night, the service is good, and the check-in is fast.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Jinsha International Hotel. It is our greatest honor to receive your recognition, which also gives us great motivation. Your every choice is our great honor, and your consistent support for us makes us feel very happy. Looking forward to meeting you again
Guest User
Elegant Single Room
Stayed in Jun 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Jun 20, 2024
The hotel is next to Xiaozhai subway station, and the transportation is very convenient. Although it is in the downtown area, the room is very warm and quiet. The tired body got a good rest.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at Jinsha International Hotel! Xiaojin is located in the prosperous business district of Xi'an City, with transportation in all directions. No matter where you go, it is very fast. It is Xiaojin's basic creed to provide you with the ultimate service. It is very sweet to think about your compliments. I wish you a happy life!
Guest User
Executive Room (2 Beds)
Stayed in Jun 2024
Family
2 review
1.0/5
Posted on Jun 20, 2024
The service was terrible. The reception efficiency was extremely low and the answers were irrelevant. When checking in, we were told that breakfast was included. The next day, when we took the room card to eat, we were told that breakfast was not included. It was very embarrassing. We also had to check the phone on site to confirm whether breakfast was included. Forget it. The room facilities are old and the equipment is in tatters. Not to mention the hygiene. The picture below is just a casual shot. It is not recommended to bring children to stay. It is too unclean. After paying for the room, you have to go to book the room yourself, and you have to add 30 yuan per room, and there is no breakfast. In addition to free parking, there is no other reason to recommend it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Jinsha International Hotel. We are very sorry that you did not have a satisfactory stay experience this time. The problem you reported was because you purchased a pre-sale voucher on your mobile phone, which requires additional charges in some periods. The pre-sale voucher does not include breakfast. We will also strengthen the business skills training of employees. We have already reported to the relevant departments for upgrade processing. We apologize to you again and hope to bring you a different stay experience next time. Finally, I wish you a happy life!