Xi'an Zhonglou Huimin Street UrCove by Hyatt Hotel

Highly recommend this new hotel, UrCove Xi'An (aka Yifu) near the Bell Tower (walkable). Immaculate, tidy and all the staff is very friendly. The location is excellent. It is close to the Bell Tower, Hulin Street, and other places on foot. The subway or taxi is very convenient no matter where you go. But when you are tired you can also ride Xian's version of a tuktuk which is an experience on it's own. The hotel is well designed from the lobby space to the foyer of our floor and the room we stayed in. The room is clean, spacious, bright, and the mattress, quilt, pillow are very comfortable and soft. The bathroom is dry and wet separated. Toilet is the fancy ones with warm seat and bidet. (See photos, kids got very excited so sheets are a bit messed up) Great service, warm and considerate. The staff at the front desk are friendly and helpful. We recieved a thoughtful welcome fruit platter upon check in. We also had the buffet breakfast which had a nice spread of choices. Was a pleasant and enjoyable stay.

Easy to get around. Bright rooms. Comfy bed and pillows. But please not to have cleaning ladies come into rooms when the "do not disturb" signage is hung on the door. The semi open road-side wait area is lovely at chill at night.

We were very happy with our stay! The location matched perfectly with our itinerary, and the staff was sweet.

I was given a smaller room than the one I booked. Receptionist denied their mistake but eventually made it up with a small upgrade to my room. I booked with breakfast but was told there was no breakfast in my bookings. Again, she realized her mistake after checking. Room has strong smoke smell. I asked for places to tour in the city since it was my first night there, but she does not seemed to be bothered. Overall, very poor attitude and lacklustre service from the front desk. Breakfast was mediocre.

Had a great stay at this hotel. The location is very convenient, close to the bell tower and the Muslim quarter. The rooms are nice and modern and clean. The one issue I had (and I've had this at the urcove in Shanghai as well) is that the internet continuously disconnects and then requires you to log in with WeChat. The other two login methods don't work at all (phone number even though I have a Chinese one it didn't send a code and room nr + name kept saying it was incorrect). This is annoying and takes away from an otherwise excellent experience.

A very good hotel. Convenient location. Friendly staff which helps with everything from stay to trip planning.