Yitel (Wuxi Geguang South Road Liangxi Wanda Store)

choose Service: The front desk check-in and check-out services are warm and thoughtful. special Hygiene: extremely clean Environment: tidy Facilities: Complete, there is also a small refrigerator for drinks, and pure water is very thoughtfully placed. The price/performance ratio is very high, I will come back again in the future!

Booked check-in at 8.2 and departure at 8.4 for 2 nights. The breakfast is too simple, with not many varieties and the price is on the expensive side. I ordered McDonald's and Bobby's Buns in the room in the morning and I felt it was more cost-effective than going to the 5th floor for breakfast. It's hard to comment on the cleanliness of the room. The big bed was stacked very neatly, but the wooden floor in front of the bathroom was all rotten and cracked. The most popular thing is hotel service 8.2 When I checked in at night, I consulted the front desk many times for help. The next day on 8.3, they woke me up at 7:30 in the morning. They woke me up. It turned out that I was forced to wake up by my own alarm clock. I received a wake-up call from the front desk at about 8:15, saying that I would pay attention next time. I really believed the front desk. On August 3, I returned to the hotel and went to the front desk to tell me that the same thing as last night should not happen again. I was woken up at 8:00 in the morning as scheduled on August 4. I couldn't let go so I set an alarm clock myself. Sure enough, the front desk forgot about it at all. At 8:48, I called again and apologized and said to pay attention next time. No, sister, I've already woken up and have to catch the train? If I really believe you, waking up so late at 8:48 will disrupt my schedule. The overall service attitude at the front desk is poor, and the service promised to guests by lies and lies cannot be achieved. To put it nicely, it is "forgot". To be honest, it is "not paying attention to the work content at all. There is a problem with the handover of work content among internal employees, and the message updates are not synchronized. As a result, the final service result is passed on to the guest. The guest bears the time risk. This is the worst hotel service phone number I have ever seen. I wrote it down in black characters on a white background and missed every word. I have learned a lesson and will never book with this hotel again.

I don't recommend staying here. The hotel's management is really outrageous! ! Simply put, the attitude of the front desk is very good. The real problem is the hotel's management! Management! Management! (Important things should be said three times). On the one hand, the existing hardware and software are not managed properly, such as the hardware facilities are neglected for maintenance, two elevators are broken and one button is still crooked, and some ugly advertisements that affect the image of their own hotel are accepted. For example, the way of handling emergencies such as no hot water is not perfect, and they have played their four-star chain out of the feeling of a hotel; On the other hand, there is no sufficient training for employees, but the assessment of employees through hard indicators directly affects their salaries. I was asked for good reviews 4 times in one day of stay (3 times at the front desk and 1 text message). The front desk did not ask "whether there was a bad experience during the check-in process", but just said "please give good reviews if possible". There were polite inquiries and some people snatched mobile phones when asking for good reviews. If the hotel really wants to do a good job, it should pay more attention to and collect customer experience, not just do superficial work such as good reviews, and forcibly link it with employee performance. This time, except for snatching mobile phones on the first day to ask for good reviews, I gave full marks to other front desk staff and negative marks to management staff! If the experience in all aspects is good, it goes without saying that I will give a good review sincerely. Now I can only say that I am reluctant to give a good review. It really damages the reputation of Heyi. I will not stay in Heyi again in the future. · Several specific bad experiences: ① The hotel is not well maintained. The things in the lobby are relatively old and have a sense of shabbyness. There are also ugly advertisements from other businesses. It does not feel like a star or even chain hotel. It feels like a private homestay. ② There are scalpers at the door of the hotel soliciting customers and saying that they can eliminate violations. They stand outside the main entrance of the hotel and keep soliciting customers. I told the lobby but no one cared. ③ After opening the room, the front desk took the initiative to ask to see the customer's mobile phone, but did not say why. After asking, they said that they needed a good review because they had an assessment and asked us to cooperate. It is obviously unreasonable to give a good review without even going upstairs just after opening the room, and then the front desk refused to let go of the mobile phone when it was taken back. There are problems with the shift leader. He only gives indicators to employees without training them. It can also be seen that the hotel is negligent in management. ④ The overall hardware upstairs looks good, but it still has a bit of smell when entering the room. The bathroom design is problematic. When using water, part of it will flow into the room. The wooden floor outside the bathroom is peeling as expected. The seat cushions and bed boards are peeling but they are still in use. They are somewhat neglected in maintenance (there is still a twisted hair left on the quilt) ⑤ The booking page says that the king-size bed room A has no window. I paid extra to choose a king-size bed room with a window, but it turned out to be an inner window. There is no explanation on the booking page, which is a bit of a minus ⑥ After a day of playing, I came back and had no hot water to take a shower. I contacted the front desk. The front desk said at first that they would go upstairs to check the situation. After a while, they called and said that the hot water was broken and they were already contacting for repairs, but they had not been contacted. Then they contradicted themselves and said that they had contacted in the afternoon but they did not come. As a consumer, I paid money but did not enjoy equal treatment. The direct experience of the customer is that I can't take a hot shower. The reason for not being able to take a hot shower is that the hotel is not capable of handling emergencies. It is not to blame the maintenance staff and say that they can't contact them. If one supplier is not working, does the hotel have other solutions to deal with emergencies? It is a four-star chain hotel after all, right? The basic hot water supply must be handled well. I have been to Weizhou Island before. It is understandable that there is no hot water on the island and the hotel has to slowly boil water. It is really not right for such a situation to happen in a high-end chain hotel in the city. Then the front desk said: How about taking a shower tomorrow morning. Me: Are you sure there will be hot water tomorrow morning? Front desk: We will try our best to repair it. Me: What if there is still no hot water tomorrow morning? Front desk: Please use cold water... no, warm water to wipe your body. Later, they said they would give us two breakfasts as compensation. We had no other options. It was 12 o'clock in the evening. It was not realistic to look for other hotels because we had to get up early the next day, so we just went to bed. Then I had slept for more than an hour. At 1 o'clock in the morning, the front desk called me. It was my partner who answered the phone. The front desk said that the hot water was ready and we could take a shower. But when I actually tested the water temperature, it only felt like it went from about 38℃ to about 40℃. I still couldn't take a shower. I woke up the next morning and tested the water temperature. There was hot water. Why did they call me in the middle of the night without knowing the situation? ⑦ Because I didn't take a shower, I was given breakfast. The breakfast was good overall, but the table was casual, like a private B&B, and it didn't meet the standard of the price of 48 per person.

The house price is very quiet, and there is a young lady at the front desk who provides very good service. Maybe a few other *** are here to experience life? I don’t know the meaning of them being here...

The front desk is not good. I went there early in the morning. There were four or five drunk men in front of me, and some were drunk. It was scary to look at. I was a woman on a business trip, and I didn’t even see a security guard in the hotel lobby. There was only one at the front desk. Little girl, I made a reservation on Ctrip in advance. The few men in front of me made reservations on-site. They came from out of town and didn’t even understand. They had to book a room and check the itinerary code one by one. Some of them were drunk and refused to cooperate. , I asked the front desk if I could be let in first, and the front desk said it was first come, first served. We didn’t mean to jump in line, but could you be more humane? I booked the code with Ctrip in advance and opened it to check, and they let me go upstairs even if I didn’t ask for 5 minutes. To check in, I had to wait there for half an hour. I watched a group of drunk men fiddle with the itinerary code to book a room for more than half an hour. It wasn't too early then, it was one or two in the morning. We can understand each other and I can't argue anymore in the middle of the night. Thanks.

Old rooms and poor hygiene