Guest User
July 18, 2024
First of all, this is a newly opened Atour. It may not be so rigorous in the materials used. The room will have a relatively strong smell. After checking in in the first room, there were hairs in the wash box, which made people feel very uncomfortable. I just stopped by. I checked the towels and found hairs of different lengths on the pillows and bed, which made my whole body goosebumps. Then I called the front desk, and a room attendant came and brought a roller and asked to help us glue the hairs. I said this Everything is already contaminated. How can anyone sleep? He said, "Wait a moment." He said, "Let's go check the room first and then change with you. Because we drove for 7 hours that day, the child was very tired." I no longer wanted to change hotels so I agreed.
We were three families traveling together, but they later reported this hygiene issue. During breakfast the next morning, a classmate’s child ate strands from steel wool balls in the dishes. The waiter showed extreme impatience when faced with the problem. Originally, we had forgotten about this matter after a few days. Unexpectedly, we received a call from the hotel today, saying that we were not satisfied with their hotel and had the opportunity to give a positive review. This immediately made us feel even more disgusted, so we wrote this paragraph.
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