Xinghe Yingsu (Xi'an Railway Station Wulukou Subway Station)

Unfortunately the accommodation was not very clean. Windows were dirty and dusty. The bed was broken and supported from underneath by bricks. We found a booger on the head end of the bed. Questionable with stains could be found on the couch. The location is quite good (within the ancient walls of the city) and quite close to the metro station. The service was fine. They provided us with fresh towels whenever we asked for it.

The hotel accepts foreigners. The location is perfect - a short walk from both Xi'an railway station and the metro. Very convenient for sightseeing. Also plenty of shops and restaurants nearby. However, the hotel has no sign outside - it's in a building where there are several hotels, on the 11th floor. The room was large, and had the necessary amenities, though it could have been cleaner (especially the toilet). Service was fine - you can store your bags at the reception (though do note that it may be closed, so you'll have to call them first). However, the room wasn't cleaned, not sure whether they were supposed to clean it, though. Still, it's good value for money, considering the location, so if you're not too picky, it's a good option.

The only good thing about this hotel is close to a metro station and has many restaurants and convenient stores close by but everything else?, I wish I didn’t stay here. Amenities and room conditions are really bad, dirty chipped walls, bathrooms floor tiles, furnitures, loose door knobs, stained walls, hallway, etc. but the worst thing is the service. I have stayed from 10$-1200$ hotel room and I’m not picky about the room or amenities but the people here made me feels really unwelcome. And don’t tell me it’s the language barrier. I’ve just come from Shanghai, Suzhou, Beijing and Pingyao and no one spoke English and please see my excellent reviews for them. The manner, gestures and nonverbal body language tell all. The guy at the front desk made me feel uncomfortable asking for service. He spoke not a word to me beyond answering a bare minimum on my phone Google translation App. He does not look at me. When he took me to the room, he turned away in a split second after tapping the key card on the lock. I lost my keycard and said I might have left it in the room. He took me to my room and tap his master key card and again, turned back in a split second before I could ask him to at least put the key in the slot for the light. I had to look for the card in the dark: 9 pm. I couldn’t find it so, ask for a new one for 28 yuan, he signed multiple times while processing a new card and I stood there in a very awkward situation in silence. I guess this hotel wants to serve only Chinese citizens or travelers who can speak Mandarin. They make me feel that using the translation App is such a hassle for them or there’s something wrong about me.