Huanlewuliaowanyouxi
May 26, 2024
I came to Wuwei and booked this hotel because the hotel description on Ctrip stated that some rooms are non-smoking. Because I am sensitive to the smell of smoke, I contacted the hotel through Ctrip customer service and made it clear that I wanted a non-smoking room. When we arrived at the hotel, there was an obvious smell of cigarette smoke as soon as we entered the room. After telling the hotel, the front desk didn't know if there were non-smoking rooms in the hotel. They gave us several empty rooms and let us choose. All were given to us. The room with the key card smelled obviously of cigarette smoke. After negotiation, the hotel made a room that smelled slightly lighter by spraying air freshener to make it smoke-free. After the treatment, I waited for another half an hour before entering the room. Although the room no longer smelled obvious smoke, the pillows and all the bath towels still had a strong smell of smoke. I almost vomited when I smelled the bath towels, and my throat hurt that night. And even if the air conditioner is turned on at night, it feels like it's not turned on. When I checked out the next day, I specifically mentioned it, but the front desk didn't seem to hear it.
Since smoking is completely allowed in hotels, why do hotel rooms listed on Ctrip state that they are partially non-smoking? ! If it was smoking, we wouldn't have booked this hotel at all!
In addition, because we rented a car, we parked it in the hotel parking lot at night. We were given less parking tickets when we left. This was resolved after negotiation.
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