Anonymous User
August 10, 2023
Lightning protection! ! ! Worst hotel experience ever
Let’s briefly summarize:
1. The sound insulation is terrible! ! ! I was startled awake when the door next door closed! I wake up 3 or 4 times early in the morning! Before I even woke up, I was startled awake by the cleaning lady opening the door and coming in!
2. The room is very small! The room I stayed in was very dimly lit, which made it particularly uncomfortable at night, like a dark room! If you look at the pictures yourself, the bathroom is brighter than the room! !
3. The water pressure in the shower room is very small! !
3. The room on the first floor cannot open the window for ventilation, the curtain cannot be drawn when the window is opened, and the privacy design of the room is unreasonable.
My family has checked into this hotel two days early. Their room type costs 1,300+ per night. The room is very small and crowded, and there is no room for the open suitcase! Originally, my family asked me to check out and let me stay in other hotels, saying that this hotel was not worth it! At first I thought this hotel was okay and the decoration was better than my other one, so I didn’t change it.
But I stayed in two hotels later. To be honest, this hotel has a large public area space, but the hotel front desk service experience is so bad. I was so angry that I wanted to curse people. I was so angry that I completely ignored the hotel view! Far inferior to another hotel that is slightly more remote but has much better service!
Interlude: First, I booked for two nights and wanted to check out. I couldn’t do it after the check-out time. I completely understood, but I said to cancel the order first, pay the extra room fee first, and then check if there are other guests booking for this night. , then I can check out and the hotel will not suffer any loss, win win, but there is no communication at all and the handling method is not flexible! However, the attitude of the hotel manager and hotel sales is very good. I also agree that it doesn't matter. I just need to stay for two more days.
Later, at 12 o'clock on the day of check-in, the hotel called me to discuss check-out. I said forget it and don't need to go to the trouble. I said I was going to go to the hotel (I had already stayed in another hotel 2 kilometers away from Wutai Mountain for two days). After arriving, he told me that the room had not been tidied up and the guests had not checked out! Normal check-out is at 12 o'clock. If you delay the check-out by two o'clock, forget it. In some places, you can delay the check-out until two o'clock. I understand! But when they called me at 12 o'clock, they didn't tell me in advance that the room was not ready. I came back after having a meal and sat in the lobby until 13:59, when the hotel front desk "deliberately" came in front of me. Call to inquire about guest check-out status! I'm really speechless! Not to mention the service attitude of the receptionist, it makes people feel very neglectful and the experience is very poor! They didn't even give me water while I was waiting, and they didn't know how to appease the guests! I am extremely angry and it affects my mood! The business is very unfamiliar! At first, you refused to let me check out and said you wanted me to experience the hotel. Did I pay to come over and see the face of your hotel front desk? Finally, I was so angry that I sat in the courtyard at the door to enjoy the breeze and waited for a long time! Wait until 2:50 and tell me that the guest hasn’t come back to check out yet, so why do you still have to clean it? What time can I check in? ? ? Does this force me to go out? I would really appreciate it! At the beginning, I said that I could check out and deduct half of the room fee. If I wait for half a day, do you also want to refund me half of the room fee? ? ? #*@! Then! Friends who are used to living in spacious rooms are not recommended to stay here! The room was very small and cramped! After ordering, it is best to confirm whether it is 20 square meters or 28 square meters! Like me, I booked two rooms! There is one big room and one small room! What a contrast! It’s also absolute! What is the difference between this 20 square meters and an economic room? Why should I spend hundreds more! The price of the hotel is not low. I can only say that there are more excellent B&Bs that are more worth experiencing! At this price, wouldn’t it be better if I stayed at a Marriott farther away? ! I would definitely not stay at this hotel again! !
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