Guest User
March 27, 2023
I checked into the hotel after reading the "OK" reviews on Ctrip. However, my actual stay at the Chabo Mansion Hotel was very disappointing. It was completely inconsistent with the four-star rating posted at the front desk. As someone who has worked in the housekeeping depar**ent of a four-star hotel in Shanghai for many years, I would like to describe it as follows. Travelers who want to stay in this hotel can refer to it:
1) When I went to the front desk to check in, there was no bellman in the hotel. There were only two staff at the front desk. They saw us coming in with our luggage. Instead of actively asking, my guest explained to them that we wanted to check into the hotel because we had no luggage. One of the workers at the service desk helped us take our luggage to Building 9. The basic equipment of a four-star hotel is to have a porter, but you don't see it here at all.
2) The facilities and equipment in the guest rooms are very old and obsolete: ① Four-star wardrobes are generally equipped with about 12 hangers, but ours has less than half of them. Clothes cannot be hung in the wardrobe and can only be placed in luggage. Inside the box; ② There is no small square towel to wipe hands, so I can only use the towel to wipe my face to wipe my hands again; ③ The spotlight at the entrance fell off, I called for repair, but it was only slightly fixed, and it didn’t look like much from the outside. Strong; ④The bath water is very small, and the shower room door cannot be closed at all; ⑤The exhaust fan switch in the bathroom is useless. Even if the exhaust fan is turned off, the exhaust fan will turn on by itself after a while, which is noisy. ⑥The unused rolling paper is very small. The hotel I stayed in before had a large roll, but here it is a small roll. I even called the guest room and asked her to bring two more rolls. ⑦The soundproofing of the room is poor. In the early hours of the morning, I heard loud talking and laughter upstairs, and the sound of people walking with doors closed. On the night of check-in, I saw a group checking in. I guess the group got together to play cards. The hotel should arrange group rooms away from discrete guest rooms. One point, to avoid affecting the rest of individual travelers at night. ⑧The night light switch in the room was turned on but it didn't work. I had to get up to go to the bathroom in the dark at night. ⑨On the second night, there was a sound similar to the air conditioner outside. It was very loud. Even if the window was closed, the sound was still heard. It was not quiet. ⑩There is no basket for used bath towels. Used bath towels can only be thrown on the ground.
3) About room service: ①The room is equipped with a table for making tea, and there is a small bucket of bottled water connected below, but the bottled water is empty. I called the room and asked if the bottled water was empty. Did the room deliver it? , We still drink tap water, the guest room replied that we drink tap water, dare to say that this tea station is just a fake; ③I stayed in the hotel for two nights, and when I came back the next day, I didn’t see any new disposable slippers. They were still the ones from the first day. Because they were a little wet in the shower, I asked the guest room to deliver 2 pairs. Daily supplementation of disposable items is a must for four-star hotels. If it is a green hotel, there can be a reminder card to explain to passengers whether the replacement of disposable items is confirmed.
4) About breakfast: The breakfast is the worst I have had among all four-star hotels, and the attitude of the waiters is also the worst. The so-called buffet breakfast: white porridge, pumpkin porridge, two pickles, some unappetizing stir-fried vegetables, steamed buns, steamed buns, siu mai, tofu flowers, cold fried dough sticks, boiled eggs, and a few pieces of Western-style pastries. There is no salad, and there are only a few sugar oranges as fruits. I have never seen freshly cut fruits, and there is no bacon or yogurt. Breakfast has very few varieties and is not replenished quickly. I was very confused about the milk for breakfast: on the first day I went to have breakfast, there was milk in a glass jug, and I drank a glass. When I went to have breakfast the next day, I didn't see a glass jug with milk. There was only a thermos filled with hot water next to it. I told the waiter why the milk was gone, and the waiter said the milk was in its original place. I told the waiter that the milk was all gone, but she ignored me and left alone. The most speechless thing is that on the first day, my family and I were still having breakfast, because we were sitting on the round table, the waiter put the tableware that others had eaten on our round table together, and the used tableware was not placed in the tableware trolley I don't know what it means to put it on the dining table where tourists are eating. It feels disrespectful. After all, I am here to spend money, and the room price is not cheap.
5) Regarding humanization: ① This hotel does not have any humanized services. I live in Building 9. There are two elevators together, but the strange thing is that they are not linked. The elevators take care of themselves, which is very inconvenient to ride. ②The night before check-out, I asked the front desk staff if I could check out first, because I needed to store my luggage to browse a scenic spot, and the front desk staff said it was possible. After check-out, I have to store my luggage. Another staff member at the front desk said that they don’t store luggage at all. At most, they put the luggage on the luggage rack at the door. You can only put your luggage on the luggage rack. Luggage storage should be a must-have service for a four-star hotel. I don't know what kind of four-star service this is.
This is the feeling of staying in a hotel for two nights. The only highlight is the hotel’s own park. If you don’t have high accommodation requirements, you can experience it! If you require a star-rated stay experience, then I advise you to choose another hotel. The facilities and services of the Tea Bofu Hotel are at best a three-star experience. Spending 902.50 yuan/night to enjoy Samsung's service is amazing. On the way back, I mentioned this to the taxi driver. The taxi driver said that all the star-rated hotels here are like this. When visiting Wuyuan, you should choose a good B&B.
Original TextTranslation provided by Google