Guest User
April 8, 2025
We feel genuinely torn writing this review. On the one hand, the hotel has many things going for it. The hotel is very clean, and the staff is incredibly friendly and helpful throughout. Its location is also ideal if you plan to visit Wuyishan National Park or need convenient access to Wuyishan North train station.
However, we were left feeling quite disappointed due to an issue that mattered a lot to us. We had explicitly reserved a non-smoking room. Upon arrival, we were given a room that very clearly smelled of smoke. There was even a burn mark on the desk from a cigarette, which made it obvious that someone had smoked in there despite any official classification of the room. We immediately asked to be changed, and while the staff politely insisted the room was non-smoking, they agreed to move us. Unfortunately, the second room was just the same, it also reeked of smoke.
At that point, not wanting to make a scene, we reluctantly accepted the situation, but it felt incredibly disheartening. As non-smokers who are very sensitive to cigarette smell, this seriously affected our comfort and left us feeling like our concerns weren’t really taken seriously. Being moved from one smoking room to another right after raising the issue made it seem like there was no real effort to accommodate us, which was frustrating.
All that said, apart from this issue, our stay was generally pleasant. If smoke sensitivity isn’t a major concern for you, this hotel could still be a good option. But for non-smokers, we’d advise confirming room options very clearly in advance and perhaps even reconsidering if that’s a dealbreaker.