Vienna International Hotel (Wuxi Huishan Yanqiao Metro Station) Reviews

Response from Property: Dear guest, we are very sorry that we could not satisfy you during your stay. Xiaowei will actively improve upon your feedback. Happy new year!

Response from Property: Dear Mr. Zhang, thank you for taking the time to review Wuxi Huishan Yanqiao Metro Station Branch. Providing you with the best quality stay experience is the hotel's greatest pursuit! Regarding the issue of breakfast coupons, the hotel has verified it clearly. The front desk has printed the meal coupons for you when checking in. You do need to bring meal coupons to eat in the breakfast room. Guests who do not bring meal coupons need to check whether the room includes breakfast. If guests who include breakfast do not bring meal coupons, they need to sign for breakfast. Guests who do not include breakfast need to purchase breakfast coupons at the front desk or restaurant. After verification, it is found that the meal coupon you gave to the aunt is actually a room card sticker. All aunts will let you Signed, as for what you said, 'Some guests do not need to provide meal coupons. They are long-term customers of the hotel and have already given all the meal coupons to the aunt at once. I hope you can understand. We look forward to your next visit again!

Response from Property: In the vast sea of people, it is a kind of fate to meet and meet you. With your encouragement, we will do better. Thank you for your satisfaction and look forward to meeting you again

Response from Property: Dear guest, thank you for your review of our hotel. There are many specialty restaurants around the hotel. It is also close to Huishan Wanda Plaza. It is about 20 minutes away from Wuxi Station and can be reached by subway. It is also very convenient. Welcome to visit us next time!

Response from Property: We always hope that guests can feel the warmth and comfort of Xiaowei from the moment they step into the hotel. I am very happy to get your evaluation. A good mood starts from staying in our hotel. We are happy to bring you satisfaction. We will work harder and sincerely look forward to your coming again. We will continue to provide the best service and quality to give back to the best you , May Xiaowei always have your company on the road ahead!

Response from Property: Dear Mr. CHEN: Hello! We are very sorry for not being able to provide you with satisfactory service. The person in charge of the hotel has fully understood your check-in situation and has verified the situations you have raised. If you go to the restaurant to eat in the morning and then pack up, you may be reminded to dine in at the buffet; you are currently For the standard double room we stayed in, we used two-in-one toiletries. There is no individually packaged shower gel. We will upgrade to individually packaged toiletries in the near future; we are doing laundry and cleaning for you. When you went out to buy beer and other goods, you did not mention any issues about service and hygiene. Finally, when you checked out, you asked us to take a taxi to a hotel in Wuxi that you left behind. We also followed your request. In the end, we failed to obtain your approval. We sincerely apologize for this and wish you smooth work and a happy life. Thank you!