Hampton by Hilton Xi‘an South Gate City Wall Reviews

Response from Property: Hello dear guest, thank you for choosing Hampton by Hilton Xi'an South Gate Ancient City Wall to stay and review us, unfortunately I can't get your full praise, but Huan Xiaopeng will continue to work hard! Your full praise is the source of Huan Xiaopeng's strength, and the next time Huan Xiaopeng will definitely win five points of praise from the guest officer! Looking forward to your next stay! Realize Xiaopeng's dream of 5 points of praise~!

Response from Property: 親愛的客官您好，首先感謝您對我們的點評，可能歡小朋做的還不夠好，沒能得到您的五分好評，不過歡小朋會繼續努力地！客官滿滿的滿意就是歡小朋的滿滿的力量源泉，下一次歡小朋一定會贏得客官的五分好評噠！期待您的下次入住實現小朋的5分好評夢~！——要努力加油的歡小朋

Response from Property: Thank you very much for your five-star praise, Hampton by Hilton Hotel Huan Xiao Peng has been deeply impressed by the objective style, thank you for revealing between the lines the recognition of the family and Xiao Peng service, can win your love, Xiao Peng knows that only with unremitting efforts, can do better. A favor, not far and near, precious in the heart, in this life to be a confidant, really happy, I wish to take care, everything goes well, I hope you come back often! ——Happy little friends

Response from Property: Thank you very much for choosing our hotel and giving us a review and praise. We will continue to work hard to live up to your positive comments, and we will definitely do better and better. It is our mission to provide better and better services for our guests. I wish you a happy life and look forward to seeing you again.

Response from Property: Huan Xiaopeng is very happy to see your comments! Thank you very much for your comments. It is our greatest happiness to bring you a satisfactory check-in experience. We will continue to work hard and do better and better. I hope your next visit can give you more surprises. Don't let us wait too long!

Response from Property: Thank you for choosing our hotel and your praise for us. We deeply regret that the non-smoking floor you mentioned did not meet your expectations. The hotel rooms are all no-smoking. Thank you for your question. In the later stage, we will definitely strengthen management, do a good job in the supervision and inspection of public areas, and strive to provide a comfortable living environment for all guests. We look forward to your next visit. I wish you happy every day.

Response from Property: Dear guest officer, thank you for your stay and praise, Huan Xiaopeng's service concept of "friendly, reliable, caring, and thoughtful" will always accompany every employee, provide intimate service for every guest officer who comes, and look forward to meeting with the guest officer again - Mo Da Huan Xiaopeng

Response from Property: Dear guest, I am very sorry to bring you a bad stay experience. The hotel management attaches great importance to your valuable suggestions. Regarding the elevator issue you mentioned, the hotel is currently gradually replacing the elevator, and a letter of apology for the elevator modification has been placed in the room in advance. Secondly, regarding the taxi service issue you mentioned, the Hotel does not have a direct partnership with the taxi company. Currently, if you need to take a taxi during your stay, please let us know and we will assist you in calling a taxi on your mobile phone. We sincerely apologize for the inconvenience caused and look forward to your return visit. We would like to give you an opportunity to apologize. We wish you a happy life.

Response from Property: Dear guests, thank you very much for your comments on our hotel. We will continue to work hard. The hotel will optimize the elevator in the near future. Thank you again for your affirmation of the hotel. We look forward to seeing you again. Have a pleasant journey!

Response from Property: Thank you for your evaluation, and I am very happy to receive your message! Seeing that you gave such a high evaluation, I will definitely do better and be more attentive in the future. I am looking forward to your return!

Response from Property: Dear guests, thank you so much for choosing our hotel and taking the time to leave us feedback. We are very sorry to hear that you have experienced problems with the hot water supply system and insufficient elevator supply during your stay. This is definitely not the standard of service we expect you to experience. Regarding the hot water supply system, we are very sorry for the inconvenience. The engineering department had carried out a comprehensive inspection and maintenance of the hot water supply system to ensure that similar problems did not recur. Ensure that every guest enjoys a comfortable and satisfying stay. As for the lack of elevator supply, we are well aware of the inconvenience caused to the guests during the peak hours. We have assessed the usage of elevators and plan to increase their operational efficiency to better cope with rush hour traffic. We value your feedback and will use it as a motivation to improve our service. Thank you again for your feedback and we sincerely hope you will enjoy better service next time you visit our hotel. If you have any other questions or need further help, please feel free to contact us, we will be at your service.

Response from Property: Dear friend, I am delighted that you provided a hotel review, and I regret that the elevator experience left an unpleasant impression. Huan Xiaopeng feels deeply remorseful and apologizes for the negative experience. Please forgive me! Our relevant departments are diligently addressing the issues. Thank you for your feedback and encouragement. We will continue to strive to provide excellent service and welcome your next visit! Waiting for your return —— Huan Xiaopeng, seeking your pardon

Response from Property: Thank you for your review of the hotel and welcome you to stay again

Response from Property: Huan Xiaopeng is so happy to see your perfect review! Choosing Hampton means choosing a trip that is pleasant to the body and mind. Huan Xiaopeng will treat every friend from afar as sincerely as we would a family member and as sincerely as a friend. We care about every encounter with you, whether it is short or long. We will give you a wonderful and unforgettable stay experience! We look forward to meeting you again at Hampton by Hilton Xi'an South Gate Ancient City Wall - a warm-hearted little friend