Awake Hotel (Xi'an Bell and Drum Tower Luomashi Pedestrian Street Branch)

Awake Hotel (Xi'an Bell and Drum Tower Luomashi Pedestrian Street Branch) Reviews

Awake Hotel (Xi'an Bell and Drum Tower Luomashi Pedestrian Street Branch)

386 East Street, Xi'an, ChinaView Hotel Details
Awake Hotel (Xi'an Bell and Drum Tower Luomashi Pedestrian Street Branch)
Awake Hotel (Xi'an Bell and Drum Tower Luomashi Pedestrian Street Branch)Awake Hotel (Xi'an Bell and Drum Tower Luomashi Pedestrian Street Branch)Awake Hotel (Xi'an Bell and Drum Tower Luomashi Pedestrian Street Branch)
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Awake Hotel (Xi'an Bell and Drum Tower Luomashi Pedestrian Street Branch) Guest Reviews

4.7/5
Outstanding
614 review
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All Reviews(614)
Positive reviews(607)
Reviews with photos/video(80)
Easy to get around(84)
Convenient location(75)
Friendly front desk staff(62)
Classy environment(57)
Close to metro(53)
Quiet & comfortable(30)
Nice shower(17)
Tasty food(13)
Negative reviews(7)
Guest User
Guestroom (Double Bed)
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Nice & very clean hotel ,comfortable bed and staff very helpful even They can't speak English so our communication was a bit lost sometimes. house keeper are very nice she even hang all care products /new water etc at the door room when you don't want a room cleaning . the hotel located in very center of all attractions,will definitely going back to stay here again if I visit Xi'an
Response from Property: Thank you for your thoughtful comments, we also always believe that intentions can be done, the pursuit of the ultimate service, sometimes such as a bosom friend, a long life, but a little slower what can not be. Slow down, in order to turn every looking forward to the eyes into the final smile, slow down, in order to encourage the inclusive smile of each comment as the most powerful belief in the heart of Ai! We are willing to share the joy of growth with you on the road, to bring you more surprises and moved, welcome home often
LoGary
Guestroom (Double Bed)
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Good experience, near to the main shopping area. Good services throughout. Highly recommended
Response from Property: Thank you very much for your recognition of the hotel service, the hotel staff are strictly trained to work, to help each guest to solve the problems encountered during the stay, at the same time, our hotel also provides wake-up service, printing service, breakfast packing service, if necessary, you can call the front desk at any time "0" very much looking forward to your next visit
Pim Chuaylua
Double Room
Stayed in May 2024
Solo travelers
8 review
4.7/5
Amazing
Posted on May 18, 2024
The hotel is amazing. Convenient, clean and looks really new. Id come back to stay here again. However the gym advertised on the website is not yet ready.
Response from Property: Thank you very much for choosing and staying in our hotel. I'm sorry to bring you a bad check-in experience. Xiao Ai sincerely apologizes. We have always been looking forward to leaving a good memory for every guest. Obviously, this time we have not been able to draw a perfect end to your rare holiday. We strive to bring a comfortable and pleasant check-in experience to every guest. Your feedback is valuable to us! Regarding the problem you mentioned, we have reported it to the relevant departments and sincerely invite you to choose us again next time. I hope we can serve you again! Let you see our changes!
Guest User
Superior Double Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 17, 2024
As a foreigner who speaks no Chinese I had a great stay at this hotel. The staff were always very friendly and helpful. Communicating with them through translating apps wasn’t a problem at all. The room was perfectly clean and everything worked as it’s supposed to. The location of the hotel is incredibly convenient as many attractions and restaurants are within walking distance and there’s a metro station right in front of the hotel. I thoroughly enjoyed my stay and would return here anytime.
Response from Property: Your affirmation and coming again is the biggest encouragement for the little moxa. Thank you very much for your recognition of the hotel service and hygiene, hotel staff are strictly trained to work, try to help every guest solve the problems encountered during the stay. Our hotel rooms are cleaned and disinfected twice in the morning and evening, and strict ward rounds are made every day to ensure the health of your stay. We are conveniently located near the Bell Tower Metro Station Line 2 and Line 6, Exit G1. Some of the most famous attractions in Xi'an are within 20 minutes' journey. We are very happy to be able to bring you good memories after we parted and sincerely look forward to your return.
Anonymous User
Double Room
Stayed in May 2024
Solo travelers
7 review
4.7/5
Amazing
Posted on May 30, 2024
The front desk service crews have been amazing especially Miss Li Qi Nan. During my stay, she has been helpful and sharing where the local eats and how to get to places. She is always smiling and friendly. The hotel is near to exit G1 of Line 6. Housekeeping service is not consistent. One of the day they did not clean the bathroom, change the floor mat and replenish the bathroom supplies. All in all it has been a great stay.
