Wuxi Seaview No.1 Hotel (Yijia Branch)

The room is big, the price is right, the breakfast room is spacious and tidy, the food is quite rich, but the scenery outside the room window is not very good, the big iron shed roof.

Hotel phone will never get through, this management level is really no one. Elevators often break down.

The front desk said it was open for 2 years, but the carpet looked very dirty. The shower is alternately hot and cold, the room is not warm at all, but deserted, it seems suitable for a certain type of theme movie, because it was dirty, I changed the room and asked me to make up 100 yuan

The overall hotel is fairly clean. In particular, the deluxe double room has a good experience with a massage chair. But at the end of the check-out, the good impression in front of it played a minus point. When asking for invoicing, the waiter said that breakfast consumption cannot be issued for food and beverage invoices, only accommodation invoices. Well, then open the void and open a request in front of the accommodation. Because there may be a problem with tone to catch a flight. At this time, the front desk clerk began to growl impatiently. Well, I'm more shocked, can I do this with hotel guests? I asked the leader to negotiate and asked the waiter to apologize. She said she wouldn't apologize to me even if she stopped doing this job. She said I was slapping the table and she said I had a bad attitude. Saying that I am making trouble, I give full marks to this attitude, I don't know how the hotel's induction training is good or bad, and it is not the most basic attitude of respecting guests in accommodation hotels near the train station. The old front desk clerk on the side came over and apologized to me, which I did not accept. Mainly because I don't think it's her fault why she apologized to me unfairly. At this time, the person in charge of their front desk came out from the back office to explain that the little girl just went to work and didn't understand why. In a hurry, I don't have time to chat with them. In fact, the loss of one customer and two customers may not matter to the hotel at all. But I think the scary thing is that this kind of work attitude spreads like a virus among employees, and then the brand image is destroyed. Now the competition in the hotel industry is fierce, no matter how good the hardware facilities are, it is useless if you don't work hard on the service. I checked the hotel and there are several stores in Wuxi. It should be considered a large hotel management company. I hope to do a good job in management and improve the quality.

Smoking in the breakfast room is not prohibited, and the management is chaotic

Service attitude needs to be improved, service awareness is very poor. I basically live here on business trips. At the beginning, the service attitude was not good. It is still like this now. Very few service attitudes are not good. needs improvement.

The receptionist at the front desk is very unprofessional and lacks flexible and user-friendly operation. The air conditioner in the room is broken, and the maintenance and treatment cannot be implemented accordingly. We have chosen to stay in this hotel since the opening, but as time goes by, if the hardware is good, the hotel will Once you lose good service, you will gradually lose the market!

Okay, stayed twice, no good hotel options in this place