Qingshuiwan Hot Spring Holiday Village

The environmental equipment and facilities are very old, the service is average, and the breakfast is terrible.

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Let’s talk about the experience: the maximum for a family is 70+ and the minimum is 3+; when we arrived at the hotel at 22:30 that day, we were very tired and needed two rooms. On-site 396 was 376 on Ctrip. The front desk informed us that online orders need to be notified to a third party and the manager needs to sign the order. Half an hour and half an hour may not necessarily result in a successful application. You can check in immediately at 396 on site. (I later regretted buying it for 40 yuan). The order was placed around 22:40 and I waited for about 10 minutes. During this period, the front desk ignored me and sat there chatting and just said, "Wait, I will tell you the online order requirements." "Waiting." My understanding is that when placing an order, the front desk should contact the manager to handle it as soon as possible instead of telling you with attitude and tone (who asked you to check in at 396 without on-site check-in). It is completely unlike a hotel of such a large scale to be able to rush out. The incident subverted my understanding of hotel front desk staff, and also refreshed my outlook on hot spring hotels in Wuyi, the so-called hot spring capital. It is recommended that everyone step on the thunder. Let’s talk about the follow-up. Around 23:00, I really felt that I couldn’t wait any longer, so I contacted Ctrip customer service and asked a third party to help coordinate. The customer service called the front desk, and the front desk still said, “Waiting for notification from the manager.” Later, the customer service and the manager After getting in touch, the manager contacted the front desk to check in. When I got to the room, I was depressed again. I suddenly felt that it was deliberately arranged by the front desk. First of all, the bedding in the room was very damp. Then in rainy weather, the bedding in the room should not be this wet. As a result, the whole family did not sleep all night, and the children kept crying at 1 or 2 o'clock in the middle of the night. Secondly, hygiene, there are still pieces of food packaging left on the table in the room. Not to mention the sound insulation effect, our two rooms are actually separated by two latch doors that can be opened manually, which once again refreshed my understanding of hotels. As a resort hotel, there is really room for improvement in terms of personnel management and service facilities, rather than letting guests staying at night feel that the front desk staff are doing nothing at work! ! The first night of the trip was extremely disappointing. Step on thunder! This is purely personal experience. I only express my position on the incident. If you don’t like it, please don’t criticize it.

The decoration is outdated, the service is average, and the cost of the hot spring hotel does not include the hot spring

Service and hygiene are very poor

Visibly old. There is only one chair in such a big room. Shouldn't two people stay in a standard room? Where should the other one sit? There were no security guards or signs at the gate, and I didn’t know where to check in. I almost got lost after driving around for a while.