Response from Property: Thank you very much for your recognition of the hotel service, Hotel staff are trained strictly, try their best to help every guest solve the problems encountered during the stay, for the room problems you mentioned, Xiao Ai will try to correct, look forward to providing you with a better accommodation experience next time
Mohamed-Amine
Double Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 13, 2024
I had an amazing stay at the hotel. It was comfortable and quiet. The staff was very helpful. Even though they do not speak English with a little patience and some help with translation apps communication can be managed. For some reason my booking was confirmed to be one day before my intended date so I had to extend my stay for one night. They were helpful with resolving this issue and managed to extend my stay in a few seconds by paying through Alipay. I was even offered a breakfast coupon for my last day before checking out! The hotel placement is very good, close to everything (transportation, Huimin street, commerce, etc...). Highly recommended for foreign travelers.
Response from Property: Thank you very much for your recognition of the hotel service. The hotel staff have been strictly trained and try their best to help every guest solve the problems they encountered during their stay. At the same time, our hotel also provides wake-up service, printing service, and breakfast service. If necessary, you can call the front desk "0" at any time. Next to our Aison Hotel is the Pedestrian Street in Luma City. It only takes ten minutes to walk to Huimin Street. Welcome to experience Xi'an cuisine. Thank you for choosing our Ahausen Hotel. Xiao Ai will continue to work hard.
ILIA
Deluxe Twin Room
Stayed in Apr 2024
Friends
7 review
4.5/5
Great
Posted on May 10, 2024
A couple of minutes walk from the metro, five minutes from the bell tower. Nearby are several shopping streets with cafes and street food, shopping centers with food courts. Comfortable bed, fresh towels, clean bed linen, but required updating upon check-in; they were replaced without question. We booked a non-smoking room, but upon check-in there was a strong smell of cigarettes in the toilet. The number was replaced, but only the third one did not smell of cigarettes. There isn't much choice for breakfast, but you can fill up. There are few tables, but for two days there were no queues for breakfast. Helpful staff.
Response from Property: I didn't receive a 5-point positive review from my relatives. Wu Wu, Xiao Ai is very sad. The hotel is located in the bustling Bell Tower commercial district, and the rooms are all warm. The booking page displays information about our room type, including the size of the window area and the introduction of our hotel's supporting facilities. The hotel's facilities are equipped with high-quality products: all room supplies are available for one change per guest. There is a self-service laundry room on the first floor of the hotel, with washing machines, dryers, ironing machines, laundry detergent, disinfectant, and more available for free. We will also increase the variety of breakfast options in the future. If you have any questions during your stay at our store, please feel free to let us know and we will do our best to help you solve them.
Guest User
Happy Parent-child Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 29, 2024
The staff over all were very friendly and helpful, they always have a smile and greet you as you come in or leave the premises. The cleaning crew did a great job of cleaning our room, especially the bathroom. The in house breafast, though they do not have a lot of selection compared to other hotels, the food was delicous and very fresh. The one staff member that stood out for us and worth a special mention is Bai Ji, He was a front desk staff on duty when we went to them for help. Bai ji, although he didn't speak very fluent English, went out of his way to help us book our train tickets to our next destination. Between my broken Mandarin, his English and google translate, we managed to book some last minute train tickets all thanks to his efforts and hard work. Thank you again Bai Ji (Ni hao pang).
Response from Property: We are very happy to see your recognition ~ I would like to give you a good memory, look forward to goodbye Oh ~ The best travel is in a strange place to find a long lost touch, we believe that the details of the service is close to your best service, in this way we still need to work hard, Let yesterday's troubles to the wind, let today's moved into a smile to the busy heart, let the ordinary life become happy, thank you for your support all the way, little ai bear in mind, hope that every day in the future, naturally, everything goes well.
Saiful
Happy Parent-child Room
Stayed in Apr 2024
Family
9 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The hotel is a superb world class hotel.. The hospitality is flawless with modern amenities.. Will definitely stay again in the future.. Truly recommended for families and solo tourists... Kudos to the receptionists for the 5A's services...
Response from Property: Thank you very much for your recognition of the hotel service, the hotel staff are strictly trained to work, try their best to help every guest solve the problems encountered during the stay, at the same time, our hotel also provides wake-up service, printing service, packed breakfast service, you can call the front desk at any time if you need to call the front desk "0" Your affirmation and re-visit is the greatest encouragement of Xiao Ai. Our Al Hausen Hotel Zhonglou Subway Station Branch, convenient transportation near Zhonglou Metro Station Line 2 and Line 6 G1 exit, to the Bell Tower Drum Tower, Yongning Gate City Wall, Datang Sleepless City, Yongxingfang, Xi'an SKP and other famous attractions are within 20 minutes, there are also travel consultations in the store, to go to various attractions can be booked in the hotel, you are very welcome to visit next time!
Anonymous User
Double Room
Stayed in Apr 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 9, 2024
The hotel staff are very helpful in addressing queries and meeting my needs during my stay, such as to book transport to the airport. The check-in process was smooth and fast, despite my late check-in at midnight. The hotel is located along the main road, with easy access to various food options, bubble tea joints and malls. While it is located just a few minutes' walk away from the metro exit (line 6), do note that if taking line 2 of the metro (where some of the attractions are located at), you would have to walk a bit more.
