Song Hotel Wuxi

The room is great, the environment is great, the rowing boat can go directly to the door of the room! The children also experienced the swimming pool. The housekeeper Lucy's service is also very good!

Xuelang Songpin is really our favorite hotel. Each room is a single-family villa, private and quiet. In front of the room is a small courtyard, pavilion, small pond, rockery, and even a unique arched entrance. Behind the house is a river, which is said to flow from Taihu Lake. Although it is covered with water plants and water lilies, the water quality is very good. I saw countless small fish and various birds hiding in the lotus leaves when I came by hand-cranked boat. The interior of the room can be regarded as a very good Chinese-style decoration, with super high ceilings and many detailed home furnishings. Even the indoor elevator is not a common super slow hydraulic elevator inside a villa. The one we stayed in has three independent rooms, each with a private bathroom, and the internal facilities and decoration are no less than some front-line international hotels. Before checking in, I heard that the hotel's service could not keep up. After I came, I found that it was not so exaggerated. During the period, the baby clamored to fish. The housekeeper first asked the staff to help find extra ones in the rest of the hotel rooms (because the hotel is not equipped with these). After finding them, an employee ran back to his home and took his own fishing net to lend us. I was really moved. The services in the park also responded very promptly, such as adding drinking water, delivering takeout, electric car pick-up, etc. The whole family was very happy and satisfied. After checking out today and returning home, I found that something was left in the hotel, and the hotel helped us mail it without saying a word. The only drawback is that the maintenance of the hotel feels a bit inadequate, such as the dust on the exterior wall and the infrequent cleaning of the backyard, but it is already very good for people who pursue overall satisfaction without pursuing too many details.

Three days before Labor Day, I suddenly got excited and asked two adults to go to Wuxi together. My husband suddenly saw this hotel with villa-style rooms and wanted to take his parents to experience it, so he quickly booked 3 rooms for 3 days and 2 nights. [Communication before check-in] Because I was traveling with my parents, I was used to contacting the hotel in advance and asked them to reserve 3 adjacent rooms. At the same time, I asked about the extra bed. The hotel confirmed the demand very smoothly. [Butler service] Before check-in, I added the butler WeChat in advance. The butler Lasa provided us with services throughout the whole process. Thank you very much. The butler responded very quickly and the meticulous service made us feel very good throughout the trip. [Extra bed] It is worth mentioning that their extra bed service is very reasonable, 500 per night, but it includes a breakfast. The extra bed can be placed on the first floor, and there is enough space. [Breakfast] My family basically travels together around 7:30 for breakfast. There are not many people in the restaurant. Although there are not many choices, the noodles and wontons are freshly cooked, and there are many choices of toppings. The taste is very good. [Accommodation] It's quite cool in this season, and there are not many bugs, but the main thing is to remember to close the door or pull the screen window after checking in, otherwise there will definitely be bugs on the first floor running in. Mosquito repellent will be provided, and it is also very convenient to replace it after use. The room is very spacious, and there are toilets and showers upstairs and downstairs, which is quite convenient. L'Occitane's toiletries. [Service] In fact, the scenery of the entire park is very garden-like, but it is slightly lacking in maintenance. I originally thought that there were fewer people on Labor Day, which lowered the expectations of hotel services. After all, we have to understand the peak period. As a result, whether it is the shuttle bus for travel or the room cleaning, the hotel staff serve with a friendly smile. When it rains, they will help to park under the eaves. It's really thoughtful. When traveling to Sunac Mall, they can also deliver to the nearest door, and they will also inform the description of the return pick-up point, which is very convenient. [Special services] They have a small boat experience, which is very good. Because there are not many people and boats, you need to make an appointment with the housekeeper in advance. You can choose to deliver from the lobby to the room, or you can choose to make an appointment to pick up in the room and deliver to the lobby. It's a very interesting experience. The big sister who runs the boat is also very kind. [Off topic] Actually, before this trip, I read a lot of bad reviews on Xiaohongshu, Dianping, and Ctrip, and I was a little hesitant, but after the actual trip, I really felt that it was not as bad as they said, especially the hotel service. The brothers and uncles who helped us send us were all very kind and thoughtful. Thank you very much! So I will write a long article to describe my real personal experience for your reference.

The hotel is very nice. The front desk manager Luo Fei is very enthusiastic. He is the only one doing check-in in the lobby. He was busy and saw me with my elderly family. He upgraded our room. Later, he saw me and several other guests waiting for the electric car at the door. He turned into a pick-up guy. There was no mosquito coil in the room on the night of check-in. The housekeeper Lilian helped to find the housekeeping staff to help deliver it. The housekeeping guy ran back and forth twice, which was very hard! In addition, during the stay, you can also be picked up to Sunac Mall for free, which is very convenient. There is a chubby guy who is very enthusiastic. He picks us up every time and finally helps us to the garage. The hotel is very large and there is a lotus pond. It must be beautiful when all the lotus flowers are in full bloom. However, the flowers and plants in the hotel still need to be trimmed, which makes people feel a little messy.

I decided to stay at this hotel after seeing it online and it felt good. The stay experience and the service of the housekeeper Lisa were very good. The housekeeper could arrange anything for me, including the experience of staying in a rowboat, which is worth a thumbs up👍🏿In addition, the hotel is very quiet, and it is very beautiful when the lotus and water lilies are in full bloom✌️