Guest User
November 30, 2024
The configuration of the homestay was fine, and I had booked a stay for the next day on the platform at around 4 a.m. As a result, at around 7 o'clock the next morning, when people were chopping dumpling fillings upstairs, you could even hear the sound of the knife scraping on the chopping board. Then I could hear the sound of cars on the roadside and footsteps in the corridor outside the door. I am a light sleeper, so I canceled the order immediately at 9 o'clock in the morning. The hotel directly rejected it and did not call to ask for explanation. The customer service did not respond when I asked them on WeChat. The hotel directly told the platform that cancellation was not possible and did not communicate with the customer at all. I placed the reservation at around 4 a.m., and I couldn't cancel the order at 9 a.m. because it wasn't my check-out time yet. Did you book the room if I hadn't checked out at 12 p.m.? If I apply to extend my stay at 12 noon, you won't be able to do it? The house has been booked by someone else, are you trying to kick me out? Even if you cannot check out, at least communicate with the customer and deduct part of the money. You also asked me to contact the platform to deduct part of the money. What an ugly hotel. What's the point of opening a B&B with only two rooms? Once you book a room, you have to stay and you can't refund it. Customers staying here should be careful and not make any changes to their itinerary. People with light sleep are very careful and can hear noises from all directions during the day. Real review.
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