Radisson Blu Resort Wetland Park Wuxi

Facilities: Chinese style Hygiene: Clean and sanitary Environment: Quiet and comfortable Service: Thank you for the enthusiastic service of Lucy at the front desk I will continue to stay here next time

I was really annoyed because my husband and I came to check in that day, it was already late, and then we checked in at the front desk first, it took a long time, the front desk staff had a bad attitude, and did not inform us of the breakfast time. After finally checking in, my husband and I went to the room, opened the door, and actually opened a twin room for us. At first I thought I had booked the wrong room, so I took out my phone, opened the order, and found that the confirmed king-size room was booked, so I called the front desk, and the front desk insisted that I booked a twin room, and I booked it wrong, so I took my phone to show my husband the order, it was an executive king-size room~ Then my husband said that it was not wrong, and the front desk said that you should come down and change. At this time, I was already unhappy. This hotel has few signboards, and the rooms are distributed on both sides. It is not our problem. If we opened the wrong room, shouldn’t the front desk open a new room for us nearby and send the room card to us? We carried our luggage downstairs to change the room card. When we got to the front desk, they opened a room on the other side for us. Then, from beginning to end, there was no apology. When we arrived at the new room, it was already 2 a.m., and the room was still at the elevator entrance. There was a bad smell when we entered the room. The experience was really bad! The next morning, we checked out and ran into a friend who was attending a CITIC meeting. The two of us went downstairs together and got lost! ! ! Really, how could the sign be so unclear! ! ! ! Anyway, in short, I have to feel really bad. First: The service at the front desk was not good, not to mention polite language, apology, and service awareness. Second: They didn't pay attention to OTA customers at all. The room number was not arranged in advance. Because of his mistake, the room was changed. The room was arranged at the elevator entrance, and it was a room with a smell. Third: The sign was too unclear. Really. I still can't understand why the front desk can be so indifferent to OTA. Is it because there are so many customers and they don't care?