With the kids, the plane landed late. After check-in, the front desk clerk was very enthusiastic. The door to the room was full of stains and the bathroom was dirty. One of the toothbrushes was torn open, and two unused toothpastes were piled there. It's all dust. Open the quilt. There are a few curved human body hairs on the bed. Five of them are found when they are opened. There are stains on the bedsheets! ! ! The waiter brought a new toothbrush, and I asked her to bring a new bed sheet and said she changed it. She changed it for me, and took pictures of her lower body hair and sent it to the shop manager. Several body hair made the waiter disgusting. She said that she would reflect the dereliction of Fang's wife upwards! The next morning, the day-shift waiter said that they had a meeting because of this. I asked what was the result of the treatment of the relevant personnel? She said: "The shop manager will ask you to get two bottles of water in the freezer, as compensation for you!"...I was surprised at their indifferent attitude after hearing this! The waiter immediately went to tell the store manager that the 401 customer had come out. The store manager sat in the office four meters away from me with the door open and couldn’t come out. After seeing me taking pictures, the store manager came out and said, "The waiter didn’t give it to you last night." Have you changed the sheets! We have a meeting in the morning! That's it!" I asked, "What about the results?" He said, "We changed the sheets for you, so what? We have always had a good attitude! In the morning! It's a meeting too!"... (Well, he did smile unapologically and relaxedly throughout the whole process) The meeting...is your last deal with it? ? ? Have there been any results of handling related personnel? ? ? Changing the sheets is a gift to the guests! ? ? ? Is this still a management principle for chain brands? ? ? ? (By the way, when I finally left, the male store manager threatened not to let me post photos)
Original TextTranslation provided by Google