WuWei Yunxiao Grand Hotel

Before you check in, remember to record a video to check the integrity and degree of damage of the items in the room. Be careful that the hotel will not refund your deposit. It may be that business is getting harder and harder now, and there are all kinds of ways to make money. They called me four hours after check-out without asking for the specific situation and told me to compensate me for fifteen hundred without saying a word. Later, they said that the table was damaged and put all the responsibility on the customer. 1. They could not provide me with video images of the specific time of damage or the integrity of the table itself. 2. They could not provide information on whether anyone else entered or the cleaning staff damaged the table four hours after we left. 3. They falsely accused customers without any proof, refused to refund the deposit, and could not prove that it was the customer who damaged the item. They falsely accused and slandered the customer for no reason. Is this how you make money in your hotel? 4. After I raised questions during the communication, the hotel did not inform me of any results of the handling of this matter and refused to refund the deposit.

The deluxe view room is spacious and bright, elegantly designed, and the comfort level exceeds expectations. I was told that the hotel is still in the trial operation period. I feel that the hardware configuration is high-end, but the service level needs to be improved. Based on my personal experience, I would like to make the following suggestions: 1. Smoking areas and non-smoking areas must be clearly defined and the hotel must strictly manage them. I personally experienced a guest smoking in an elevator that was marked "No Smoking" and was shocked. There are ashtrays everywhere in the room and lobby. Does that mean smoking is allowed everywhere? Indeed, I encountered guests sitting in the lobby's reception area smoking many times. This is the first time I have seen such a high-end hotel. 2. The toilet in the room did not flush properly. I reported it to the front desk twice and called the room twice, but no one checked and dealt with it during the entire stay. Flushing after using the toilet depends on luck: sometimes the toilet flushes, sometimes it doesn’t, which is really embarrassing. 3. The guest rooms are not equipped with refrigerators, and it is difficult to store the Chinese medicines that my parents brought. 4. There is no safe in the guest room, which is a bit surprising for a hotel of this level. 5. The service staff was quite enthusiastic, but it was a bit inappropriate for them to knock on the door at 3pm and ask if the room needed cleaning. The guest room had clearly been tidied in the morning, but it woke up the elderly who were taking a nap. Is there no record of the room being cleaned by the housekeeping staff? 6. Booked 2 deluxe view rooms for 2 nights. After checking in, I found that the two rooms were different, and one was much smaller. I went back to the front desk and was changed to another room with a view. I'm just asking, does the hotel guess that guests won't be able to tell the difference between the two rooms? Why not assign rooms according to reservation? 7. The bed is comfortable and the bedding is cozy.