UrCove by Hyatt Xi'an Great Tang All Day Mall

I booked a stay using a promotional voucher, which covered the room and included added benefits like midnight snacks, free coffee, and bar snacks. While the voucher made the stay affordable, I was surprised that some of these perks weren’t clearly communicated or easy to access. For instance, the midnight snacks and bar offerings weren’t highlighted during check-in, and I ended up not utilizing them fully—a missed opportunity to enjoy the package’s full value. I only used the airport transfer voucher. It was quite easy to pre-book the airport pickup. The hotel itself meets standard expectations: functional rooms, a decent breakfast, and a laundry service. However, the service felt a bit detached. Staff were polite but somewhat aloof (“very cool” in demeanor), offering minimal proactive assistance. A warmer approach or a quick rundown of included amenities during arrival would’ve made a difference. The lingering smoke smelt was a bit disappointing. The hotel was further from the metro station. Overall this hotel was a practical choice, there were a variety of food options for morning breakfast, we have a good stay here.

The family room was comfortable & clean for 3 persons with 1 queen size bed & 1 single bed. The plus for this hotel was complimentary airport pickup, even though we arrived passed mid-night.

Had a pleasant stay for a nine days in a Hotel. Breakfast station is one of the best I saw in Xi'an Great location, close to MixC shopping mall. Clean and spacious room and an excellent service. People at the hotel are really warm and helpful, especially Iris who made us feel like we are at home. We'll definitely recommend it to our friends and family.

Good service, clean, courteous and helpful staff.