Wu Wei Hot Spring Resort

I usually don't comment, but this hotel is too bad. I have to say a few things: 1. The road to the hotel is very bumpy. When we arrived at the hotel gate, the security guard said there was no place to park, let alone reception. 2. Check-in was very slow. There was only one old man to check in. There were many people in line. One person didn't finish the check-in, and he went to check another one. It felt like there was no procedure. 3. There were a lot of snack residues on the floor after entering the room. I called but no one cared. The shampoo pancake was as big as the eye drop bottle. How could it be enough? 4. It was also very slow to get a hand card at the hot spring center. No one responded to any questions. Only one towel was given. Other hot spring towels were not only hot, but also unlimited. They all came out of the water and got wet after two uses. It was not humane at all. The towel was used in the hot spring pool and then it was useless. The towel was black and visible to the naked eye. I asked for a change and the waiter said it was out of stock. 5. The dishes in this hotel are really expensive. The price list is attached to the pictures. The key is that the taste is not very good. The next day, we went to have breakfast, but there was nothing. I finally saw noodles, so I thought about making a bowl for my kids, but they told me that there was no noodles. I clearly saw them downstairs, and they said that it was the cold noodles for lunch. Breakfast is not for guests. It's for lunch. I think it's really ridiculous. There is also the gym. As soon as we go in, the waiter will follow us in and tell us that it's off duty at night, and in the morning they will say that it's ready, but they won't let us use it. In short, it's the worst place I've been to in all these years. There are too many rules in hotels and hot springs. As a customer, you have to follow their requirements and do things according to their rules. It's not serving customers, it feels like we have to cater to them.

The hotel is well built, and the corridors are full of photos of hotel leaders and celebrities from all walks of life, but it is ruined by the hotel service staff who can be said to have no service at all. We arrived at the hotel at more than nine o'clock in the evening. It is deep in the mountains and there are no supermarkets, restaurants, etc. nearby. There is a bottle of hand sanitizer in the bathroom in the room, but there is no hand sanitizer or soap in it. I called the front desk and said that the hotel does not have these things. I said that we arrived so late and wanted to eat. How can we not wash our hands? The hotel front desk questioned me: It's so late, what are you eating! The room fee is more than 700! I can't wash my hands! Finally, we had a quarrel and filled us with some hand sanitizer! The next day, I woke up and missed the breakfast time. The front desk said that we could order food, but when we arrived at the restaurant, we were told that they were preparing a buffet for lunch and there was no way to order food for us, but the hotel is in the mountains. If we don't eat in the restaurant, there is no place to eat. We were questioned by the waiter again: Why don't you come to have breakfast on time! ! Finally, I found the supervisor to coordinate repeatedly and cooked a pot of noodles for us. We are not here for vacation, we are taught how to be human by the hotel waiter! We booked a duplex family room, the air conditioner was turned on, the temperature was less than 17 degrees, the snow outside the window hadn't even melted, the room was very cold. As for the hot spring, because it was off-season, there were fewer outdoor pools, it was also cold, and the service was average. In short, a hotel with good facilities was made weird by a group of people who couldn't manage or provide services. We were cold and hungry in the hotel, and we were also taught a lesson. We were very disappointed!!!

There is absolutely no sense of service. There are many hotel staff, all of them have stern faces. They don't even smile when they see guests, let alone warm service, especially the men in suits walking around inside, as if they owe him money. The hotel facilities are old, there is something like glue on the toilet that can't be cleaned, the TV remote control is broken, and the air conditioning controller cannot be found in the whole room. This place is not worth going a second time. It is not as good as Tianshui in terms of hot springs, and not as good as Tongmeng Paradise in terms of service and playability.