Response from Property: Didn't bring you a 5-point stay experience, woo, Xiao Ai is very sad, your affirmation and re-visit is the biggest encouragement of Xiao Ai. Our Al Hausen Hotel Zhonglou Subway Station Branch, convenient transportation near Zhonglou Metro Station Line 2 and Line 6 G1 exit, to the Bell Tower Drum Tower, Yongning Gate City Wall, Datang Sleepless City, Yongxingfang, Xi'an SKP and other famous attractions are within 20 minutes, there are also travel consultations in the store, to go to various attractions can be booked in the hotel, you are very welcome to visit next time!
IvyChin
Double Room
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 21, 2024
Location very centre,staff helpful and friendly, breakfast tasty.is convenient for travellers.and will choose this hotel when next trip.
Response from Property: Thank you for your thoughtful feedback. Xiao Ai is a bit proud. The hotel is located in the core business district of the Bell Tower, with convenient transportation. It is 100 meters away from the G1 exit of Line 2 and Line 6 of the subway station, and the journey to famous attractions such as the Bell Tower Drum Tower, Yongning Gate City Wall, Datang Night City, and Yongxing Fang is all within 20 minutes. Xiao Ai will continue to work hard, so that you can experience the warmth and comfort of home when staying at our hotel.
Will Br
Double Room
Stayed in Jan 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 24, 2024
Nice hotel, perfectly situated in the Xi'an city walls for easy access to the main sites. Tasty and fresh breakfast, comfy bed.
Response from Property: We are very happy to see your recognition ~ May Ai leave you with a good memory and look forward to seeing you again - the best travel is to find a long-lost touch in a strange place, we believe that the detail service is the best service close to you, On this road, we still need to work hard, walk with you, moved often in the yesterday's troubles to the wind, let today's moved into a smile to the busy heart, let the ordinary life become happy, thank you for your support all the way, Xiao Ai remember in the heart, hope that every day in the future, naturally. Everything goes well.看到您的认可,我们很开心~愿艾给您留下美好的回忆,期待与您再次相见——最好的旅行是在陌生的地方寻找久违的感动,我们相信细节服务是贴近您的最好服务,这条路上,我们仍需努力,与你同行,感动常在把昨天的烦恼随风而去,让今天的感动变成微笑送给忙碌的心,让平凡的生活变得幸福,感谢大家一路的支持,小艾记在心里,希望未来的每一天,顺其自然
Guest User
Double Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 5, 2024
new hotel which is very clean and comfortable. the staffs are friendly and always prepare warm water for us before going out. do take note that there’s another hotel of the same name on the opposite street.
Response from Property: We are very happy to see your recognition~May Xiao Ai leave a good memory for you and look forward to seeing you again~The best trip is to find a long-lost touch in a strange place. We believe that detailed service is the best service close to you. On this road, we still need to work hard to walk with you, and we are moved to give yesterday's troubles to the wind. Let today's moving into a smile for the busy heart, let ordinary life become happy, thank you for your support all the way, Xiao Ai remember in my heart, I hope every day in the future, naturally. However, everything goes well
Phuong-Nga
Deluxe Twin Room
Stayed in Dec 2023
Friends
2 review
4.7/5
Amazing
Posted on Mar 10, 2024
Super convenient location with close proximity to many landmarks and easy access to public transport. Friendly and helpful staff. The room is quite spacious with basic facilities, but the phone and internet signal inside the room is not really ideal. Much appreciated the self-service laundry room too!
Response from Property: Thank you for your thoughtful feedback. Xiao Ai is a bit proud. The hotel is located in the core business district of the Bell Tower, with convenient transportation. It is 100 meters away from the G1 exit of Line 2 and Line 6 of the subway station, and the journey to famous attractions such as the Bell Tower Drum Tower, Yongning Gate City Wall, Datang Night City, and Yongxing Fang is all within 20 minutes. Xiao Ai will continue to work hard, so that you can experience the warmth and comfort of home when staying at our hotel.
Guest User
Guestroom (2 Beds)
Stayed in Dec 2023
Family
2 review
4.5/5
Great
Posted on Dec 24, 2023
Clean room, Near the metro but would have been better if nearest metro exit is included in the direction if you have no china sim difficult to ask around even with a translator app with sub zero and windy weather . G1 exit of Zhonglou station i think is the nearest exit. Staff were very supportive even loaned their laptop to m to fix internet access, would have love to extend my stay as their location is best , malls and restaurants around the area but their wifi is weak .
Response from Property: Although I didn't get your good comments, I was very happy to see your concise praise Xiao Ai. The hotel is located in the bustling Bell Tower business circle, which makes it convenient to travel. On the first floor of our hotel, there is a laundromat, washer, dryer, hanging iron, laundry detergent, disinfectant, etc., which are provided free of charge to guests. These are carefully prepared for each guest, thank you like, we will also try to do better. Let us know if you have any problems when you stay in this store. We will try our best to solve them for you. Thank you for your valuable suggestions, we will continue to work hard, look forward to your visit again, I wish you a happy life