Novotel Xi'an Daming Palace

The hotel room facilities and location are very good, clean and sanitary. Longshou Night Market is just downstairs, with a lot of delicious food. The hotel service is warm and meticulous. Whether it is a business trip, a couple's trip or a family trip, it is a good choice. My favorite hotel of the year, no one else, highly recommended

The location is very good. It takes less than two minutes to see the hotel from the subway station. The hotel lobby is on the 8th floor. It is very good to store luggage for two days after check-out. However, the software and hardware of the room are not good enough. If you want a good location, choose this place. Later, I stayed at the Bell Tower Station in Xi'an, which was not as good as this one

The hotel's toothbrush is average, the feel is poor, and the toothpaste is also anti-human design. It is recommended to pay attention. The hotel has high floors and windows can be opened. I am not sure if I have signed a disclaimer. The toilet in the hotel bathroom is separate and has no door, which is inconvenient. The hotel does not have Tesla destination charging, only super charging. I hope the hotel can verify and modify the information. I asked the hotel front desk again before, and it was unclear whether the hotel had trained the most basic information about the hotel facilities the day before yesterday. The hotel's parking lot is in the mall, but there is an exit close to the hotel elevator on the negative second floor, but on the afternoon of the 19th, two fire equipment blocked the road indicated by the arrow. At a glance, there are many parking spaces. The security guard did not allow parking and mandatory requirements to go to B3. I emphasized that I was staying in the hotel and needed to use Tesla destination charging. I called the front desk and the front desk told me that B3 could be parked. "But B3 only has super charging and no Tesla destination charging." Go around B3 to the elevator to the first floor of the mall and walk out to find the hotel gate and go to the eighth floor to check in. It is no exaggeration that people with no sense of direction will take longer to find than me. When checking in, I asked why there was no destination to charge, and they hesitated... I gave them a step and asked them to verify it, and then they replied that they would verify and follow up. I asked about the parking space and how to get the car in the most convenient way. The reply was no way, sorry, and no name. I need to go around, teach me how to go around, but no one can understand such a complicated route. There is no attitude of solution, the parking space is rented, there is no way. This matter should not be replied that the parking space is rented and there is no way, the security guard is the mall and there is no way, such cheap and helpless words are said, how is this training, training, training, training? The hotel called me in the afternoon of the same day, but I didn’t answer it. I don’t know if it is to solve the problem. I don’t know about this, but I am more optimistic. I went out at 2 am the next day. The phone reported the license plate the day before yesterday and asked if there was a handover note for my room because I called in the afternoon. The reply was no. If this problem is taken seriously in the afternoon, why is there no handover. How is this training? On the morning of the 20th, when I checked out, a brother named E at the front desk had a very good attitude and asked me if I was satisfied. I replied that there was a small episode. He apologized and comforted me first, and then asked me what the problem was. I didn't have time to reply on the spot. But the attitude he expressed directly on WeChat gave a solution. I didn't accept it, but his attitude is worthy of praise! "And this five-star is given based on the brother's request." This way of solving problems is worth learning. There was no concierge or security in the hotel, and there was only one person in the lobby at night. The hotel will put water on the table at the exit of the floor. You can take as much as you want to drink. Good reviews. The hotel hair dryer is good. The hotel has a separate air purifier, good reviews. The hotel is good overall, and the check-in experience is good. After all, it is a hotel in 2024. The room is also new and the supporting facilities are OK, but the price is here, but it is indeed not rated as a five-star standard.