MANXIN Wuxi Grand Canal Hotel

The room facilities are OK, the front desk service is warm and friendly, but the room is not cleaned very well and there is a lot of hair on the floor in the shower room. The breakfast was average. When we arrived at 7:00 on the first day, the food was cold and there was hair on the side dishes. Service staff do not wear masks or hats.

The hotel is in a great location, very convenient for travel, the rooms are warm and clean, the staff are friendly and helpful, every time I come here, it feels like home

The front desk service is very enthusiastic, the breakfast is also good, and the aunt is also very nice. However, the sink drained out at night, leaving water on the floor and a sewage smell. I changed rooms in the middle of the night. It was almost 12 o'clock after all the trouble. There was no room and I gave him a small child's room. The dust inside was relatively large. The next day, the manager said that this room would be sold every day and cleaned every day. So I will give you a photo. Look at the ash on it. The most unbearable thing is that in the morning, the male staff directly swiped his work card and pushed the door open. There was a lady resting in the room. If I didn't lock it, would it be possible to get in? This complaint for compensation has not been resolved yet. Ctrip customer service has been helping to coordinate, but Huazhu’s customer service has not responded. Let’s take a look at the solution opinions of the tourism authorities on Monday. I have been living in a hotel for 20 years, and this is the first time I have encountered such an outrageous thing. There are no handling guidelines for chain hotels. It made me turn a big deal into a trivial matter. I want to ask why I am a consumer! ! ! By the way, this hotel is called Nanchang Street. It’s a total headliner. It takes 20 minutes by taxi from the pedestrian street. Foreigners should be careful. I booked this hotel just to be close, and then all my expectations were shattered.

Very average. The jack in the room was broken. The reason given was that the master was off work and there was nothing he could do. ridiculous. Breakfast was ok. The room facilities are also good. It's just that the front desk staff is average.

第一次來無錫，我們選了這家酒店第一次來無錫的時候感覺很陌生，但來了這個酒店對我們的服務很熱情周到，前台小朱服務很好，房間設施完善整潔衞生乾淨都很不錯，早餐很好都很豐富，下次來了還選這個酒店，很棒很贊！

非常完美的一次住宿體驗，酒店大堂很漂亮，安排的房間寬敞明亮，乾淨整潔。接待的周經理熱情周到，對於客人的要求都能盡力滿足。設施齊全，配備的Lg洗烘機器也是非常實用，很快就能洗好衣服，對於經常出差的人來説很友好。