Shi'an Select Hotel (Xi'an City Wall South Gate Yongning Gate Subway Station Branch) Reviews

Response from Property: Dear guest, Thank you for your positive feedback! We are delighted to hear that you enjoyed the convenient location of our hotel for walking to the center of the Wall. It's great to know that you found the room beautiful and clean. We strive to provide our guests with a pleasant and comfortable stay, and your comments are greatly appreciated. If you have any further suggestions or if there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Response from Property: Dear guest, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We understand that this has been a frustrating experience for you, and we would like to address your concerns. Firstly, we would like to clarify that we are a hotel, not Airbnb. We pride ourselves on providing a comfortable and clean accommodation environment. We are sorry that the family room you were transferred to did not meet your standards. We have noted your comments and will ensure that our housekeeping team pays more attention to the cleanliness and maintenance of the rooms in the future. Regarding the hot water issue, we apologize for the inconvenience caused. Our maintenance team has been notified and will resolve the issue as soon as possible. We understand that this was an unexpected change for you, and we did communicate with you on the same day. In the evening, because the maintenance technician who came was a man, and considering that it was too late to disturb you, in order to allow you to rest earlier, the maintenance technician was asked to go back. At that time, you also agreed. In the middle, you were not familiar with the takeaway software, and my foreign language is not very good. I was also actively solving your problem. We apologize for the inconvenience caused. We strive to provide the best experience for our guests and will do our best to ensure that similar situations do not occur again. The compensation promised to you is valid for a long time. We hope that when you check in next time, you can inform me in advance. I will check it again for you before checking in to avoid this kind of thing from happening again. Once again, we apologize for the inconvenience you experienced during your stay. We value your feedback and will use it to improve our services. If you have any other questions or concerns, please feel free to contact us. Best regards,Hotel Management

Response from Property: Thank you for your recognition

Response from Property: Dear guest, Thank you very much for your high evaluation and support of our hotel! We are very happy to provide you and your family with a pleasant accommodation experience. We have always been committed to providing guests with a comfortable, warm accommodation environment and high-quality services. We are very pleased that you like our parent-child room and recognize our hotel services. We will continue to work hard to continuously improve our service quality and provide a better experience for every guest. Thank you again for your visit and support, we look forward to your next visit!

Response from Property: Thank you very much for your evaluation, thank you

Response from Property: Dear guest, Thank you very much for your high evaluation of our homestay! We are very happy to provide you with a satisfactory accommodation experience. We have always been committed to providing guests with high-quality services and making you feel the warmth of home. The homestay is in an excellent location, very close to the city wall, and very convenient for travel. Our staff are also very warm and thoughtful, and will try their best to provide you with thoughtful service. We pay great attention to the cleanliness and hygiene of the environment, and will regularly clean and disinfect the rooms to ensure that guests live comfortably and at ease. The security of the community is also very good, making you feel very safe. Thank you again for your support and trust! We look forward to your next visit!

Response from Property: Dear guest, Thank you very much for your high evaluation of our hotel! We are very happy to provide you with a satisfactory accommodation experience. We have been committed to providing guests with high-quality services. Because the weather is hot, the shop has prepared iced drinks to relieve the heat and hope to sweep away the fatigue of the guests on the road. The free experience of Hanfu is also to allow guests who are interested in traditional Chinese culture to have a close contact and experience, so that you can feel the cultural charm of the ancient capital of thirteen dynasties. The hotel has a beautiful environment and complete facilities to meet your various needs. Our staff is also very professional and enthusiastic, and will try their best to provide you with thoughtful service. We will continue to work hard to continuously improve our service level and provide you with a better accommodation experience. Looking forward to your next visit! Thank you again for your support and trust!

Response from Property: (Seeing your good comments, the smile on my face is as bright as the sun) Thank you very much for your high evaluation of our homestay! The hotel is located in the city center, just opposite Yongning Gate, which is really convenient. Seeing that you are satisfied is our greatest pursuit. We will continue to work hard to provide you with better services and a more comfortable accommodation experience. (Full of expectation in my eyes) I look forward to your visit again. We will wait for you here~